The Avenue Indianapolis, indianapolis-in

My experience with this property was incredibly frustrating, and the way management handled my move-out was the final straw. After turning in my keys, I was charged $60 for a parking pass/sticker that I was never told I needed to return. Not once did anyone tell me, remind me, or communicate that this tiny sticker needed to be turned in separately. When I called to explain the situation, I was essentially told there was nothing they could do. Seriously? You could have simply told me, “Hey, we need the parking sticker back.” That would have taken two seconds and saved me $60. Instead, I’m now being charged for a sticker that I had no reason to know needed to be returned. It feels like I was practically scammed out of $60 because of their lack of communication. Unfortunately, this was not the only issue. There were repeated problems with the elevators, maintenance, and general communication throughout my time living here. The staff often seemed completely incompetent and, more importantly, like they simply did not care about residents or their concerns. The $60 charge might seem small to some people, but it’s the principle. When you move out, you expect clear instructions about what needs to be returned and what you may be charged for. Instead, I was left to find out after the fact. Save yourself the headache. The lack of communication, poor maintenance, and customer service are not worth it.

DO NOT LIVE HERE. IT IS NOT WORTH IT. In my time at The Avenue, this place proved to be an absolute disaster. Here’s a short list of what I endured: -My apartment flooded twice (videos included), and management told me it was still livable (pictures included of "livable"). -The elevator was broken more often than it worked. -Our HVAC system was broken for 8 months during the summer, and maintenance did nothing. -When I reported that it was 79°F in the apartment while set to 68°F, the maintenance man argued with me, claimed nothing was wrong, and — no surprise — was later fired for lying about his credentials. The property is FILTHY -The trash chute was constantly broken, leaving the halls reeking of garbage. -The pool has been closed for over a year, and when it was open, it was disgusting. -You’re paying for “amenities” that do not exist in any usable form. -I was paying over $1,000/month for a 4-bedroom — after utilities and unexplained fees — for a place where: Maintenance doesn’t respond, Everything is broken, And management simply does. not. care. Staff & Management are a complete joke The front desk staff are rude, uninformed, and dismissive. Every issue is met with shoulder shrugs and zero answers. Amanda, the building manager, is fake nice — smiles to your face while doing absolutely nothing to help the residents. And finally, have fun with the constant noise if you choose to live here. Unless you love: Cars racing in the parking lot at 3AM, or wall-to-wall parties and zero enforcement of quiet hours, then you better invest in industrial-grade earplugs. This place is not worth the proximity to campus. It’s not worth the money. It’s not worth your sanity. Save yourself the stress, and do not under any circumstances sign a lease here.

My experience at The Avenue has been extremely disappointing, and I would strongly recommend that future residents carefully consider their options before signing a lease here. During my time here, I dealt with serious and repeated noise issues inside my bedroom. The walls/ceiling would shake and there were extremely loud banging noises whenever it was windy. I repeatedly reported the issue and was initially told that it was simply the wind. The problem became so disruptive that I could not sleep normally in my own bedroom. For approximately three months, I ended up sleeping on the floor inside my walk-in closet just to get some rest. At one point, a light fixture became partially detached and nearly fell on me. Despite the seriousness of the situation and my repeated reports, it took around two weeks before the underlying issue was properly addressed. The problem was eventually connected to exterior ventilation components that would repeatedly slam/bang when the wind blew. I have photos, videos and recordings documenting these issues and the noise. Unfortunately, my experience with management did not end there. I specifically selected the housing preference indicating that I wanted to be matched only with a roommate of the same gender. Despite this, I was assigned a male roommate without being informed beforehand. I discovered the situation only after returning to my apartment. Management later acknowledged in writing that my preference was for a same-gender roommate and apologized for the roommate assignment error. What made the situation even more frustrating was that, rather than correcting the situation by relocating the newly assigned roommate, I was offered other units and expected to move myself, even though I was the existing resident. At that time, I had also just returned after a five-day hospitalization and was already trying to catch up with school, making an unnecessary apartment move especially difficult. When I explained that I no longer felt comfortable remaining at the property after everything that had happened and asked about leaving my lease without penalty, I was told that the standard lease-breaking process would still apply. This review is based on my own experience as a resident, and I have retained emails, photos, videos and audio recordings relating to the issues I reported. My biggest concerns have been the handling of maintenance problems, communication, roommate matching, and the way serious resident concerns were addressed. I genuinely wish my experience had been different, but after everything I have dealt with here, I cannot recommend this property.

Don't live here!!!!!!!! I lived at the avenue for four years, and with each passing year, the complex got worse. - The leasing office staff that work here are incompetent. They do not care about helping you. - The maintenance staff are lazy, and not qualified to do even the most basic repairs. Our AC was broken for months during the summer, and maintenance reported there was “no issue”. We had to fight with management to get an outside company to come in - who confirmed we needed a whole new system installed. - The amenities are basically non existent. The pool was GREEN last summer, and was shut down by the Indiana Health Department for being so dirty! They didn’t even bother to open the pool this year!!! What am I paying $1000/month for???? - Hope you like climbing stairs, because the elevators are broken more than they’re operational. They were broken when I was moving out, and I lived on the fourth floor. - If you like peace and quiet, then this place is not for you. The walls are paper thin so you can hear everything from above and below you. The noise from outside is insane - sirens, people blasting music, fighting - you name it. - The trash chute is constantly overflowing, attracting pests and causing horrendous smells. I've heard stories of roach and fly infestations, and when I lived here in 2020 we caught 14 mice in our apartment. - They make you pay $80/month to park your car in a garage that has broken barriers. It’s open to the general public where people race around it, blast music, and smash glass bottles. So be prepared to invest in some ear plugs and hope that your car does not end up wrecked! - They insist on residents using a package locker for their deliveries. I had several packages go missing, and when you ask staff for help, their response is a shrug and a blank stare. - Lastly, when I moved in, my bedroom was disgusting - urine in my toilet, stains on my carpet - it had not been cleaned or painted. When I moved out, my room was spotless and they tried to charge me a painting fee. Their audacity knows no bounds. Do yourself a favour and do not live here. You’ll pay a ridiculous amount of money for the privilege of living in a dump. The only reason I stayed here for so long was the proximity to school, but ultimately, no location is worth sacrificing your peace of mind or sanity.

Stayed here for a while with my girlfriend, there is a disgusting amount of spiders. Every corner in the halls has spiderwebs and spiders and our room has had at minimum two spiders in it everyday that we have to kill. The room is kept exceptionally clean there is no clutter and it’s still a persistent issue. They don’t sent pest control and when they do end up coming it’s always conveniently when no one is home. Regardless it’s done nothing and unless you enjoy living with a spider infestation i wouldn’t recommend living here.