The Commons at Knoxville, knoxville-tn

PLEASE READ BEFORE SIGNING A LEASE HERE. This place is an absolute disaster from top to bottom. The leasing office is hands down the most incompetent group of employees I have ever dealt with. Nobody seems to communicate with each other, and no one ever knows what’s actually going on. Every conversation ends with conflicting information, excuses, or “we’ll get back to you,” which rarely happens. It honestly feels like the staff have no idea how to do their jobs. They “guarantee” residents one thing, and then we find out what they said wasn’t true and they take it back. Simple questions become hour long headaches because no one can give a consistent answer. I’ve never dealt with a leasing office that is this disorganized, unprofessional, and frustrating. Living here has been nothing but unnecessary stress. If you’re apartment hunting, save yourself the time, money, and constant frustration by choosing literally anywhere else. Management creates problems instead of solving them, and the leasing office makes every interaction more difficult than it has to be. Do yourself a favor and don’t sign a lease here. You’ll thank yourself later.

DONT LIVE HERE. i choose this place because it was the cheapest near campus but i wish i wouldnt have. I got moved into the wrong apartment with only 1 working bathroom and had to move all my stuff to the right apartment on a random Wednesday once school had already began. First night i slept in the new place, i was covered in bed bug bites. I didn't have a beg bug problem at the wrong apartment they placed me at and i literally moved all my stuff in the same day, down the street. So my stuff did not have the bed bugs but they did nothing to help me, they kept sending pest control and they would find nothing but i would find some. They tried to blame the problem on me. I basically didnt sleep there for 2 months of living there because i was always covered in bites and i slept over at friends places and i never even unpacked my stuff. They told me i would have to pay to get the apartment fumigated and i said okay. IT never got fumigated. the problem didnt resolve its self until i did my own fumigation. I also got charged the wrong rent for almost 3 months straight.

The commons might have some of the worst property management i’ve ever seen. They will put paint over mold, send new subleases into the completely wrong apartment, and take more than a month to get to apartment melds. Can’t be said enough how bad they manage their tenants and shouldn’t be trusted worth a penny. Rent at your own risk.

Absolutely terrible management. I lived there for 3 years because I got a relatively good rate for the fort, but just graduated in Dec and subleased my apartment for the spring semester…I cannot feel worse for my subleaser! Her lease started Jan 1, she picked up her keys and moved in Jan 19 to find out the commons assigned her to the completely wrong unit, leading her to walk into a random persons apartment. Luckily they were nice girls, but scary to think if that were not the case. They’re now telling her she has to wait a couple days to move into the RIGHT unit because they haven’t cleaned it yet…how was that not already taken care of? I received at $25 “carpet cleaning fee” Jan 16. If they had not cleaned my apartment yet, where did this fee come from? Absolutely terrible communication from management and awful experience overall. Not to mention during my stay, my roommates and I noticed mold growing on our walls as well as water damage on the ceiling, and this was taken care of through a spray treatment. While maintenance was quick to do this, it felt like putting a bandaid on a much larger issue.

Terrible management. Random fees being added constantly with no reminder what so ever. So late fees will be added on top of them and then you have to pay double. Having to pay a full month’s rent and then won’t let you move in until the middle of the month is terrible management. Would not recommend dealing with the management here. Customer service was not terrible and the living conditions were okay. But everything else makes it unbearable