Knollwood Apartments, kalamazoo-mi

This place has great location right next to campus and you’ll probably be near a lot of your friends. However you are paying a lot more than other apartment complexes to deal with worse problems. Management turnover is insane, half of the machines are broken in the gym, there are not enough parking spaces to bedrooms (this is a fact, not being dramatic), and you will not know a moments peace. The units were originally built in the 70s so a lot of the foundation is starting to become uneven… my one bed floor had me walking uphill to get from my couch to my front door. PLEASE look at reviews on other sites for CCK, the 2.something rating is much more accurate that their google review score (because two years ago they offered prizes to anyone that would leave a 5 star review)

Stayed here while doing and internship over the summer. Staff being incompetent with a 3 month lease was the first issue. Was quickly greeted with dead bugs in the bathroom, a broken toilet upon arrival, the smell of cigarettes, and a mattress so hard you would’ve thought it was cement. When maintence was notified about a broken item, they did bare minimum to fix it (it broke again the next day). Don’t get me started on the earwigs, I will attach a photo, These bugs are EVERYWHERE! Do not expect to be on the 3rd floor with AC btw!!! Also, the pool was shut down for a week because it didn’t pass any chemical tests😃 so yeah just move in at your own risk!

The 3rd Party Security is completely ripping this place off. They park over at the park and sleep all night. No lights on, No deterrence of anything. Cancel the Security. Fire whoever worked night of 9/28. Seriously.

Save yourself stress and money. Do not live here. My experience at Campus Court has really been nothing but disappointing. From the absolutely disgusting (!!!) state of my apartment on move-in day to the countless other issues I experienced throughout my entire tenancy, I repeatedly tried to resolve everything through the appropriate channels. Even after re-reviewing my entire lease and documenting my very specific concerns in an email sent directly to management, it still took multiple phone calls, a follow-up email, and eventually me driving all the way back out to Kalamazoo just to ask the leasing manager in person if he could have the general manager respond to my email. The end result was basically a “we’re sorry, but we can’t do anything about it“ email response. I am still waiting on a response to my last follow-up email from June 30. What I find especially frustrating is seeing how quickly management actively responds to public Google reviews while failing to acknowledge legitimate concerns raised directly by tenants like me through direct email. It gives me the clear impression that public image is way more of a high priority to Campus Court than resolving actual tenants’ issues. I understand that mistakes can happen, but after reading through other reviews (that I wish I listened to prior to signing my lease) and experiencing the obvious lack of responsiveness from management firsthand, it‘s seriously difficult to view these as “mistakes.“ Ignoring tenants who are making good-faith efforts to communicate professionally is simply unacceptable. Again, save yourself the stress and the money and live somewhere else!! My experience left me with the impression that once you’ve signed your lease, your concerns become less important than attracting the next group of lease-signers. Edit in response to the response I received: Thanks for your response Nicole. However I am confused by the statement that you couldn’t find my resident profile. While I understand my name is slightly different on this review, I included very specific details about my situation, including the exact date I sent my most recent email. I also forwarded that same email to you again the very day I posted this review. If you are unable to find it, please let me know so I can forward it to you again so we can resolve this privately

Move in experience was awful, place was trashed and they never cleaned it! Constant problems with our laundry unit. Also issues with staff dragging their feet to handle things like random charges. One plus is the maintenance team is very quick and will be there quick.