Kutztown Crashpads, kutztown-pa

I wish I could give a zero. I had very low expectations when moving in due to the rent being so affordable. But I had no idea how horrible this place and the management truly is. They are scammers and take money from you. Made me pay $50 a month to have a parking spot and then didn’t plow it during the big snow storm. I couldn’t park there for over a month. I had to send multiple emails demanding I get my $50 back for the month I couldn’t park in my spot. They’re extremely unprofessional and will ignore your emails. Management is changing constantly and each time they’re even worse than the last. They don’t maintain the building well. There is mold in the communal bathrooms and holes in the walls. When I moved out, I deep cleaned my entire apartment. Left it cleaner then when I moved in. I only got half of my deductible back. They gave me a paper stating the breakdown of the costs. One of the deductions included touch up paint. I sent them an email with photos of the unit prior to when I moved in showing that the damages to the paint were there before me. They ignored my emails. I emailed again, they ignored. I called corporate, they told me to email Lauren Sadler, who I had emailed many times before. She didn’t help me and ignored my proof. They never gave me the money back that I deserved. They thrive off of stealing money from broke college students. Do not live here.

Worst apartment I’ve ever lived in. I’m breaking my lease early due to it being so unlivable. No one will respond to you for help and the place is a mess. When I moved in it looked like no cleaners had been here. I had to disinfect the entire apartment…including weird yellow stains around the toilet. The management has switched 3 times since I’ve lived here and no one has been good. And each time they switch, my money got messed up and it caused so much stress for me because you have to pry your way to talk to anyone here. Please don’t live here. It is “affordable” but at what cost.

this place may be affordable but i do not recommend living here. management never sticks. all of them are the same. you never get an answer when you try and contact them for a problem. they LOVE leaching money off of their tenants. i did not get contacted once during my move out process. i had no idea what to do. i didn’t know where they wanted the keys. i later contacted them and they claimed they sent an email out explaining what i should do. never got it. they told me to leave the keys in the mail box. i did, a day or two later. for some reason they did not receive the keys. i asked about my security deposit and once i got information on that, it showed that they’re taking everything. i had to pay a re key fee that was around 165 dollars because they were too slow or lazy to communicate. very unprofessional. they need to do better. there was a lot more to say, but I'm gonna leave it at that. DO NOT waste your time and money living here. they do not deserve your money or time. Advantage Point is better.

My experience was very similar to Rina’s. I lived at the crashpads for 2 years. When I first moved in they hadn’t cleaned the apartment before I moved in and unfortunately there was cat tribe all over the floor. They did eventually replace the carpet. Then in the end in the winter the whole complex had cockroaches, that took months for them to own up to and exterminate. Also when I came back from summer I noticed a crack in my ceiling and water damage. The first time it rained there was significant amounts of water coming into my apartment. To which they “hammered a nail” and that’s how they fixed it. Then another company took over management and they started doing thin gas to improve the property and that eventually stopped after a few months of them taking over. I also recently moved out and there was supposed to be a move out inspection, surprise they never showed up for it. Now I’m unsure if they will return my security deposit or not. Unfortunately I do not recommend living here as you will be disappointed and regret your choices.

I’ve lived here for 6 months, and it has genuinely been nothing but a headache. The only thing they're quick to do is take your money. Every day there seems to be a new issue, whether it’s parking problems or communal bathroom issues nothing will be fixed promptly. Management is USELESS when it comes to responding and helping out in any situation. We’ve had multiple major problems in the building and again residents aren’t notified until everything is already over, if we’re even notified at all! Save yourself the money and frustration and live literally anywhere else.