Knox Ridge, knoxville-tn

I lived here for 2 years and had a great experience! The environment and amenities were great! I loved being close to campus but still far enough away to have space from the crazy strip.

Knox Ridge Student Housing is an awesome place to live, and a huge part of that is because of the management here, especially Cheryl Eastman. Cheryl is truly amazing and goes above and beyond to make residents feel welcome, valued, and at home. She puts so much effort into resident events, and it really shows. The events are always fun, well-organized, and a great way to meet people and build a sense of community. You can tell the apartment staff genuinely cares about the residents and wants everyone to have a great experience living here. The property itself is well-maintained, comfortable, and perfect for student living, but the positive atmosphere that Cheryl and her staff creates really sets Knox Ridge apart. If you’re looking for student housing with great management and a strong community feel, I highly recommend Knox Ridge!

If I could give this place less than 1 star I would. Living here was fine if you don’t mind going your entire lease without maintenance requests being fixed, overpayment of rent, and a consistently broken gate. I lived there for three consecutive years with a giant hole in my door the entire time. Despite multiple maintenance requests and several trips to the office, I was never given a clear response or would be ignored entirely. Upon move out, they tried to charge me $317 for a door replacement even though I had ample documentation the door was like this when I moved in. I submitted a dispute and was promised a 7 day turnaround which was actually more like 7 weeks. Parking is a nightmare, if you live up the hill and get home later than 6pm you are more than likely forced to park nowhere near your house. Don’t even get me started on gamedays and the amount of cars the towing service (that’s promised at move in) refused to tow. Maintenance requests took an absurd amount of time to be filled with absolutely no compensation. Would go up to weeks with a broken refrigerator, washing machine, etc. Finally, our kitchen island had VERY visible black mold and the paint even began coming off in SHEETS due to the mold. Knox ridge took zero steps to fix this other than spraying bleach, claiming they would fix it in the summer as they would have to gut the kitchen - they didn’t. I was charged $150 for a painting fee at move out despite having proof they did not paint as the new tenant in my room moved in “as is”. Once they charge your move out fees, you are not given a single way to actually pay these fees. Your resident portal is closed and they refuse to answer calls or emails regarding where to send payment. It is now January, after moving out in July, I have just been sent to debt collections for failure of payment even though they refused to provide a method to pay. This place is sketchy and does anything they can to take advantage of college aged students without proper representation.

Cody at the Knox Ridge Student Housing Center in Knoxville is absolutely outstanding. From the moment you walk in, he’s friendly, professional, and genuinely focused on helping tenants feel comfortable and supported. He takes the time to answer questions thoroughly, explains everything clearly, and goes above and beyond to make sure issues are handled quickly and smoothly. It’s rare to find someone who cares this much and consistently delivers great service. Knox Ridge is lucky to have him — highly recommend working with Cody!

We have two daughters who live at Knox Ridge. One is in her 3rd year living there and the other one is in the first year living off campus. They absolutely love their apartment complex. The space they have can’t be found at any other location. Grounds are always kept groomed. They have extra lockable closets in the big bonus room downstairs that is great for storing extra clothing or items not being used. Each bedroom has a private bathroom and walk in closet. There is a half bath off of the living area for guest to use. Office is very helpful and easy for the kids to communicate and talk to. Maintenance request are handled in a timely manner. I would highly recommend Knox Ridge! You won’t be disappointed!!!