Helix 24, lawrence-ks

If I could give Helix 24 zero stars, I would. My experience living here was disappointing from beginning to end. The utility billing was confusing and poorly managed. The bills were consistently behind and were never for the correct billing period, making it difficult to know what I was actually being charged for. Getting clear answers about the utility charges was frustrating and there was very little transparency. Another major issue was the pool. It was rarely open when it was supposed to be and wasn’t opened on time for the season, even though residents were paying for amenities that weren’t available. The most frustrating part was move-out. I was charged damage fees for issues that were already there before I moved in. Residents should not be held responsible for pre-existing damage, especially when those conditions existed from day one. Overall, management was difficult to work with, communication was poor, and the experience did not live up to what was advertised. For the price you pay, you deserve much better. I would not recommend Helix 24 to anyone looking for an apartment. There are much better options that value their residents and provide the level of service they promise.

If you read the bad reviews, listen to them!! Save yourselves! I don’t even know where to start. When me and my roommates first moved in, the place was filthy, almost as if it was never cleaned. It took quiet literally months to get it manageable, the counter tops were sticky and also very dirty, and the freezer had mold inside it. The laundry machines are extremely dirty—anytime we wash our clothes, they would get more dirty. The doors would always close by itself, there was dust in the vents. I have a dust allergy so that didn’t help. And since the vents have dust in them, even after we clean the apartment, it gets dusty pretty fast so there was basically no point in cleaning. And even after we complained nothing was being done about it. I would always get a stench of burning every now and then. The lights would always kind of stop working. The pool was not cleaned, it is literally unusable after two weeks of opening. They said printing is free but we had to pay. Me and my roommates left the apartments early this past month no one has been living in there FOR THE PAST MONTH and tell me why our electricity bill was $65 per person. It has never been that high even when we were living there. This whole place is a scam, they literally drain you of your money. Omg don’t let me forget about the convenience fee! If you are paying with a debit or credit card without attaching a bank account to it, the convenience fee is $24!!! Oh! And the keys to get inside the apartment doesn’t work half the time. Genuinely hate the key thing it’s the stupidest thing to exist actually. And to replace it, it’s $50 each time, and not only if we lose the key. If we forget the key and need to borrow the key one time, they will still charge you $50. And customer service is always answered by AI—we can never reach an actual person unless it’s a rent problem. They also never allow in person tours, only virtual. We have to pay rent from July 1st rather than August, which is when we move in. They might say it’s a safety deposit, but you’ll never get the money back. They only post the rent amount of the month on the first of every month, and if the resident portal does not work because of technical problems on their side, we will have to pay an extra $45. My roommate had a problem like that and at the end, he had to pay $75.

Helix 24 is such a great place to live! I have been here for a little while and have had such a great experience. The community is great and the staff and management is very helpful and responsive. I love the property and the apartments are super nice and have plenty of space. Overall a great community. Ella and Zoey both work at the office and have been so incredibly helpful and kind with any questions and always go above and beyond when assisting questions I have!

I would not recommend this apartment complex based on my experience so far. I have had ongoing issues with my roommate, including her repeatedly bringing random people into the apartment at late and unpredictable hours, playing loud music late at night, smoking marijuana inside the apartment, and leaving the shared living area extremely messy. She has also repeatedly taken and used my personal cups, plates, and other belongings without asking. I reported the smoking and other issues to management, but very little was done. I was told that management could not require my roommate to leave and that the only action they could take regarding the smoking was to fine her. However, from my experience, it did not seem like anything meaningful was actually done about the repeated smoking inside the apartment. The smoking continued even after I had already reported it. What makes the situation even more frustrating is that I received a noise complaint even though I had not even been staying at the apartment. I was in Chicago for an entire week when the noise complaint was made, so I could not have been responsible for the noise. This was especially frustrating given that I had already reported my roommate for repeatedly having people over and playing loud music late at night. I was also offered roommate mediation or the possibility of transferring units. I do not feel that the roommates who are following the rules and not causing the problems should be the ones expected to move because of another resident's behavior. What is especially disappointing is that these problems are not new. What has happened to my other roommate and me so far this year is very similar to what happened to my other roommate last year. It is sad to see what feels like the same situation happening again, especially when management has already been made aware of these types of issues. The biggest issue for me is that I no longer feel comfortable or at peace in my own apartment. I expected management to take these concerns more seriously and provide a better solution when the same problems continued after being reported. Instead, I feel like I have had to deal with the consequences of someone else's behavior while also being blamed for things I was not responsible for. I hope management improves how they handle roommate complaints and does more to ensure that residents can live in a safe, respectful, and comfortable environment.

In the beginning, everything seemed great, but over time the experience continued to get worse. They kept adding extra charges for one thing after another, and most recently they started charging for visitor parking. The trash service is also very poor, the dumpsters are frequently overflowing. There are plenty of other places to choose from, and I wish someone had warned me about these issues before my daughter moved in. I would not recommend this place based on our experience.