The Pointe at Pinhook, lafayette-la

Living here was a deeply frustrating experience that I wouldn't recommend. While Yenag in the office is genuinely great and always tried to be helpful, the management's overall handling of major issues completely ruins the experience. Safety is a massive concern here. My car got broken into, and during the summertime last year, there was a shooting in the parking lot while a guest was staying the night their car got broken into as well. Beyond the property crime, I had to deal with a 30-year-old roommate who was smoking weed inside, had an active weed plant, and eventually threatened me directly. Management completely ignored my complaints and did nothing about it. In fact, when I finally sent them photographic proof of the lease violations, they sent me a lease warning just because I took pictures from the hallway looking through her open door. They protect themselves, not the tenants. They market themselves as off-campus student living, but they place grown adults in the units, and getting out of a lease here is nearly impossible. Maintenance and living conditions are just as bad. Our floor was visibly sinking in, and it took them about two months to fix it, complete with workers running power tools early in the morning and late at night. The property is genuinely nasty, the mold issue is completely outrageous, and it is painfully clear they just do not care about you.

I love leaving at the pointe and ine of the reasons is the junior manager yenag !!!! I’ve had multiple wonderful interactions with Yenag wheat since I moved here in 2022. She is always so kind, welcoming, and accommodating. She treats residents like family, and you can genuinely tell that she cares about the people in the community. Most recently, she helped me sort out my lease issue, and she made the whole process so much easier. She is patient, understanding, and always willing to help. Yenag is truly one of the reasons that living here feels so comfortable. Her kindness and dedication make you want to stay forever! I’m so grateful for everything she does and would definitely recommend her to anyone looking for a place where residents are treated with care.

My cons with this place. The people who lived there and worked there were always nice to me BUT 1. The gates are always broken. Always. Not to mention parts of the fencing is broken. I literally watched someone crawl through the broken fence at night. One of the gates is so high of the ground that anyone can just crawl under it. I don’t understand why they even have a gate/fencing if they’re not gonna keep up with it. There was no sign on the gate to exit saying it could close randomly at any time and as I was waiting to take a left turn out of the resident gate, the gate closed and it hit the back of my bumper damaging the paint on my car. I went to the front office and they said they couldn’t do anything. Well you bet they had a sign up 2 days later. 2. The smell of weed. You can’t go one week without smelling weed anywhere on that property. Whether it’s inside the building or outside. My bathroom would randomly smell like weed or cigarettes. I have never smoked weed/cigarettes in my life nor would I own any. My guess is people would do it in their apartment and it traveled through the vents. I honestly don’t know but it got on my last nerve. 3. I rarely had hot water. I couldn’t even fill up my bath half way before the hot water was out. I don’t know if my roommate just took it all or what, but it would be at any time of day/night. 4. The walls are incredibly thin. I could hear my neighbors dog barking all the time. I felt like I knew the person who lived above me’s entire routine. Anytime they closed there door it shook MY paintings on the wall and MY door. Not to mention the footsteps at 12-2am and 6-8am waking me up every other night/morning. 5. The hallways in side are very nasty. There is always trash or some random liquid on the ground. The cleaning people who are supposed to “mop” don’t do a good job at all. Even though we have totes that we can put our trash in outside our door, people still shoved their trash bags under the stair well. 6. The pool is green. I only went to the pool a couple times because every time I went it was green. I’m not getting in a green pool, so I stopped going all together. 7. They like to hold little events and give aways. Which is very nice and cool but they only give you a few hours head notice that they are doing something. I have missed every single event they did in the clubhouse except 2 out of the entire YEAR because they give such short notices of when they are doing something. 8. Rent itself. No one should be paying what they are paying for these inconveniences. I moved to a new complex where the people are less friendly but the location, room, updates, environment, amenities, and safety are just WAY better for CHEAPER!!!

If I could leave a 0 I would. I lived here when it was still “Campion” and it was ok at first. Not perfect, but ok. Until one day, my mirror came completely off the wall and maintenance came in to replace it. They knocked all of my things over and didn’t even bother picking some of it up, damaging some of my things. Then, I had mold all in my bathroom. They got rid of some of it but then painted over the rest of it and then left paint on the floor. They don’t do proper walk-throughs of the unit before move in making it your responsibility to document all the little things wrong with these tore up units. My room was filled with things not for me when I had moved in and when roommates moved out they would leave a whole bunch of stuff. Also, my friend (who was my guest) got sexually harassed by a maintenance worker and she never got a formal apology neither did I for my guest experiencing something like that. The guy wasn’t even fired immediately he stayed for the rest of the summer. Now all of a sudden this is “The Pointe” and they act like they’re new and improved but they’re definitely not. The property managers are passive aggressive, the place is trashed all the time, communication is terrible, my car got broken into 3+ times, rent is going up but no improvements are/have been made—Oh maybe a new gate (after somebody ran through it🫶🏽). The Pointe should be your LAST option.

Yenag was great! So sweet and so much help!! Definitely THE best apartment tour I went on. She was the first one that helped me out & she really set the standard! 10/10! Signed my lease a couple days ago:)