The Pointe at WYO, laramie-wy

The apartments are serviceable and livable but its truly the management that brings this place down so far. I lived there fro three years and at the end of the day they will try and squeeze out every ounce of money they can from you, especially at move out. Charging me $65 dollars for cheap plastic blinds that were only broken at the ends of two slats. As well as a cleaning fee when i spent multiple hours cleaning both the bathroom and the bedroom to what i thought were their standards that i saw from a friend moving out. Sure other charges were reasonable i won't deny that, but requiring you to pay for a carpet cleaning service, only the one you're allowed to use is the one they want might i add, is ridiculous. The provided wifi is awful, barely worked half the time, and goodluck trying to get another provider when the whole complex isn't wired into the rest of the town's ethernet. Also there were many times where i needed to go to the office or speak with someone in the office and they were just gone. They have a posted time that the office is open, but don't listen to that because they will just leave early if they feel like it and not tell the tenants. And i dealt with very little, my friends dealt with worse dealing with management. On more than one occasion did my roommate's packages get stolen from the mail room, but that's not their problem apparently. oh and you forgot to pick up your dogs poop that one time? Have fun with a $300 dollar charge for a dna test, just so the management could give you a fine. A friend who lived in another unit was placed with a girl who threatened them and their dog multiple times. Management said "they couldn't do anything about it" because there was there apparently was no empty rooms in the entire complex to move her or my friend to. One of these times i was actively in the apartment and heard and watched her throw a homophobic slur multiple times at my friend. On top of physically throwing something at my friend. The only reason they could get away from this girl was to retreat to my apartment in another building. Management did nothing even after we called the police after this situation. This friend tried everything they could with the management to get any sort of change because of how unsafe they felt in their own apartment saying to me on many occasions they were scared to leave their room in fear of just crossing paths with this girl. And management did nothing. Borderline cruel. So if you are looking for places to rent in Laramie pick another place, this place may seem nice on the surface but that didn't last long. The management is scummy and preying on the college students who have very little living options off campus.

This is the worst place you will ever live. They are terrible at communicating and will not give you back your deposit at all even if you didn’t do anything wrong. I lived there back in 2022-23 and when I moved out they kept my deposit and are charging me $555. They let me know that I owed them money about 7 months after I moved out and when I asked them why I was being charged and show me picture proof since I had pictures myself Showing that everything was fine even better than when I got it. They never emailed me back so I thought everything was settled. Now it is in collections and I am having to pay for something that I should have never had to. I’ve rented a lot of places in Wyoming and I never had this experience. I’ve also talk to other people that have lived at this apartment complex and they have experienced similar outcomes some having to pay less or more than what I’m dealing with now. This is very annoying and if I had the time and effort to take this to court I would. I just wanted to put my thoughts on this complex out there for anyone that is thinking about moving there. It’s a nice apartment itself but the management is horrific.

I lived at the pointe for the '22-'23 school year. My roommates and I were charged seemingly ambiguous amounts for utility fees and the internet was so bad in my apartment that you can't stream videos without buffering constantly. Management is hard to deal with. Sometimes the power would randomly go out in my room so I put in a maintenance request only to be told that there was nothing they could do about it. The problem persisted until I moved out. My window was extremely hard to open when I moved in so I put in a maintenance request for that too. When they came they said it wasn't broken and did nothing about it. All of this is bearable for a college apartment complex but the thing that motivated me to leave this bad review is when I moved out. First of all, you have to hire someone to professionally clean the carpet which will be about $400 or so for the whole apartment. Before I moved out, I spent a lot of time cleaning my bedroom and took photos so that if I was charged for cleaning I would have evidence that my room was clean. I received charges to my account, some were fair, but there was also a $225 charge for cleaning my bedroom. I emailed back and forth with them first trying to get them to remove the charges and then afterwards trying to get them reduced and they would not budge. So, I spent almost $325 on cleaning just to move out of this apartment complex on top of spending my time cleaning my room (Photos of my cleaning attached, you can tell me if you think I should have been charged $225 to clean my room). It was also never peaceful because there were several partiers in my building and the building closest to me, but that could be a building by building problem. Other people have noted this as well, but they did a campaign this year that if you left a good review for the complex that you would be entered to win a PS5 or something so remember that when looking at good reviews from at least August of '22 to May of '23. Save yourself a headache and don't live here. I had to pay my fees so my credit didn't get destroyed, you can avoid the fees all together by avoiding this predatory complex that takes advantage of college students and cuts as many corners as possible. On the other hand, if you like to party and don't care about living in a terrible place, go for it.

The worst rental experience I have ever had—and I have lived in plenty of places. For an entire year, I repeatedly reported problems with my roommates: belongings I reported stolen, damage to my property after it was moved without my permission, and constant noise and mess. I documented repeated lease violations and brought them to management’s attention. Despite those reports, the problems continued without meaningful action from management. Even reaching someone in person was a challenge. The advertised office hours were rarely honored, making it difficult to get help or follow up on concerns. Posted office hours mean very little when you cannot count on anyone being there. Then came the damage charges. After paying a pet fee and monthly pet rent totaling more than the pet damage charges, receiving an additional bill was especially frustrating. Management was far more effective at charging me money than addressing the documented problems affecting my living situation. My experience was a year of unresolved complaints, unreliable office availability, and a complete lack of accountability. I expected basic communication and reasonable enforcement of the lease. Those expectations were not met. Based on my experience, I would strongly advise prospective tenants to look elsewhere.

If you’re thinking of living here, DON’T. This place is a joke masked as student housing. The apartments are filthy when you move in—stains on carpets, broken furniture, mystery smells, and appliances that barely work. Maintenance either ignores you or shows up weeks later just to say they “can’t fix it.” The staff changes every five minutes and none of them know what they’re doing. They lose your paperwork, give you wrong information, and are rude on top of it. The management only cares about money—not residents. The walls are paper-thin, so you’ll hear people screaming, partying, or having sex all night. Trash piles up in the hallways and outside the dumpsters. The hot tub and gym are always “out of order,” but they’ll brag about amenities when signing you. They nickel-and-dime you with random charges when you move out, even if you leave the place cleaner than you got it. Some people say they got charged for repairs on things that were already broken when they moved in. Packages go missing, the Wi-Fi barely works, and the shuttle is unreliable. And good luck getting your deposit back—you’ll need Jesus, a lawyer, and a miracle. Overall? Save yourself the headache and live literally anywhere else.