The Connection Huntsville, huntsville-tx

My experience living here has honestly been very frustrating, which is why I’m rating it 1 out of 5. The biggest issue has not just been things breaking, but how long it takes for anything to actually get fixed. Almost every problem we’ve had did eventually get resolved, but it took an unreasonable amount of time. For example, the WiFi barely worked for months and we just recently got a solution after about six months, which doesn’t even help much since I’m moving out in three weeks. The kitchen sink disposal was also broken for a long time before it finally got fixed a couple months ago. There have also been ongoing issues that still aren’t fully resolved. The washer and dryer have never worked properly and continue to be unreliable. We’ve also had multiple maintenance requests marked as complete when no one actually came, which slowed everything down even more. Over time we’ve dealt with things like mold in the AC, repeated AC problems, leaks, broken furniture that was never replaced, and even a pest issue. Some of our belongings were damaged, and we ended up buying our own couch after waiting too long for help. What makes this more frustrating is that rent has continued to increase while the response time for repairs has been extremely slow. After dealing with all of this, it feels like basic expectations for maintenance and communication were not met. Overall, I’ve been here for 3 years and the experience has been disappointing, mostly because nothing gets handled in a timely manner. Not even trying to be that person but I would never recommend this place and I hope for some accountability and some form of compensation on your businesses end.

I’ve lived here 2 years and things have gone downhill recently. They have recently started adding extra billing fees (in the middle of my lease), they cut the shuttle service from 2 buses to 1 essentially rendering it useless unless you like a bus that constantly runs late, and lastly we have had little to no internet while they “upgrade it” with zero reimbursement or solutions offered. Place used to be decent but now is a hard pass, look elsewhere.

20/10 experience! I have lived here the past 2 semesters and it was great, staffing was good but the maintenance team was phenomenal! If Lawson and Chris from the maintenance team moved complexes then so would I and my roommates!

I appreciate the environment. Hope to see a great upgrade after the renovation. The tour was a great one and I signed immediately because I felt really good after the tour with the leasing agent. They were quite pleasant ☺️ 😊 and professional at their job.

Very very frustrating place. When we moved in- staff was nonexistent and not helpful. Had to wait over an hour to get a code for our door. Maintenance guy broke the laundry room door and didnt bother saying anything. Blistering hot constantly. Maintenance requests will be marked completed when they have not been. My shower hasn’t worked for over a month and when a plumber came, he said something about a part/ needing to replace it to a colleague and then left without saying anything to me. He hasn’t been back yet and that was yesterday. Ridiculous for how much they charge.