Collegiate Housing Services, indianapolis-in

Chris and Michelle are always so friendly and helpful. They are quick to solve a problem or get answers to any questions the students have. They are easy to get ahold of and do their jobs very well. They collaborate well with the other departments to ensure every student has the resources they need!

Things are looking good with CHS! Started rocky for me, but that’s because timing and funds were an issue, the CHS team done what they could to accommodate me (it is what it is) The apartment I have is perfect in my opinion I’m easy to please. And on campus they are extremely friendly, with answering your questions keeping you up to date on your account and providing snacks!

Wish I could give zero stars. If you're considering using this accommodation company, I'd seriously recommend looking for somewhere yourself instead. The accommodation we were given was nothing like what we expected. The photos and descriptions gave the impression of a decent standard, but the reality was a tired, run-down apartment that clearly hadn't been maintained properly. To make matters worse, after moving out they started trying to charge us for damage that wasn't caused by us. It felt like they were looking for excuses to keep taking money rather than treating students fairly. Overall, the experience was stressful from start to finish. There are much better options out there, and if you have the choice, I'd avoid this company and arrange your own accommodation instead.

I would like to say that my experience with collegiate housing services (CHS) was amazing. However that would be extremely far from the truth and misleading. My experience started off with paying the application fee of 200$; an extremely easy thing to do. Whenever speaking to CHS they informed the incorrect due date for this money. So one week beforehand my chs representative informed me that if the money was not turned in that I would not have a place to stay. Them informing me this information was via a picture of their table that was an extreme mess; also a phone call that was rude, abrupt, and unprofessional. I reported them to the college I was going to immediately but I don’t know if it went anywhere. This once again was my first ever encounter with CHS, a service I PAY for to go to college AWAY from home. CHS is a scam that if you yourself, your kids or anyone else is considering, don't go because they'll rip you off and provide zero assistance in any of your issues. CHS is currently starting their apartments off at 639$ (2556$) amongst four people; However the actual cost of these apartments is 1200$ (with no govt assistance). CHS only provides you with two couches, four twin size beds, three tables, three lamps, two dressers and two nightstands. Everything else you're accountable for on your own or your roommates. So in total you're paying 2556$ for all of these amenities (on the low end) an absolute ridiculous amount for stuff you mostly have at home. CHS also retains the right to move you at will so everything you've grown accustomed to and bought with said roommates can immediately be moved with you to other apartments with different people. They will also try to break your lease to do this tactic so make sure you triple check everything your lease says because they can and will use it against you. My representative has also been one of the worst people to deal with especially in this difficult process of college. One of the experiences that comes to memory immediately is that they let a student know that their car is getting towed from the apartment building. However it was extremely snowy and icy at the time. The student let her know that and the lot hadn't snowplowed anything. Their reply when the student's car was actively getting towed was “Buy A Shovel”. The student however was able to get his car before they towed it off the lot. I had a similar situation but instead my car was taken at 2-6am in the morning before school and had no warning. They provided me with no warning before costing me over 250$ in a tow bill. I've also had numerous issues with photographic evidence and more that weren't handled or laughed at. At the apartment currently the hot water was shut off for two weeks. Regularly the fire alarm goes off and the fire department shows up. We have started to have an ant infestation from the neighbors downstairs. There was also a throw up in the main landing way to the outdoors. The bathroom also has water backs up so we can't even shower. I have many more things to say and if anyone wants I will include pictures of everything.

0/5 stars!!!!! I wish I could give 0 stars, if you are going to a school and CHS is why ur school is offering for a housing service I strongly recommend you find a different housing service, you over pay a ton, you complain that something is broke and they NEVER fix it, horrible people just out here trying to take ur money. The complex I stayed at was very very nice, but the people that run this service suck, and they will charge you for anything and everything on your move out date even if something was messed up before you move in. Save your money and go else where!!