Altitude Apartments, houston-tx

They should really be embarrassed as a property manager the place is very nasty. I attempted to move my son in which I signed his lease way in July and the move in day was Aug 15 when we got there to move him in when I say the apartment was nastyyyyy when opening the door we had to push trash bags out the way old food in refrigerator roaches on the walls, spoiled clothes in the washer but yet they demanded a deposit then my son didn’t have the correct key so he had to wait till the next day to get it and I had to make a fuss about someone coming out to clean because I was not about to move his stuff in a roach infested apt so my son and his room mate bless them attempted to clear the trash because they was so excited it was they first year but it’s way worse then the pictures ima submit

Ms. Kaneice provided an absolutely amazing experience from start to finish! Her customer service skills were exceptional, she was professional, knowledgeable, patient, and always willing to answer any questions I had throughout the process. She made everything feel smooth, stress-free, and welcoming, and I truly felt supported every step of the way. Her positive attitude, attention to detail, and genuine dedication to helping others made a lasting impression. Thanks to her assistance, I feel excited and confident about this next chapter, and I cannot wait to enjoy this new place that I now get to call home. Thank you, Ms.Kaneice, for going above and beyond and making this experience such a positive one, I highly recommend working with her!

Absolutely wonderful experience! I took a tour earlier today with a lovely woman named Kaniece. She showed me around the mail area, study rooms, fitness rooms, and social club room which were all well-spaced out and calm. The complex is very beautiful and she answered all of my questions during the tour! The unit she showed me was a 2-bedroom and It was very clean and neat. The complimentary coffee and snacks were a nice touch! She let me look around the unit and look through the balcony, bedroom, and kitchen cabinets and drawers. The unit was amazing and clean. Very wonderful experience.

Do not listen to reviews from people who didn’t live here and only toured. This is a terrible place to live. I lived here for 2 years while going to school at tsu. It’s dirty because other residents don’t take care of it. The maintenance takes forever to fix something. They’re super overpriced for no reason. The leasing office has gotten better since i’ve been here but overall 1/10 would not recommend. Cars get broken into often, tires get stolen, parties are loud especially in the summer. It was good for the time being bc it’s close to the school but very ghetto place to live. Updated Edit:Overtime, things have gotten better here. The leasing office has been more helpful forsure and the maintenance SOMETIMES works fast especially approaching move out date. My review was a general overview of the 2 years i’ve been here not just the last 2 months of good service.

I cannot recommend Altitude based on my experience living here for one year. I was initially excited to move in after touring the property, but unfortunately, the unit and building I actually lived in did not meet the expectations set by the tour. Cleanliness was a consistent issue. Trash was frequently left outside apartment doors, causing the hallways to smell. I encountered dog waste in the hallways and regularly saw dog feces left throughout the outdoor areas. I also frequently saw roaches in the hallways and on the walls. Elevator reliability was another ongoing problem. It seemed like as soon as one elevator was repaired, another would become inoperable. The most frustrating instance occurred during the final two weeks before move-out when the Building 2 elevator stopped working. Four days into the outage, I called the office asking when it would be repaired and what assistance would be available to residents moving out. I was told there was no known repair date and, when I asked what I was supposed to do, was told, “Well, you are going to have to lift your stuff down the stairs.” Management eventually arranged moving assistance on the morning of the final move-out day, but by then residents had already spent days carrying heavy belongings down multiple flights of stairs and risking injury. Building 2 also has no covered path from the parking areas to the building, so when it rains, residents have to walk through the rain to reach the entrance. During heavy rainfall, there could also be a substantial amount of standing water to walk through. The overall atmosphere was another concern. I frequently smelled marijuana from residents smoking on balconies and in the parking garage. I also personally witnessed multiple disputes and altercations where police were called. On my very first day moving in, the pool was closed because of a shooting and ongoing investigation. Unfortunately, that foreshadowed some of the safety concerns I experienced throughout the following year. Communication and administrative processes were frustrating as well. After transferring units, I requested a mailbox key multiple times and never received one. Maintenance could sometimes take weeks because the team appeared overwhelmed, although I will give them credit for always being pleasant and seeming to genuinely do their best. Office staff were generally pleasant during my interactions as well, but pleasant interactions did not make up for inefficient processes and unresolved issues. I also personally knew two residents who told me they paid approximately $200 to obtain emotional support animal documentation from a provider so they could avoid normal pet-related fees. Based on what they shared with me, these were ordinary pets rather than animals they obtained for a disability-related need. I cannot say how widespread this was or whether management knew about these situations, but I found it concerning because misuse of these accommodations can negatively affect residents with legitimate disability-related needs. Most importantly, these are not issues I kept to myself for a year and decided to complain about after leaving. Throughout my residency, I completed surveys, provided suggestions and feedback, and communicated with management about issues at the property. Yet many of the same problems continued. After a year of providing feedback and seeing the same issues persist, I was left with little confidence that meaningful changes would actually be made. The proximity to downtown Houston is convenient, especially for students or those who work nearby. However, that convenience was not enough for me to overlook the cleanliness, recurring elevator problems, inefficient processes, communication issues, and safety concerns. I ultimately moved to another complex about 10 minutes away and have not experienced these same issues over the past few months. Based on my year living at Altitude, I cannot recommend this property. For me, the location was not worth compromising my comfort, health, or sense of safety.