Society 865, knoxville-tn

I recently moved out and the process for that has been horrible. Before I even talk about that, things were bad when I originally moved in. The carpet and floors were all really dirty and our fridge didn’t work. They got us another fridge, but the ice maker worked off and on the entire year. Now the worst part was after I moved out. My chair backing broke off one side because of cheap stitching so I immediately asked for a new chair, which then they told me just to wait till I moved out and then dispute it and everything will be fine. So I did but they denied my dispute because I didn’t list it on the original move in condition form. That is ridiculous they are forcing me to pay 140 for a cheap and uncomfortable chair because when I moved in I didn’t notice a tiny fray in the stitching even if there was one. I have been trying to get this charge removed for a month and the on site managers are useless. I talked to 3 managers and all of them told me to call or email corporate because they couldn’t do anything but corporate never responds. The managers here are horrible and extremely unhelpful and will avoid helping you at all costs. For the price they are charging this place is nowhere worth the money, do not live here.

This is, without exaggeration, the worst apartment complex I have ever lived in. The condition of the building, the lack of functioning amenities, and the behavior of management are all completely unacceptable—especially for the price they charge. We moved into an apartment that was genuinely disgusting. There were crumbs, hair, stains, and what appeared to be black mold and other residue throughout the unit. Management insisted it had been professionally cleaned, which is either false or shows an alarming lack of standards. After we complained, they claimed they would fix it. When we returned, nothing had been cleaned—literally nothing. The only difference was that every light had been turned on, as if that would somehow make the situation acceptable. The maintenance situation is just as bad. Our washing machine didn’t work and left our clothes covered in what looked like black mold. It took over a month of repeated requests to get it replaced. During that time, management was dismissive, unresponsive, and consistently difficult to deal with. Getting anything fixed here requires constant follow-up and unnecessary effort. The amenities they advertise are misleading. The pool is frequently closed, making it essentially unusable. A package of mine was confirmed delivered to the mailroom and then went missing, and management refused to take any responsibility or provide meaningful help. I was repeatedly sent in circles until I eventually had to file a police report because no one would step up to assist. The most consistent issue is the management team. Every interaction has been negative. They are unprofessional, dismissive, and clearly unwilling to take resident concerns seriously. It feels like once they have your lease signed, they have no interest in doing their job. At this price point, the conditions and level of service here are inexcusable. This place is poorly maintained, poorly managed, and not worth what they charge under any circumstances. I would strongly recommend avoiding it. Run as far away from this place as humanly possible.

Probably the worst place to live in Knoxville. They will charge you up the rear end for things, flake out on you when you dispute it, and then they don’t clean the rooms properly for the new residents so they can just keep charging residents over and over again. They don’t communicate with the residents. When I moved in, the carpet was stained, the shower was disgusting, and they had not touched it. I spent hours making it clean and the carpet couldn’t even be cleaned by maintenance. Then when I moved out they tried to charge that same stain back to me. They will replace your door frame if there’s a tiny bit of stain even through it can be painted. They never clean the property, there’s webs everywhere, the valet trash doesn’t come when they are supposed to, and the pool is always dirty.

Do not live here!! Management is all but useless. From the get go they have caused problems and offered no solutions. From the beginning they failed to inform us that our water heater was going to be replaced. They came in unannounced and left a mess of debris and nails in our hallway and kitchen. They also left our apartment door pitched wide open for hours at a time with no one in the apartment leaving it fair game to anyone. Aside from other nuisances and agonizingly slow responses and maintenance to critical functions go the apartment (failed to even look at climate control unit during the cold spell and our apartment dropped to 45 degrees). They have also been practicing unethical business by charging us for a $600 chair that we documented on move in as being damaged. They are also charging us for repaints and to replace carpets because of stains that we documented on move in day. After speaking with management apparently they didn’t even bother to look at our complaints and photo evidence that we submitted on day 1.

What a wonderful experience moving my son in yesterday! I could not get over the warm welcome, friendliness of staff, cleanliness of property! The amount of time, energy, planning & money that went to “move in day” at Society 865 was definitely both apparent AND appreciated! Thank you Society 865 for giving this mom complete peace about driving away & leaving her son behind!!