Copper Beech Harrisonburg Apartments, harrisonburg-va

I’ve had no issues with living here prior to this year, but since the start of the new lease our internet has been completely unreliable. We’ve reached out to the internet provider multiple times over months and have gotten no assistance. If you want reliable internet that connects to your laptop or tv - don’t live here.

On the outside this place seems great, but logistics it’s a nightmare. On top of the extreme lack of communication, they have both been very inconsistent. Multiple times they have not told me big things they are going to do like getting rid of my stairs so I didn’t have a way to enter my apartment, only after contacting them multiple times was I able to get an answer for what I was supposed to do. They had ed a ramp in the back but my keys didn’t unlock our back door. Our mailbox has been broken and they have not fixed it, as well as a few appliances they have claimed to fix. Recently they have separated utility bills from rent bills and are expected to pay two fees on top of that rather than one. In move out I was charged with damages that were damaged before I moved in. They said that there was no documentation when I moved in so there was no way to prove I didn’t do those damages. They said that on move in there was a google form about damages to report and that would be my only way to list what was damaged when I moved in but I never received such form to fill out. There are cheaper and nicer places all around, take the other options.

The new management, Scion group, is absolutely awful! They take days to respond if it doesn't directly benefit them and they raised rent an insane amount for current residents. They are also taking away the amenities of the residents and not notify them of these changes. The actual Copper Beech Harrisonburg team are all very sweet and try to help the best they can but Scion group is making everyones living situation awful!

Amazing environment and plenty of amenities. The study lounge is very quiet and a great place to do school work. They have fun events all the time in the club house. Grocery Bingo is a must, very fun and a great selection of groceries every time. The pool is a very beautiful area, a great place to relax with your friends. The gym has all the equipment that you’d need for a good workout. The tanning bed and hydro massage bed are also really nice. The staff is wonderful and help with any questions you have. From the Leasing Office to the Maintenance guys, they all are wonderful people that are eager to help.

Maintenance people take multiple days- week to respond to requests, the AI chatbot is virtually useless, put me in a unit with someone who smokes when i am sensitive to smoke, mold in vents, maintenance people are lazy and threw my hvac filter off our porch only to be hit with a lawn mower and rained on, promised an “upgrade” that never happened. horrible place.