Arbors of Sam Houston, huntsville-tx

Maintenance is a bit slow, but slowly working towards. The apartment smells like weed consistently to which me and my roomate don’t smoke at all. Managment is unclear on when things will happen such as parking week, and Gatewise access. I do not think an apartment complex should leave gates open for a whole month of school. Overall, they are very welcoming, very nice, and very helpful, however we submitted a maintenance report and they have not done anything about it.

I've lived here for over two years and the customer service has only gotten worse. If I could give this place a negative amount of stars I would. These apartments are extremely overpriced and are all in terrible condition. Save your time and money and look for some other place to live off campus. Hell, even the student housing was a better experience than living here. The main gate has not worked in at least a year and a half, and covered parking randomly got twice as expensive. Maintenance requests take multiple weeks for any action to be taken, and you are never alerted ahead of time before someone starts banging on your door to be let in. Management randomly decided to switch resident portal providers causing online payments and maintenance requests to be unavailable for ~6 months. My roommate and I were told to renew our lease early because rates were going to be increasing for the fall, only to find out that the "increased rate" was an entire $200/month cheaper for the exact same floor plan. Not only that, but we've had maintenance requests open for 2+ weeks now with no communication about when they will be addressed. Save yourself the headache and go find another apartment complex. Huntsville has plenty of them.

I can't say enough about my experience renting a place for my daughter at the arbors. Joan was our leasing agent. She was not only professional and knowledgeable but also fun and up beat. She was very good at answering all of our questions and she has followed thru on everything she said she would do. She is definitely a star player in the front office staff. So thankful she was the one who helped us!

This is my second time leaving a review! Do not live here! I have been without AC the entirety of July. It is extremely hot outside. They brought me in a little temporary unit that provides no AC. It is still 80° in my apartment. I called today to see what was the issue and why they haven’t fixed it and they said they are dealing with a property wide issue at the moment and so mines not as important and it cannot make any promises. I promise I’ll please do not live here. It is absolutely horrible. Worst experience ever. If you look in the reviews one star I’m also have one under Madi peach and that explains further on my experience. This is just my move out experience thus far. I’ve been moving out with absolutely no AC sweating and they said they’ll get to me as soon as possible even though I have to be out by July 15.

Placed in a shut down unit with no AC or internet, we called many times and went to the front desk to tell them our problems. we were told maintenance would come, we waited 4 hours and maintenance never came although this is an emergency and we called emergency maintenance yet again only to be told that we had to move out immediately as we were placed in a shut down unit after living there for 2 days. We moved out at 11pm, finishing at 3am and sleeping in an apartment with no furniture, even though we had signed for a furnished apartment. We slept on the floor on mattresses and two days later we were woken up at 8am to a knock on the door for resurfacing of our bathtubs, we had not received any warning or notice, we had to leave our apartment for 24 hours and were forced to drive home. Maintenance and management do not communicate, management had no clue they were moving us into a shutdown unit because they never walked through the apartment, which is also required of every unit. We’ve also lived here for a month now and my roommate still has no AC.