Highland Terrace Communities, knoxville-tn

Updating my original review as my opinion on HT has changed greatly. This is my 3rd year living here and so far I have not had any complains. The laundry situation over the past few months has changed my mind. Around 6 months ago, all of the washer and dryers changed to coin only. No matter how many maintenance requests or requests through the laundry company, it is still impossible to use a card at the laundry facility. Another issue: the washers and dryers either do not work or are disgusting. Several of them have standing water, the dryers do not dry, and overall the laundry facility is gross. I came in a week ago and there was standing water on the ground. I think it’s ridiculous that we are paying as much as we do in rent and then have to deal with broken and gross washers and dryers. Keep in mind, it is 3.75 per washing load and 2.75 per drying load, if your washer will actually get it dry. The photos attached show that 4 of the washers are unusable and 2 of the washers do not dry Great place to live! Management is super responsive and keeps the place clean. Super great price for a great location. The only downside is the laundry area needs updating

I like this place. It's very close to the UTK campus. It has been a quiet and cozy place, the staff has been very nice. I haven't noticed much noise. The appliances work well. Maintenance is a bit slow, but it's a good place.

The front desk ladies Brantley and Sierra are great to work with and great people overall, but the company itself, at current hiring and maintenance levels, cannot adequately care for all the units under its control. Especially since they’re more concerned with buying up housing than actually finding people to care about the tenants they DO have. We put in three work orders for our bathroom ceiling that failed to fix anything until it collapsed today. Our kitchen also flooded due to cracks in the ceiling. Parking is $45 per month and laundry is at least $5 a load (both probably more next year). If you’re looking for housing next year, think long and hard if you want a 1-bedroom for $1100+ everything with infrastructure like ours…

Amazing apartments! The apartment itself was in excellent shape upon move in and the staff is the best. I love it here! I will be resigning!

Catherine helped us with all of our paperwork questions and provided excellent information and customer service with all of the many needs we had to get approved and moved in on time for school and work, there were a few things that needed tidying up upon move in but the maintenance team is INCREDIBLE, Alva helped fix our toilet and his crew fixed the garbage disposal that weren’t on when we arrived, cleaned up after, gave amazing service and incredible conversation, really appreciate the timely response( literally less than a day at one point) and friendly feedback from him and the other maintenance team we’ve had the pleasure of meeting. On the apartment feedback side; Can really tell the management is prioritizing updates and beautification hope that continues into the spring, hope to see better laundry services soon but overall great experience moving in and very happy with the experience!