The Hills Southview Apartments, harrisonburg-va

Cautionary warning: I moved into my unit in January of this year and was charged in March for damages that occurred months before my arrival. The blinds in the living room area were broken and although it was reported by the other roommates in the unit, I was charged for it anyway. Mind you, my roommates did not have to pay. As minuscule as the charge was, the best course of action is to use common sense and realize that it is impossible for one to be responsible for damage that existed before a new tenant’s arrival. Right? Instead, I was told by Heidi Meyers, the assistant general manager in the rental office that because it wasn’t reported by me on the move-in inspection form that they were not able to give me a refund. One of my roommates didn’t get charged and didn’t fill out a move-in inspection form either when they moved in before the fall semester. Also worth noting that they claim to make quarterly inspections of the units so they would have had at least two opportunities before my moving in to have fixed the issue. While paying for my rent, I realized that the bill included the charge with my rent and did not give me the option of paying my rent without the additional charge. I called the rental office and was told to pay anyway to avoid late fees and that they could reverse the charge later. Instead, they refuse to reverse it. And when I emailed Lisa Laur and Stephanie Bell about the situation, the other managers, I was ignored. Long story short, as a tenant here you are financially liable for this office’s incompetence and when you attempt to address it, you will be promptly ignored.

It’s been over 3 months to fix the ac unit at the apartment. The inside of the unit is completely covered in dust. A temporary portable unit has been in place for the main living area but the bedrooms are unbearable. If you rent here - hire a professional to look at the ac!!

I had a great experience working with Cole while searching for my apartment. He was knowledgeable, professional, and took the time to understand exactly what I was looking for. Throughout the process, he was responsive, patient, and always willing to answer my questions. Cole made what could have been a stressful experience much easier by providing helpful guidance and ensuring I found an apartment that fit my needs. I truly appreciate his dedication and excellent customer service, and I would highly recommend him to anyone looking for a new place to live.

We couldn’t be happier with our experience here! From day one, the staff went above and beyond to make the leasing process easy, smooth, and stress-free. Every question we had was answered quickly, and everyone was always professional, friendly, and genuinely helpful. Throughout the year, the maintenance team was outstanding—responsive, dependable, and always handled requests promptly. It’s been such a comfort knowing our student was living in a safe, clean, and well-cared-for community. The location is also a huge plus—conveniently close to James Madison University, shopping, restaurants, and everything students need on a daily basis. Our experience this past year has been truly exceptional, and renewing was an easy decision. We would absolutely recommend this community to any student or family looking for housing in Harrisonburg. The team here has been incredible from start to finish!

If I could leave negative stars I would. We are one month into my daughter's lease and she's dealt with malfunctioning appliances, leaking door to the outside, mold in the apartment, a rotten underfloor and now an j gestation of drain flies. In the month she's lived there, she consistently reported issues for maintenance, repair and remediation through the designated app. The results are the bare minimum (a pipe moved to stop leaking but rotten underfloor still there, mold still present, pest control came but no treatment for the flies). We're ready to contact an attorney. Parents and future tenants beware. It appears there are some updated apartments and some that are the dregs (like we have). You won't know what you get until you move in and then you're stuck. I highly recommend elsewhere.