Munson Realty, la-crosse-wi

Would give zero stars if possible. Can we say "SLUM LORD"? Water damage, cardboard walls, only one window functions correctly others do not open or have rotted frames, extremely soft bathroom floor that toilet is about ready to fall through on a second floor apartment, all door frames are damaged, oven appears to have had a fire inside of it and set off smoke detectors when turned on, tub/shower could not turn on water. Aparently duct tape fixes everything. See pictures for how poorly maintained their property is and was told was livable. Even though no operating shower (fixed 7 days later) and no way to cook food. Munson is in denial of all of this damage and refusing to fix! Check everything! The individuals that were supposed to move in NEVER moved in, NEVER had personal belongings in the crap hole, was told that Munson Realty had spent an aggresious amount of monies to repair things that they should have repaired prior to renting it out given the fact they LIED about remodeling and repairing and that is why they would NOT allow another tour prior to giving keys over and after all damages shown during a walk through a week after keys received by perspective tenants the city inspection even issued an order to repair nonfunctioning windows. They refuse to return money put down as a security deposit. They are awful and commit thievery by lying and stealing money they NEVER earned!

For a rather big rental company in La Crosse, Munson Realty has been overall pretty good. The few times we've had issues, we've been able to reach out and get it sorted out. Our maintenance guy Andrew is always good at communicating with us when he needs to stop by and always has a good attitude and friendly disposition. Their online payment platform makes paying rent easy and quick, and I love not having to blow through checks.

I had an extremely frustrating experience with Munson Realty and would strongly caution others before working with them. After they took over management of the property, the overall quality and professionalism declined significantly. Rent was increased, which led to many tenants moving out, and several month-to-month residents were forced out with little consideration. The handling of tenant relations felt careless and poorly managed. Throughout my time there, I was repeatedly charged fees that were not outlined in my lease agreement. I was also incorrectly told that I had late fees on multiple occasions, despite keeping up with payments. Their system and application process appeared disorganized, and staff often seemed unfamiliar with their own procedures. On top of that, I was threatened with eviction without clear or justified reasoning, which created unnecessary stress. Now, while trying to resolve outstanding financial issues and recover money owed to me, I’ve been met with dismissive responses. I’ve been told nothing can be done, and calls have even been ended abruptly without resolution. Overall, this has been the worst experience I’ve had with a property management company. The lack of accountability, poor communication, and unprofessional customer service make it very difficult to recommend Munson Realty to anyone. Proceed with caution. If i could put 0 stars I would.

For years Munson Realty has had my back and helped me stay in a great place with no stress. Keep rocking you guys ! Very thankful.

We have enjoyed having Munson as our property manager. They are very quick to respond to requests and fix our household issues. They are always respectful and professional in our communication. The house we are renting is well maintained and cared for.