The Province - Kent, kent-oh

Except for the scary contract at first, when disclosed, but once requirements are complete, life is complete. At the province, I like how clean it is and everything is well set. No need to move with beds and whatever house materials; everything is inside. I only came with my clothes and now have a shelter. If people can think of a well-living, the province could be their first and only option

I’m sure it will be a good year, but so far I’m worried. It was decently dirty when my roommate’s and I moved in. We had to do a decent amount of scrubbing and cleaning before moving our things in and getting settled in. It’s often that past residents are charged for cleaning fees after move-out. I do not know if the past residents were charged a cleaning fee or not, but if they were, I am confused why since it was not clean for us when we arrived. I’m also confused as to why college students have to pay a full month’s rent when we move in halfway through the month. Hoping the year will get easier and better:)

When i moved into my apartment there were a few problems. I filled out the self-inspection and NONE of the issues got resolved. My sink had a leak, and the stopper/drain system was beyond fixing. I had to “fix” everything myself because maintenance was no help. Then, my washing machine started to leak. After a weeks worth of calling the complex and being led astray, I finally got maintenance to come help. The maintenance person they sent literally just shook the machine back and forth then told me to run a load of laundry, so I did. Shortly after, half my kitchen floor was flooded, and the carpet all the way up to my bed was like a swamp to walk on. I called the complex to tell them what happened and they said they would send someone in before close to help (they didn’t). After a few more calls, I finally got a new machine installed. After the tedious installation, I found my doorstop on the floor, and a tiny hole in the door. It seems like maintenance pushed the door further than it could open to try and get the new machine in, and in turn broke off the doorstop. When I was starting to pack up for move-out day, I decided I’d email the complex to tell them all of my issues and I got no response. It took me emailing them a second time, asking for a follow up, for me to finally get a response (which seemed automated and hardly even addressed what I had wrote). All in all, while the actual living space is fine, management/maintenance is absolutely abysmal. Will not return, and can not recommend it.

I lived at the Province for one year, taking over a previous tenant’s lease. My room was not cleaned or maintained prior to my move-in. The previous tenant of my room had an issue with wasps which I found out after my own cat discovered the wasps. I had 4 separate visits with maintenance before they agreed to send out an actual exterminator that they have visit “weekly”. Each maintenance issue was incredibly difficult. Maintenance doesn’t seem to know how to properly address issues, and rarely are they easily resolved. Communication is poor, they may decide to enter your unit in an hour or two weeks. This always had me nervous to submit requests. When issues were communicated, management was nearly impossible to get into contact with, and at the end of my move-in there were still wasps inside my closet light. The property consistently set up quarterly “inspections” of each unit which I had never previously experienced. They had almost regular wifi outages, the pool was closed for a number of weeks without any explanation, water shut off with same-day notice, the list goes on. I got locked out of my room, and despite the lease noting a lock-out charge, I called and was denied any help to open my door. I was offered an explanation of the emergency man just having surgery so he was not able to come let me in. He told me as long as my roommates had bathrooms, I would have to wait till 8am, 12 hours from my lockout. He offered zero solutions, even after I explained my cat was in the room. I ended up breaking into my room, but these are certainly not the actions of a luxury apartment. A handful of the office crew is friendly, some are not. Oftentimes, they don’t seem to really know about the issues you are asking about. I was usually offered with an answer as to what might be the solution, but never clear responses, usually an “i’m not sure”. Parking for guests is an absolute mess. Like other reviews mentions, office hours are ridiculous, they open late and close early, making it so difficult to get a pass for guests. Trust and believe, they will certainly tow your guests with no pass. This is again, not the experience of a luxury apartment. Rotting pumpkins are left on sidewalks for weeks, despite pumpkins being banned. The cherry on top of my move out, was waking up to a firefighter drill outside my window. About 2 firetrucks practiced using the ladder and hose outside my unit, without any previous notice. I called the office to make sure everything was okay and it was like I was weird for not knowing it was a drill. This is what you can expect at the luxury apartment, The Province. The location of the apartment is nice, the management and maintenance is absolutely horrible. For the price of 800$ a room for 3 roommates, I would not recommend this place to anyone looking to move to Kent.

Our air-conditioning and heating were broken for over a year and not fixed while I lived there. Numerous requests were put in and we were told multiple times it would be fixed, but it never was. We were also promised that we would be compensated for our electric bill since it was much higher than average because we were required to have portable a/c and heaters, but that did not happen either. Additionally, their solution was to put a portable a/c attached to our balcony door, meaning we could not lock that door. When I told them that made me feel unsafe, I was informed that they could not “accommodate” for that. I would recommend not renting from here.