Paloma Kent, kent-oh

Honestly, this was one of the best apartments I’ve lived in. I joined Paloma during my last semester, and I honestly kept thinking, “Why didn’t I move here earlier?” My roommate situation was great, and the management was really nice and helpful. I had some difficulties during my time there, but looking back, the overall experience was really good. One thing I really appreciated was the freedom and how safe I felt living there. The surveillance and security were great, and I always felt comfortable. I also have to give a special appreciation to the maintenance team. They were honestly one of the things that made this apartment special. Sometimes maintenance around the outside areas could take a little longer, but whenever I had an issue inside my apartment, they were very quick to respond and fix it. The website and app were also really smooth and easy to use, which made everything much easier. Overall, I had a really good experience at Paloma. I found a lot of the things I was looking for in an apartment after moving here, and I would definitely recommend this place to anyone looking for an apartment in Kent.

This place is wonderful! Great amenities, nice rooms, staff are super helpful and kind especially Kate and Brittany. I’ve seen a few bad reviews for Brittany here from people who don’t like hearing the word “no”, but she is so sweet and takes care of both her employees and residents. Cannot recommend enough!

Kate and Lawrence were extremely helpful with any questions I had. Kate was super helpful and explained the process and the leasing. They always do their best to accommodate people no matter the issue. 100% recommend them to anyone looking to lease an apartment

I am very disappointed with my experience living at Paloma Kent. Every apartment has its flaws, but the number of ongoing issues here is unacceptable. One of the biggest problems has always been the Wi-Fi. When I first moved in two years ago, the internet would frequently go out, forcing my roommates and me to go to the library just to complete schoolwork. While they have since installed a new Wi-Fi system, I still hear residents regularly complaining about connectivity issues. Another constant issue is the fire alarms. They go off once or twice every few weeks, often for no apparent reason. It has become so frequent that residents almost expect it. At some point, management should address the underlying cause instead of allowing it to continue. However, the biggest disappointment has been the management and staff. As a resident paying thousands of dollars in rent, I expected to be treated with professionalism and respect. Instead, I often felt dismissed, and many residents’ concerns were ignored. There were even occasions where staff members raised their voices at residents, which is completely unacceptable for a property management team. What concerns me even more is the integrity of many of the positive reviews. Employees were reportedly offered incentives if they could get friends or family members to leave five-star reviews, despite those individuals never having lived at the property. That creates a misleading impression for prospective residents who rely on reviews to make housing decisions. Overall, I cannot recommend Paloma Kent. Between the recurring maintenance issues, unreliable amenities, poor customer service, and questionable review practices, my experience has been extremely disappointing.

I lived at Paloma Kent for two and a half years, and unfortunately, my overall experience was extremely disappointing. I was told this was one of the best apartment buildings in Kent, but after living there for 2.5 years, I can confidently say that I would not recommend it. The building was frequently dirty, especially the elevators and common areas. They advertised amenities such as coffee machines, but throughout my time there, I would be surprised if they worked consistently for even six months. The pool was another disappointment, as it was only open for a few months each year. One of my biggest frustrations was management and the payment system. I had payment-related problems multiple times and ended up being charged late fees because of issues that were not my fault. At one point, I had to start paying rent in person. I had the money ready to pay, went to the office, and they were closed. Since I could not make the payment, I was charged a late fee anyway. Being financially penalized because of their own lack of organization was incredibly frustrating. My roommate situation during my final year also made the experience worse. He barely cleaned the apartment, cooked constantly with the windows closed, and regularly left the kitchen, stove, and floors dirty. I understand that management cannot control a roommate’s behavior, but what I do not find fair is being charged for cleaning and conditions that I did not cause. For almost an entire year, I did not cook in the apartment, barely used the refrigerator, and did not use the stove. I was also not even living there during the final three months of my lease. Despite that, I was still charged for the condition and cleanliness of the apartment when the lease ended. After spending 2.5 years at Paloma Kent, these were not just isolated incidents. The lack of cleanliness, amenities that were frequently unavailable or not working, repeated payment issues, unfair late fees, and move-out charges made the overall experience extremely frustrating. For the amount of money they charge and the way Paloma Kent is marketed, I expected a much higher level of cleanliness, organization, maintenance, and professionalism. I would not choose to live here again, and I would not recommend it to someone looking for housing in Kent.