Knox Ridge, knoxville-tn

I lived here for 2 years and had a great experience! The environment and amenities were great! I loved being close to campus but still far enough away to have space from the crazy strip.

We have two daughters who live at Knox Ridge. One is in her 3rd year living there and the other one is in the first year living off campus. They absolutely love their apartment complex. The space they have can’t be found at any other location. Grounds are always kept groomed. They have extra lockable closets in the big bonus room downstairs that is great for storing extra clothing or items not being used. Each bedroom has a private bathroom and walk in closet. There is a half bath off of the living area for guest to use. Office is very helpful and easy for the kids to communicate and talk to. Maintenance request are handled in a timely manner. I would highly recommend Knox Ridge! You won’t be disappointed!!!

Neutral on the overall experience, pretty expensive water and utilities, inconsistent internet, terrible ATT cell coverage. Convenient to campus ok condition of buildings less than expected security but no problem to report. Neutral

Living there was fine. Despite going 3 months (April may June) with no AC and very little communication about when it would be fixed. Alongside the issue of having a handicapped roommate, when we moved in the handrail was broken and remained broken for nearly 8 months despite numerous maintenance requests and office calls. Upon the day of move in we were notified of outstanding damages and that someone would be out to fix them, no one ever did. THEN upon move out, I receive additional charges for said damages. KR has has little to no communication with me outside of automated responses about disputing these charges. This complex is contributing to the ongoing problem of scalping young and innocent students beginning their renter’s history and taking every measure possible to ensure they maximize their profits. (Let it be known in a 5 bedroom we each paid 1,400 p/m= $7,000 a month for ONE unit. And somehow it’s still necessary to charge $200 for a scuff on the wall. Ps. I reached out to maintenance and property managers upon move out to see if I needed to repaint or focus on a certain area of the apt to reduce the likelihood of charges. Everything they told me not to worry about they charged me for. Amenities are great, I recommend taking pictures of every single corner of that home before you put any belongings inside.

If I could give this place less than 1 star I would. Living here was fine if you don’t mind going your entire lease without maintenance requests being fixed, overpayment of rent, and a consistently broken gate. I lived there for three consecutive years with a giant hole in my door the entire time. Despite multiple maintenance requests and several trips to the office, I was never given a clear response or would be ignored entirely. Upon move out, they tried to charge me $317 for a door replacement even though I had ample documentation the door was like this when I moved in. I submitted a dispute and was promised a 7 day turnaround which was actually more like 7 weeks. Parking is a nightmare, if you live up the hill and get home later than 6pm you are more than likely forced to park nowhere near your house. Don’t even get me started on gamedays and the amount of cars the towing service (that’s promised at move in) refused to tow. Maintenance requests took an absurd amount of time to be filled with absolutely no compensation. Would go up to weeks with a broken refrigerator, washing machine, etc. Finally, our kitchen island had VERY visible black mold and the paint even began coming off in SHEETS due to the mold. Knox ridge took zero steps to fix this other than spraying bleach, claiming they would fix it in the summer as they would have to gut the kitchen - they didn’t. I was charged $150 for a painting fee at move out despite having proof they did not paint as the new tenant in my room moved in “as is”. Once they charge your move out fees, you are not given a single way to actually pay these fees. Your resident portal is closed and they refuse to answer calls or emails regarding where to send payment. It is now January, after moving out in July, I have just been sent to debt collections for failure of payment even though they refused to provide a method to pay. This place is sketchy and does anything they can to take advantage of college aged students without proper representation.