Campus Vue Apartments, houston-tx

I lived at this apartment complex for 2 years, and there was always a problem. These are some of the problems I've had to deal with. The stairways constantly smelled like urine and were never cleaned properly. The door handles leading from the outside into the building were broken for months at a time, meaning anyone could just walk right in. The garage gate was broken almost every week or just didn’t work at all. On top of that, the elevator was broken nearly every week, leaving residents stuck taking the stairs even when carrying groceries or furniture. The pool was almost always dirty, and the parking garage was disgusting trash everywhere and just overall poor maintenance. There were multiple incidents of cars being broken into and even people’s tires being stolen, and management did absolutely nothing about it. I really tried to overlook these problems and make the best of it, but after a while, it was just too much to deal with. When it came to dealing with the office, if you had a simple issue, they'll help you. But as soon as your problem was even slightly complicated, they’d get an attitude and refuse to be helpful. After I moved out in July, I got a bill for damages. The email said I could appeal it, but they listed the wrong email to send the appeal too. For the past 3 months, I’ve been trying to contact them both in person and through email and all they’ve done is give me the runaround, sending me to different email addresses and avoiding responsibility. When I went to the office the last time to speak with someone in person, I was met with an attitude. I asked for the corporate number, and the woman at the desk said she didn’t know it and that I’d “have to look it up,” and she said it with an attitude, too. After reading other reviews, I can confirm that what people are saying is true. I’ve experienced most of it myself. Save yourself the stress and do not stay here.

The new management team at Campus Vue has upped their game. They have put in the effort to foster a better living experience for us. Our safety and comfortability is prioritized It’s been great and seamless since their start here.

Keyara and Toni gave us a tour and we’re so welcoming and very knowledgeable about the apartment and able to answer all our questions clearly. The apartment is great for the price and the staged room was very nice. Would definitely come tour here especially with its closeness and location to local universities!

The new management is a lot nicer and more attentive than the old management. The property manager is kind and cares about the residents experience, even going so far as to tour my apartment and put in maintenance requests for everything that has been ignored. The office workers are young and don’t often have all the answers, but they are helpful and point residents to the managers who can offer further assistance. Excited to see the changes the property will undergo.

I am deeply concerned about the conditions my daughter encountered upon moving into her apartment. The cleaning crew did a subpar job, leaving the apartment in an unsanitary state, and the electrical system was not functional on move-in day. Additionally, there is a persistent leak in the hallway that has created a puddle, which has only grown over the past five days. Since August 16, I have been calling the office repeatedly, and not once has anyone answered the phone. I even stood outside the office door and called, only to hear the phones ringing inside with no one picking up. This level of unresponsiveness is unacceptable. When I brought these issues to the office's attention in person, I was met with an unprofessional response. A young staff member dismissively remarked that the situation would be handled, and then prevented others from properly addressing the problem, suggesting that it was merely a matter of mopping. However, this is clearly more than just a simple cleanup issue. This situation is unacceptable, and they need to staff the office with professional, responsive people. I am now considering seeking legal advice to explore options for terminating the lease and finding a resolution. .