The Connection Huntsville, huntsville-tx

Dumb place. Water leaking from ceiling for last 6 months. Water leaking from under sink for last 6 months. Dishwasher never worked for 2 years. Maintenance guys are cool. Management will throw random fees in wherever they can. Dog poop everywhere. Mold in ac when we moved in. They redid the gym and made it bigger but put less equipment than the original gym and put the machines in inconvenient places. Put the cable machine two inches from a pole in front of it. Roaches for last 6 months or so too since they changed pest control from standard monthly to only per request.

This place genuinely sucks. Choose something like The Forum instead. Here at The Quarters, they used to have a good management team, but they were bought out by a corporation that brought in a bunch of incompetent people. There's a lot I could say but most of it is covered by other reviews. My unique experience was when they changed the lock system on all the doors and installed doors with keypads. The system installed on my door was faulty, and even though I told them repeatedly, they ignored me. Finally, one day I was locked out of my apartment and couldn't open the door. I went to the front office and explained the situation to the leasing manager Datron, who looked me in the eye and said "You know we're closed for the day, right?" Stay far, far, away. This placed used to be good. Sad.

If I could give this apartment complex 0 starts I would in a heartbeat. My roommates and I moved units due to our last unit having constant problems that took forever to fix. We decided to start fresh in a new unit, only to be assigned a unit that is so much worse than our last. Front door didn’t lock? It took 3 days for someone to come out just to change a BATTERY. Sink was left with a huge drain hole filled with a horrible smell of liquid, kitchen walls and microwave full of gunk and oil. The new unit is INFESTED with roaches everywhere. No cold water in more than one room as well as my tubs shower stopper is broke so I can not shower in my own bathroom. There’s a birds nest on our back patio which I can understand can not be moved due to birds being in there but we aren’t asking them to kill them. Back patio is full of bird shit. Our dryer knob as well is also broken and our AC unit does not work properly which has the entire unit humidity from 90-92%. When maintenance ‘came’ they actually never did. We have a ring camera as well, so we are fully aware no one actually came to fix ANYTHING. We have put in well over 10+ request and we have been in our new unit not even a full week. You’d think they would be at least a bit more responsive or quicker due to them moving us because our last unit was filthy. Instead of caring for their PAYING residents and the unit we are paying rent for. They renovate the front office, and add extra ‘amenities.’

My experience living here has honestly been very frustrating, which is why I’m rating it 1 out of 5. The biggest issue has not just been things breaking, but how long it takes for anything to actually get fixed. Almost every problem we’ve had did eventually get resolved, but it took an unreasonable amount of time. For example, the WiFi barely worked for months and we just recently got a solution after about six months, which doesn’t even help much since I’m moving out in three weeks. The kitchen sink disposal was also broken for a long time before it finally got fixed a couple months ago. There have also been ongoing issues that still aren’t fully resolved. The washer and dryer have never worked properly and continue to be unreliable. We’ve also had multiple maintenance requests marked as complete when no one actually came, which slowed everything down even more. Over time we’ve dealt with things like mold in the AC, repeated AC problems, leaks, broken furniture that was never replaced, and even a pest issue. Some of our belongings were damaged, and we ended up buying our own couch after waiting too long for help. What makes this more frustrating is that rent has continued to increase while the response time for repairs has been extremely slow. After dealing with all of this, it feels like basic expectations for maintenance and communication were not met. Overall, I’ve been here for 3 years and the experience has been disappointing, mostly because nothing gets handled in a timely manner. Not even trying to be that person but I would never recommend this place and I hope for some accountability and some form of compensation on your businesses end.

I’ve lived here 2 years and things have gone downhill recently. They have recently started adding extra billing fees (in the middle of my lease), they cut the shuttle service from 2 buses to 1 essentially rendering it useless unless you like a bus that constantly runs late, and lastly we have had little to no internet while they “upgrade it” with zero reimbursement or solutions offered. Place used to be decent but now is a hard pass, look elsewhere.