Global Houston, houston-tx

As others have mentioned, the move-in delays, delays in the provision of appliances, and lack of communication from management are immense problems. The appliances and layout of the apartments are quite nice, but completely outweighed by the abhorrent management. Mail keys were not provided until 3 months after the allotted move in date. I had to learn my parking space from another resident because I never received the email telling me where my space was. I had a leak in my bathroom above my washer and drier that was impossible to miss due to the loud metallic ringing that resulted from the impact of the water on the top of the appliance. However, despite this, I had to submit two maintenance requests on the topic, as the first one was marked incomplete. I was told by the maintenance worker that when he looked the first time he "could not find" the leak, despite my leaving very clear handwritten instructions on where to find it on a note on my dryer, and describing it in similar detail in my maintenance request. Over a month later, and my apartment was not experiencing a significant decrease in water damage. It was clear that there was a new leak in the system. I submitted a maintenance request on that, and they tried a fix that, after a little under a week of observation, clearly did not alleviate the problem. So I submitted a new one, and the went to work directly above my shower, where water had begun to seep through the ceiling and leak into the shower. They cut open the ceiling, exposing the pipes and beams, and located a leaking pipe. I was told by them that they could not finish that evening - it was about 6:40 at this point - and so we arranged to have them come back the following day at 10 am. I said I could spend all day on campus to give them space to work (the units are quite small). I received an email at 2:00 in the afternoon stating the maintenance request had been marked complete, yet when I arrived home 2 hours later, I found my apartment in the exact state they left it in the previous evening. A giant hole in the ceiling, a pipe leaking directly into my shower, exposed beams, and chunks of plastic and drywall covering the shower floor. And this was a "completed" maintenance request. I have had it with this property, and the second I have time after this semester ends and I am no longer preoccupied with schoolwork, I intend to pursue legal action for failure to respond to critical maintenance issues in a timely fashion. The first leak took almost 2 full weeks for them to acknowledge and when all is said and done I will have been dealing with the same leak issue for nearly two months.

Super friendly staff! Kabrian Yancy is awesome and always makes things easy and stress-free. Love living here.

Mr. Auther is truly an exceptional maintenance attendant. He consistently goes above and beyond for the residents, ensuring that every maintenance request is handled with speed, care, and professionalism. Not only does he complete tasks in a timely manner, but he also takes the extra step to follow up with residents and make sure everything is working perfectly. His dedication to his work and his genuine concern for the comfort and satisfaction of residents does not go unnoticed. We are incredibly lucky to have someone as reliable, efficient, and courteous as Mr. Auther on the team!

My experience with Global Houston has been a complete disaster. The constant move-in delays, No elevators (Which is not probably going to be here till October), No Washer and Dryer (as shown in the second picture), No gift cards provided as promised (I haven’t received my 2nd gift card yet) and lack of communication have been infuriating. But what's even worse is the security situation. My car's window was shattered in their assigned parking lot, and another car was stolen. This is inexcusable, and their response has been inadequate. I can't emphasize enough how disappointing and frustrating this has been. I will update this review if I hear any updates from the Global Houston Management.

The management staff and community is the best! Kabrian was extremely helpful during the tour.