Prestige Rentals LLC, la-crosse-wi

I cannot recommend renting from this company. From the moment we moved in, our experience was unacceptable. The unit was absolutely filthy upon move-in. It was clear that little to no cleaning had been done before we received the keys, and I have photos documenting the condition of the property. Before move-in, we were repeatedly told that an early move-in might be possible. We rearranged plans multiple times as dates kept getting pushed back. Weeks later, the landlord laughed and told us, “Yeah, we never do that.” Interestingly, the tenants who moved into our unit after us were allowed to move in more than a week before their lease officially began. My bedroom had cigarette smoke stains covering the walls. After significant complaints, the room was finally repainted, but there was no rent reduction or accommodation despite me being unable to use my bedroom while the work was being completed and the paint was drying. Other walls throughout the unit that were also stained were never addressed. There was literally a bag of marijuana left in my bathroom cabinet from previous tenants. I included a few of the many photos I have. Safety and security concerns were also ignored. On multiple occasions, homeless individuals gained access to our building. The issue was only discovered because we had an Arlo camera installed. Management did not take the situation seriously until we contacted the police ourselves. Communication with management was consistently frustrating. Concerns were often met with condescension rather than solutions. The company’s legal representative frequently attempted to intimidate tenants with legal language instead of addressing legitimate issues. Any time we raised concerns, we felt patronized rather than supported. Maintenance was another ongoing problem. There were at least three separate leaks during our tenancy that management was completely unaware of until we reported them. Time and time again, it felt like problems were only addressed after tenants pushed relentlessly for action. What made this experience especially disappointing was the cumulative impact it had on my roommates and me. We were charged fees whenever possible, dismissed when we raised concerns, and constantly felt as though our concerns were inconveniences rather than legitimate issues requiring attention. I could continue listing issues, but the overall takeaway is simple: this was the worst rental experience I have ever had. I strongly encourage prospective tenants to carefully consider other options before signing a lease with this company.

My family has been renting a house from Prestige Rentals LLC for almost 6 years, now. We've had some issues with appliances, a water line backing up, ducts needed cleaned and an AC issue over the years but Keith was on top it of right away with any issue that ever came up. It's an old house, so things are bound to happen but his repsone time to help and fix things has been amazing, even with us being almost an hour away from La Crosse. It's been a great 5 plus years renting from them and we plan on staying for as long as they keep this house. Thanks Keith for being a great landlord and wonderful to my family.

I would never recommend renting from Prestige Rentals. Before moving in, I specifically asked what documentation was required for my dog’s Emotional Support Animal (ESA) accommodation. I completed and submitted all of the requested paperwork prior to my move-in date. The paperwork was accepted, and my dog’s ESA status was approved. About halfway through my lease, my dog received a noise complaint from the upstairs neighbors due to barking. I addressed the issue immediately by speaking with the neighbors and exchanging phone numbers so we could communicate directly and prevent future incidents. Shortly afterward, the company’s legal representative contacted me requesting my ESA paperwork. I explained that I had already submitted everything and that it had been approved before I moved in. Even so, I resent all of the documentation. Instead of resolving the matter, she became increasingly rude and began requesting additional paperwork that had never been mentioned in the original approval process. Despite my repeated attempts to explain the situation, she continued to demand more documentation and eventually accused me of not actually needing an ESA and of only seeking the accommodation to avoid paying pet fees. She informed me that if I did not provide the newly requested paperwork by the following day, they would begin charging me the $50 monthly pet fee and that she would no longer respond to my emails. My roommate later spoke directly with the landlord, who checked my file and found that all of my original ESA documentation was there and had, in fact, been properly submitted and approved. He apologized and even stated that similar issues had happened before with this legal representative. Despite this, I never received an apology from the legal representative for the accusations, threats, or the unnecessary stress caused by the situation. I have retained email records and receipts documenting these interactions. A few months later, I received a text message from the landlord accusing me of leaving dog waste bags around the property and insisting that I clean them up. I was confused because I knew they did not belong to me. I walked around the entire property and could not find a single poop bag or pile of dog waste. When I explained this, I continued to be accused until the landlord eventually responded and said we see why you are confused as this was intended for a different property. Again, there was no apology for the false accusation.These experiences caused me significant anxiety and stress, even while I was at work. Mistakes can happen, but being repeatedly accused of wrongdoing, threatened with fees despite having complied with all requirements, and never receiving accountability or apologies created an environment where I did not feel respected as a tenant. Based on my experience, I cannot recommend renting from this property management company.

I would not recommend renting from this company. After they purchased the building I lived in, they immediately started trying to enforce new rules that were never part of our original lease, including restrictions on how long guests could stay. It felt like they expected tenants to simply accept new policies without any updated lease agreement. Maintenance was another major issue. When my mother called about leaking pipes that were flooding our kitchen, she was told to “put a pot underneath it and find the leak before we send someone.” That response was unprofessional and completely unacceptable for a maintenance emergency. The dumpster on the property was also left overflowing for weeks, attracting flies and creating an unsanitary mess for residents. On top of that, tenants were constantly being threatened with lease violations over minor things. One of my neighbors was even told she couldn’t have plants or decorations on her own porch. Overall, my experience was that management was difficult to work with, maintenance concerns were not handled properly, and tenant concerns were not taken seriously.

I would not recommend renting from this company based on my experience. We had a large amount of our security deposit withheld and when we asked for evidence of these charges we were given documentation that was incomplete and missing key details. We filed a DATCP complaint after we were told that we would not be replied to any further. The agency ultimately confirmed the violation and requested that they return the money they had withheld. Even after that, the owner continued to withhold part of the refund and said “If you want to send back the money that we agreed upon and go back on your word and renegotiate through the court system, I would be happy to do that.” When I followed up (as DATCP instructed me to do), the owner became defensive and accusatory. In my experience, this landlord and his employees talk down to tenants, become confrontational when held accountable, and try to guilt trip you instead of taking responsibility for their own actions. I’m sharing this so future tenants know what to expect. If you do rent from them, keep a very detailed record of the condition of the property when you enter (with photos and videos) and do the same when you move out. I hope this situation does not continue to happen, but based off of my experience I would not be shocked if it did.