Collegetown Terrace Apartments, ithaca-ny

EDIT: Don’t be fooled by them responding to everyone asking to chat!! We are all directly in contact with the Management already!! I have been communicating with them forever!!! Do not live here. - Constant internet issues - Maintenance issues will remain unfixed and they do not care and will not follow up. If you ask about it, they tell you to wait - Trash is overflowing in gym - Gym Equipment is broken - Package room is a nightmare (they started a new system so perhaps it will be better now) - They will increase rent to a diabolical amount after the first year - THE MAIN PRO of this place was the shuttle but now even that sucks! They used to do multiple shuttle stops and had two shuttles running that came every 10 min. Now there is only one shuttle and one stop. Plus, they are often late! - THE FLOOOR IS DISGUSTING!! This carpet has never been cleaned since they installed it. - The apartment wasn't even clean when I moved it! There was hair EVERYWHERE EVEN IN THE FRIDGE AND MICROWAVE! I could overlook these things before with the great shuttle service and other services, but now this place is extra horrible! Everything that made this place great has changed this year. Look elsewhere! I will not be renewing and am moving somewhere else!

I’ve been living at CTT for a few years now, and unfortunately, it has really gone downhill over the past year, especially since it was bought by a private equity company. First, they reduced the shuttle frequency from every 10 minutes to every 20 minutes. The shuttle used to get packed even when it ran every 10 minutes, so I genuinely don’t understand why they thought cutting the frequency in half was a good idea. Even worse, the shuttle often doesn’t seem to arrive on schedule. There have been times when people have had to wait 30+ minutes for the next shuttle. Second, they replaced the office phone system with an AI agent, and it rarely seems to work properly. I’m not opposed to AI at all, but when I specifically need to speak with a human being, getting stuck dealing with an AI agent that doesn’t understand what I need is incredibly frustrating. There needs to be an easier way to reach an actual staff member. Third, the package room has become extremely disorganized. The hours have gotten much more limited over the past year, and packages are sometimes just left sitting in the hallway outside the package room. All of this would already be frustrating, but it’s especially disappointing when our rents have continued to increase. I understand that management may be trying to reduce costs, but residents shouldn’t be paying more while basic services are being cut or becoming less reliable. Unless CTT improves the shuttle service, phone system, and package room, I cannot recommend living here. If the current staff is overwhelmed, management should hire enough people to provide the level of service residents are paying for. CTT used to be much better, which makes the decline over the past year particularly disappointing.

I’ve been very disappointed with my experience at Collegetown Terrace so far. When I moved in, the apartment was not as clean as I expected for the rent being charged, and I encountered multiple maintenance issues almost immediately. Several things were not working properly, including the washing machine, which failed on my first use and had to be addressed by maintenance. The biggest issue, however, has been Internet service. The building uses FiberSpark, and I experienced repeated outages, severe packet loss, and very high jitter, especially in the evenings. These problems affected not only gaming, but also normal activities such as Zoom and streaming. Because the Internet was so unreliable, I was willing to pay out of pocket for Spectrum as a second Internet connection. Spectrum had previously served the building, and my apartment still has an existing coax outlet. However, CTT ultimately told me that Spectrum technicians would not be permitted to access the building areas necessary to complete the installation. As a result, I had to cancel the Spectrum service and return the equipment. I understand that apartment buildings need rules regarding outside technicians and restricted utility areas, but it is extremely frustrating to pay relatively high rent, deal with repeated maintenance problems and unreliable included Internet, and then be unable to independently purchase an alternative wired Internet service when the provided service is not reliable. Overall, the combination of the condition at move-in, maintenance issues, Internet instability, and the restriction on using an alternative provider has made my move-in experience much more frustrating than I expected.

Currently living here as a new student at Cornell university and my experience has been nothing but awful. The front reception office never answers their phone. Our apartment was dirty on move in including finding food behind our bed. The laundry had something extremely disgusting. I was going to live at the Lux & Lofts. As a full time student the wifi never works. Invest in anything but this property.

Just to begin with room was so dirty when I moved in, with a hair in the bathroom, and a stale French fry in my bedroom?? It is clear they don’t clean between tenants. Since living here the mail room timings have changed to the most inconvenient hours possible… 1-5 pm in weekdays, and the WiFi regularly goes out, at least multiple times a week. Not sure why the rent is so high??