West Quad Greensboro, greensboro-nc

I had plans to move to West Quad and was in constant communication with Ms. Ciara throughout the process. She was absolutely wonderful. She was always helpful, kind, and communicated with me about everything I needed. Anytime I had questions she made sure they were answered and she responded pretty quickly, usually that same evening or by the next morning. Before Ms. Ciara went on vacation, she let me know she would be out and told me to continue sending any emails or questions to the West Quad email so that someone from the team could still assist me while she was gone. Unfortunately, once she was out, the communication was completely different. I emailed on Wednesday and didn’t get a response until Friday afternoon. When I finally did get a response, none of the questions I asked were actually answered. I emailed again and waited another two days and still didn’t get the answers or communication I needed. At that point I decided I wasn’t moving to West Quad anymore because if it was already this hard to get answers before I even moved in, I didn’t feel comfortable signing a lease and living there. I will say Anthony at the front desk was nice anytime I spoke with him and tried to help where he could, and Ms. Ciara was amazing throughout the entire process. I really appreciated her because she actually communicated and made me feel like somebody was paying attention to what I needed. But outside of my experience with Ms. Ciara and Anthony, the communication from management was disappointing. When someone is trying to decide where they’re going to live, especially a student, communication matters. If Ms. Ciara isn’t available, somebody else should be able to answer questions and communicate with people instead of leaving them waiting for days.

I had no major issues with West Quad while living there, but unfortunately, my move out experience completely changed my opinion. I was charged $187 for damages and cleaning. I understand the charges related to the living room since it was a shared space. However, I dispute the personal bedroom charges. When I requested documentation, West Quad sent photos of both my bedroom and my roommate’s separate bedroom. The photo of my room showed no visible damage or cleaning needed, yet I am still being charged. I have contacted West Quad multiple times about this issue and have received no response, which is especially disappointing because they were always quick to respond before. I’m unsure if this is a management or staffing issue, but the lack of communication has been extremely frustrating.

Do not move here. They will try to charge you for trash and mess left behind by previous tenants when you move out. They have no problem moving you into a dirty unit with paint discoloration and existing damage, only to turn around and try to stick you with the bill for it when you leave. On top of trying to take your money for things that were already there when you moved in, they do absolutely nothing to help when there’s a bug problem. Moving people into filthy conditions with ant and roach outbreaks and expecting them to pay for management's own lack of turnover cleaning is ridiculous. I would rate this place negative a million stars if I could. Save yourself the stress and money look somewhere else.

West Quad is an awesome place to reside. Kendrick and his team were hands on and very attentive to get us moved in. They are always prompt with service and they do it with class. The professionalism with a smile approach was amazing and helped to ease the burden of moving in. I would highly recommend them.

Didn’t even make it past the application. Such terrible communication, and I feel like I have to jump through hoops to cancel my application. This is the most ridiculous process I’ve ever experienced, and I’m glad I never fully moved in. Their phone number and emails are almost always unresponsive, and their messages are slow to respond as well. If I could report this place I would.