Kapi Residences, irvine-ca

Huge shoutout to Kapi Residences and especially Mary! She was so nice and helped my son score the absolute best rate available for his rent. Her communication was amazing—she always got back to us super fast, even after the lease is signed, which is rare to find these days. When our plans changed and we had to cancel the lease for a dorm room, Mary jumped right in and found a replacement tenant. It was such a pleasure working with her. We highly recommend this place and would 100% do business with Mary again. Thank you so much for everything, Mary!

Mary was very helpful in my process of applying to live at Kapi Residences, and has continued to been very communicative about my move. Overall a smooth and pleasant experience!

Do NOT lease here without expecting major headaches. Given the lack of management and less than satisfactory business practices, I was fully convinced this whole company is a scam and have 0 confidence in my housing situation but unfortunately it is the only option I can go with at this time. It has been WEEKS of trying to get basic communication from this company, and my family still doesn't have everything sorted out with moving in just a few weeks away. I have called more times than I can count and been told "someone will call you back" every single time. I have never once actually received a callback. Not one. Even after escalating multiple times, nothing seemed urgent to them. On top of that, leasing completely messed up my family's roommate placement, splitting up a group of girls who specifically applied together to live as roommates, no notice, no apology, nothing. Getting it fixed took nonstop calling and follow-up on our end because they clearly weren't going to do it on their own and it's still unresolved. For anyone wondering if this is a one-off experience, it's not. Kapi Residences currently holds an F rating with the Better Business Bureau, specifically for failing to respond to complaints, which matches exactly what we went through. If you're a parent or student looking at this place, be ready to fight for every bit of communication. Exhausting and frankly disrespectful experience.

As an incoming college freshman, it is difficult to make the transition from adolescence to independent adulthood, especially when you move far from your family. It was both a stressful and confusing time in my life, until I had the absolute pleasure of speaking with Mary at Kapi Residences when me and two other friends booked a San Diego student housing unit with her help. She made a time that otherwise would have been incredibly difficult into one that was seamless. Behind her kind words, continual availability, and genuine thought and care for our new and foreign living situation above and beyond what I would have ever expected, I could tell immediately that I was in fantastic hands. From the first message I sent to her inquiring about a housing opening to when I walked in the door of an apartment that was exceptionally clean, beautiful, and most of all affordable for me, Mary made me and my friends feel welcomed, included, and secure knowing that whatever obstacle we faced or whatever question we had living alone for the first time would be answered promptly and effectively. When we had issues finding a fourth member for our apartment, Mary was quick to give us both ample time to make a decision and a solution when we couldn’t find one. Never once did I feel rushed or pressured to find a fourth roommate, and I was glad to know that Mary had our backs when we couldn’t. I had no problems whatsoever communicating with her and the rest of Kapi, and thank them on all levels for such a phenomenal move-in experience and a great jump-off point for my first year of undergraduate study. I would 100% book with Kapi Residences again because of this stellar experience from beginning to end.

If you need anyone to listen to your needs and find out all the answers to your questions writhing 24 hrs Mary is the person to go too. She has helped me for my specific needs and always made it a priority to get me my answers that I need within a timely manner. Mary is also extremely kind and easy to talk too. She is very empathetic and will always listen to what you have to say so that everyone can be happy at where they are staying at.