Collegiate Housing Services, indianapolis-in

I would strongly recommend looking elsewhere for student housing. I specifically requested a private room, only to later find out private rooms were never available. The contract referenced a roommate, not multiple roommates. When I complained and requested a transfer, nothing was done. They don’t do anything about anything you can email and go into the office all you want but you’re not gonna get any answers or results. Then, only two months before graduation CHS forced me to move to a different apartment complex. The new apartment is smaller, farther from both my school and work, and in significantly worse condition. My bed is only a couple feet from my roommate’s, there is one closet for two people, no microwave was provided, closet doors are broken, the AC units look like they’re falling out of the wall, the shower plumbing is exposed, and there was a large wasp nest on the balcony. The worst part was the move itself. CHS moved us on a federal holiday when the leasing office was closed. They failed to tell us parking passes were required, so our vehicles were towed and we had to pay $240 each to get them back. Misleading information, poor communication, substandard housing, and zero accountability. This was easily one of the worst housing experiences I’ve ever had. I have emails and photos documenting many of these issues. This was easily one of the worst housing experiences I’ve ever had.

0/5 stars!!!!! I wish I could give 0 stars, if you are going to a school and CHS is why ur school is offering for a housing service I strongly recommend you find a different housing service, you over pay a ton, you complain that something is broke and they NEVER fix it, horrible people just out here trying to take ur money. The complex I stayed at was very very nice, but the people that run this service suck, and they will charge you for anything and everything on your move out date even if something was messed up before you move in. Save your money and go else where!!

Chris and Michelle are always so friendly and helpful. They are quick to solve a problem or get answers to any questions the students have. They are easy to get ahold of and do their jobs very well. They collaborate well with the other departments to ensure every student has the resources they need!

Wish I could give zero stars. If you're considering using this accommodation company, I'd seriously recommend looking for somewhere yourself instead. The accommodation we were given was nothing like what we expected. The photos and descriptions gave the impression of a decent standard, but the reality was a tired, run-down apartment that clearly hadn't been maintained properly. To make matters worse, after moving out they started trying to charge us for damage that wasn't caused by us. It felt like they were looking for excuses to keep taking money rather than treating students fairly. Overall, the experience was stressful from start to finish. There are much better options out there, and if you have the choice, I'd avoid this company and arrange your own accommodation instead.

Things are looking good with CHS! Started rocky for me, but that’s because timing and funds were an issue, the CHS team done what they could to accommodate me (it is what it is) The apartment I have is perfect in my opinion I’m easy to please. And on campus they are extremely friendly, with answering your questions keeping you up to date on your account and providing snacks!