The Encore at Sam Houston, huntsville-tx

Toured the property with Saheed and he was very informative. I had no questions afterwards because he answered every single question during the tour. Awesome job on his part. Property was in top shape & very well kept. The office staff were welcoming & nice.

Because of the word limit on reviews i cannot even go into depth on how crappy encore is, but the main thing is the mold. there is mold everywhere, whether it be in your bathtub, in your ac, to your windowsill. and how they treat it? with bleach! (which only makes it worse). although Encore has around 4 stars on google, sam’s legal services has told me most of their apartment legal issues have to do with encore. Encore when they treated my mold continued to twist their words and refused to retest, and when i preformed my own retest they ignored it and basically blamed me for their inability to treat mold properly. secondly apart of their lease is signing for community things like giveaways, giveaways you can mainly only enter if you resign, there was maybe 2-3 giveaways anyone could enter without having to resign a lease. they don’t put screwing over their tenants beneath them, whether it’s fear mongering them to sign a lease or putting them in a completely different apartment then what was signed in the lease and telling us we’d either have to pay 500 ish dollars to switch apartments or just pay a rate we didn’t agree to or sign to. They do not keep with their lease at all and break the lease countless times yet accuse you of breaking things that aren’t even in it, or better yet, trying to illegally charge you for exercising your LGEAL rights of breaking the lease when there is mold. they also charge water by building, not unit (despite the fact that’s what the lease says). management in my experience was extremely rude and as was maintenance, the only good part is mr rodgers. do not sign here if you don’t want to be sick everyday and get screwed over. they also tell you in the tour they’ll add cameras soon, after many accidents, and so much police presence at our apartment or at the haven right next to us, they still have yet to install cameras. anyways, here’s all the mold! - before testing they told me countless times it was dirt and i was dramatic…. that’s not what the mold experts said!

Jaylia did an amazing job helping me find an apartment. From the beginning, she was professional, patient, and really listened to what I was looking for instead of just trying to rush me into any place. She made the whole process feel way less stressful than I expected.She showed me options that actually fit my needs and budget, explained everything clearly, and answered all my questions without hesitation. You can tell she knows what she’s doing and genuinely cares about people ending up somewhere they’re comfortable.What stood out most was how easy she made everything feel no pressure, no confusion, just solid communication and real support the whole time. I honestly felt taken care of through the whole process.If you’re looking for someone reliable and on top of their game to help you find an apartment, Jaylia is definitely the one.

My son is an incoming resident. The leasing team is awesome!!! Extremely helpful and professional!

Jaylia, Zanna, and Laura are all great, top tier front desk ladies. Jaylia withholds the spectacular talent of burping her ABCs, Zanna is social media goat, and Laura has been welcoming since day 1. Happy to be here.