The Blake, kennesaw-ga

I cannot tell you adequately how much we appreciate the front office and their staff for a job well done on move in day. We had a slight issue that they immediately resolved and did so willingly, and professionally. The apartment complex is clean and well lit at night. We are very pleased with our experience!

i had many expectations because the tour they gave us, the apartment looked really appealing. in reality, there was so many problems. at first, i had this whole insurance debacle, where they were charging me for insurance, even tho i had insurance already and that went on until nov/dec. this was extremely frustrating and i'm not sure whether i even got the insurance refund. also, our tv wasn't working, which was not the worst problem, but still a bit frustrating. idk how, but it did end up working around 2-3 months before our lease originally ended. the main bedroom light stopped working after winter break, i assumed they turned it off during break to save light and i totally understand that. however, it was sooooo dim downstairs and at times, made me not want to spend ANY time downstairs (even tho i spent the most time downstairs). i wish that light would work after break, at least. our microwave handle also broke. thankfully, maintenance fixed that. i will give credit where it's due and i did appreciate how fast maintenance fixed problems. also i forgot to mention this until now, but when we got our fourth roommate, we NEVER received an email and the way i found out was randomly meeting her in person on feb 14th. i was SO confused about the whole situation. don’t get me wrong, she was chill, but i would have loved for management to at least have TOLD us that we were finally getting a fourth roommate!!!! the only pros i would say is the convenience and proximity to campus and maintenance fast service and the spacious rooms, but that’s really it if i’m going to be honest. there was also a lot of communication problems. receiving emails from them was rare. the email that had wifi info, i NEVER received that and i had to ask my roommate to give me the wifi information. even if these are little things, they add up. i also feel like they ripped us off w the rent bc the electrical charges were always over $40 dollars, even tho we knew we weren't using that much electricity. they prob don't control that, but it was still frustrating to see the expensive electrical charges and nothing being done about that. it kinda defeated the whole rent is affordable concept tbh. will not be living here ever again... they love to rip u off for no reason, whether it be electricity or insurance

3 stars for The Blake but 5 stars for Aaron who helped me make my bathroom more liveable. When I moved in, it was clear that no one came to check if my unit was ready as my desk was missing, the bathroom floor was lifting and warping, the toilet stained with fecal matter and urine, and the nastiness that was the "caulking" or the lack there of around the bottom of the tub and no caulking around the bottom of the toilet. Instead of dealing with this alone, Aaron arrived at my unit with a friendly and helpful demeanor and replaced the caulking for my tub and communicated alot with me on what he can do for me. Although the mildew and moisture is still here, and I have no desk after 5 days of move in, Aaron showed up and did everything he could! Shoutout to Aaron but truly I rolled a bad dice and the result is 6+ hours of my own scrubbing for this bathroom to look $1250 a month worthy.

I had no problems until my move out. They signed a reletting agreement on my behalf without ever contacting me directly. I only found out because a staff member showed up at my door one morning asking if I had already moved out. I never received the reletting agreement email until after they realized it hadn’t been sent. I was only given my official move-out date two days before the new tenant was scheduled to move in. Management claimed they were relying on my roommate to relay all the details, even though I wasn’t even in the country at the time the agreement was signed. — to add on the “key drop off” file that was uploaded wasn’t even correct, it was someone else's key. After I finally left the unit, I was still charged a full extra month of rent. After asking about this charge I was told three different stories by different people. First that it would be refunded in a few days (it wasn't, and that was incorrect). Second I was informed they couldn’t do a direct bank transfer (despite having done an ACH debit without issue) and that it would have to be sent by mail or as a gift card (also incorrect). Then finally after speaking to Charlie I was sent an invoice for my refund, he told me if they didn't send my refund to me in 5 days he would contact them. Its been 5 days and now i have to wait until Monday. That would be almost a month now having no information on my refund. I repeatedly asked if a manager could authorize the refund directly, but I was told no one had the power to help. Why does something as straightforward as returning a tenant’s overpaid rent need to go through a third party with no accountability or timeline? The lack of communication, accommodation, and accountability is saddening. One month of rent isn't nothing. What if someone was counting on that for their lively hood? This process has just left me repeatedly confused and undervalued for tenant who had paid so much to live there for a year.

My roommates and I just moved into The Blake, and unfortunately, our move-in experience has been extremely disappointing. We encountered multiple issues immediately upon arrival. There was mold inside the washing machine, and the washer did not even turn on when we attempted to clean it. The AC was not working at all, which left the apartment extremely hot. The apartment itself was also filthy, and we spent the entire day cleaning instead of being able to settle into our new home. This was especially frustrating because we paid extra for a newly renovated unit and expected it to be clean, functional, and move-in ready. The actual condition of the apartment is also very different from the renovated rooms shown in the promotional pictures. We expected, at minimum, cleanliness and working appliances. There were additional concerns as well. The peephole on the front door was badly scratched, making it difficult to see outside. There was also a locked door near the thermostat with a key left inside of it, which was concerning and has not been clearly explained to us. The most serious issue was in my bedroom. After nightfall, multiple German cockroaches, including both baby and medium-sized ones, began appearing. Seeing multiple cockroaches shortly after moving in strongly suggests there may be a larger pest issue that needs immediate attention. Because of the heat, pest issue, and overall condition of the apartment, my roommates and I ultimately had to book a hotel for the night because we did not feel comfortable staying there. We paid extra specifically for a RENOVATED apartment, but instead we received what appeared to be old/dirty furniture, pest concerns, a non-functioning AC, a non-functioning washing machine, mold, and significant cleanliness issues. This is not the move-in experience we expected, and we are extremely disappointed. I hope management takes these concerns seriously and resolves them promptly.