Helix 24, lawrence-ks

If I could give Helix 24 zero stars, I would. My experience living here was disappointing from beginning to end. The utility billing was confusing and poorly managed. The bills were consistently behind and were never for the correct billing period, making it difficult to know what I was actually being charged for. Getting clear answers about the utility charges was frustrating and there was very little transparency. Another major issue was the pool. It was rarely open when it was supposed to be and wasn’t opened on time for the season, even though residents were paying for amenities that weren’t available. The most frustrating part was move-out. I was charged damage fees for issues that were already there before I moved in. Residents should not be held responsible for pre-existing damage, especially when those conditions existed from day one. Overall, management was difficult to work with, communication was poor, and the experience did not live up to what was advertised. For the price you pay, you deserve much better. I would not recommend Helix 24 to anyone looking for an apartment. There are much better options that value their residents and provide the level of service they promise.

If you read the bad reviews, listen to them!! Save yourselves! I don’t even know where to start. When me and my roommates first moved in, the place was filthy, almost as if it was never cleaned. It took quiet literally months to get it manageable, the counter tops were sticky and also very dirty, and the freezer had mold inside it. The laundry machines are extremely dirty—anytime we wash our clothes, they would get more dirty. The doors would always close by itself, there was dust in the vents. I have a dust allergy so that didn’t help. And since the vents have dust in them, even after we clean the apartment, it gets dusty pretty fast so there was basically no point in cleaning. And even after we complained nothing was being done about it. I would always get a stench of burning every now and then. The lights would always kind of stop working. The pool was not cleaned, it is literally unusable after two weeks of opening. They said printing is free but we had to pay. Me and my roommates left the apartments early this past month no one has been living in there FOR THE PAST MONTH and tell me why our electricity bill was $65 per person. It has never been that high even when we were living there. This whole place is a scam, they literally drain you of your money. Omg don’t let me forget about the convenience fee! If you are paying with a debit or credit card without attaching a bank account to it, the convenience fee is $24!!! Oh! And the keys to get inside the apartment doesn’t work half the time. Genuinely hate the key thing it’s the stupidest thing to exist actually. And to replace it, it’s $50 each time, and not only if we lose the key. If we forget the key and need to borrow the key one time, they will still charge you $50. And customer service is always answered by AI—we can never reach an actual person unless it’s a rent problem. They also never allow in person tours, only virtual. We have to pay rent from July 1st rather than August, which is when we move in. They might say it’s a safety deposit, but you’ll never get the money back. They only post the rent amount of the month on the first of every month, and if the resident portal does not work because of technical problems on their side, we will have to pay an extra $45. My roommate had a problem like that and at the end, he had to pay $75.

In the beginning, everything seemed great, but over time the experience continued to get worse. They kept adding extra charges for one thing after another, and most recently they started charging for visitor parking. The trash service is also very poor, the dumpsters are frequently overflowing. There are plenty of other places to choose from, and I wish someone had warned me about these issues before my daughter moved in. I would not recommend this place based on our experience.

Helix 24 is such a great place to live! I have been here for a little while and have had such a great experience. The community is great and the staff and management is very helpful and responsive. I love the property and the apartments are super nice and have plenty of space. Overall a great community. Ella and Zoey both work at the office and have been so incredibly helpful and kind with any questions and always go above and beyond when assisting questions I have!

Don't live here. Live anywhere else. It might be better to have a three hour commute to KU then to live here. The entire complex smells of trash because they insist on enforcing a trash valet service that is terrible. When I moved in my bed was broken, the maintenance worker said they might replace it but probably not. They didn't replace the bed. My second year here the bed sliced my hand open and then suddenly the same day they replaced the bed. They always had the ability to do the right thing but won't until it becomes problematic. They constantly send out passive aggressive emails about what residents are doing incorrectly but with no proof of who the actual violators are. You have a noise complaint against you and you ask well what proof do you have, oh we have no proof just someone complained one time. I've gotten noise complaints about me when I've been gone from the apartment for weeks. They said they could hear the dryer. It's like you're not even allowed to live here. You're also financially liable for the actions of others while you live here. That's what I was informed when I complained about one of their passive aggressive emails. You'll be better off living literally anywhere else. I've lived in many apartment complexes and this is by far the worst one and most unprofessional service. They will talk down to you if you call to ask about something. Hope you like being called "Hon". This place is a joke. Smells way too bad for how much it costs.