Haven at M, huntsville-tx

We toured many apartments in Huntsville before we moved in. Havens are the best! The curb appeal has always been great. The property is clean, the clubhouse is open 24 hrs and is always clean. The gym is also 24 hrs which is great to workout any time of the day. The pool is amazing and always nice and clean. The apartment it self are very modern and look new. The kitchen have an island and plenty of cabinet spaces. There’s no carpet in the rooms which is a huge plus for me. Rooms are spacious too. The maintenance guy Freddy has always been knowledgeable and helpful with my work orders.

Parents of future SHSU students please read- Haven at M is a cheap complex yes, but there’s a reason for those prices. First, the security at haven at M is a joke. The gate to the complex is always breaking, meaning they leave it wide open the whole day. There was a point where the gate was broken and left open for weeks at a time. This complex had 2 shootings in the two years I lived here, you would think after the first one they would upgrade the security but no, there are NO CAMERAS around the whole complex. To add on to this, after two shootings there was a string of car break ins. 5 cars were broken into in one night, nobody got any answers because there are no cameras or any form of real security. Beyond the security concerns, the maintenance is another huge issue. My roommates toilet didn’t work properly for like 6 months, after maintenance came to “fix it” multiple times. My apartment had a leak at the balcony door, to fix it they put a wooden board nailed into the floor. They told us they would come by later with the proper flooring and they never did. When maintenance changed, the new manager went to every apartment and did inspections. When she came to ours, she looked at the floor and said “wow that’s what they did?” And then we STILL never got the floor fixed. The shuttles that they provide are down all the time. Back when they had 1 shuttle, that barely ever worked, they told us they were going to fix the old one and get a new one so that we would have 2. Sounds great. No, they got the second bus and then never fixed the old one so we really had one bus to use. The washer broke. Maintenance came, told us they had to get a new part and it should take about a week to come in. Two weeks go by, no update on the washer part. Then three weeks, then four weeks. Then they finally got a new washer, not a new part but a whole new washer. Okay great ! The new washer also didn’t work. More maintenance calls, finally after about 5 weeks our washer worked. Keep in mind, no communication from maintenance the whole time. No update on if the new part was coming soon, not even letting us know that we would be getting a new washer instead. The grills at the pool that they love to post about, never have propane and one was just completely broken. When students start moving in, there’s food, beer cans and more left in all the grassy areas for days. As someone with a dog who had to walk through those grassy areas, it was especially annoying and dangerous as sometimes there was broken glass as well. Overall, my stay at Haven At M was met with constant security issues, lack of maintenance and poor upkeep.

I wanted to leave a review about an amazing tour guide(Leasing Professional) KEVIN ! I was there a couple do days ago looking at the Haven with friends, he greeted us with a smile on his face, and exciting energy. Not to mention, he’s a great conversationalist! I’m glad to know my friend will have that type of environment!

Haven at M: 0/10 Move-in day was a nightmare. The first room I was assigned didn’t even have a mattress when I arrived in August 2024. I requested to move to another vacant room, which turned out to be filthy—there were pee stains, cigarette papers, and existing holes in the walls. The kitchen was also in terrible condition upon arrival, with mold in the dishwasher and roaches in multiple areas. My roommates and I reported the roach problem to the office multiple times and were told it would be taken care of. However, roaches remained in the apartment throughout the entire lease—even up to move-out in July 2025. The refrigerator constantly leaked during the first two months, causing puddles that spread throughout the kitchen and living room area. The living area itself was a mess; blinds that had been chewed by previous tenants were not replaced until we submitted a maintenance request right after moving in. Customer service was consistently poor. Management was rude and dismissive when we had questions or concerns about repairs or charges. We were unfairly charged for damage that was clearly present before move-in, and despite providing proof, the company claimed they had “evidence” and refused to address our dispute. In short: Do not live at Haven at M. The staff is rude, the living conditions are unacceptable, and the overall environment is not safe. If you have other housing options, take them.

The cinco de mayo event was AMAZING! The person that stood out to me the most was Kevin. He was making sure everyone was enjoying the event and being engaging with everyone so they didn’t feel left out. AND WE GOT FREE MONSTERS!!!!! HOW COOL IS THAT!? I would definitely move here.