The Reserve at Greensboro, greensboro-nc

If you’re looking for an apartment here, definitely ask for Kevin. He gave the best customer service I have ever experienced from a leasing agent. From the second I walked in, he went above and beyond to make me feel welcome. The tour was fantastic, and he knew answers to every single question I had. His response times to my emails were incredibly fast, almost like he was waiting around just to answer my questions. He listened to exactly what I wanted and found the absolute perfect unit for me.

I’m not even gonna lie, this apartment really surprised me in a really good way. Kevin & Lyric in the front office are easily the best leasing agents I’ve dealt with. Super cool, professional, and actually helpful they really made the whole application process way easier than I expected and they stayed patient the whole time. You can tell they actually care.the property itself is nice too. I know people got their opinions, but from my experience, the front office staff is wonderful!

I wish I could give 0 stars. This is the worst management team. Do not sign a lease here. I repeat…DO NOT SIGN A LEASE here. They will not let you see your space until you pay them money. My son signed a lease online and they kept moving his future apartment from one floor to another. They kept switching him from 2 bedroom and 3 bedroom layouts and with different roommates. Once we actually viewed the apartment, it was complete garbage. It was so bad, that he never moved in. We immediately tried to cancel the lease in person. They would not let us. We tried emailing someone from management (Raven) to cancel the lease, but she would not let us cancel. They have no empathy!! So even though my son never moved in, they are continuously harassing us with emails for over 9k in back lease payments. Don’t sign their lease until you see your actual space!

I’ve lived at this apartment complex for two consecutive years in the same unit, and overall my experience has been good. I want to thank Lyric and Kevin in the front office, they are always helpful, responsive, and kind whenever I need assistance. Maintenance has also been fairly reliable. 8 times out of 10 my maintenance requests were handled in a timely manner. However, I did experience AC issues at the beginning of both lease terms during very hot weather. It took about a week and a half to two weeks each time to fully resolve (buying new equipment, etc.). Although the complex did provide temporary in-unit AC units while repairs were being made, it made the electric bill go up very fast so we unplugged it and just endured the scorching heat till it was fixed. My biggest complaint is the overnight visitor parking pricing. Paying around $35–$40 for overnight guest parking is ridiculous and Gotcha Towing will getchya. As someone who uses the gym often, I do wish there was more equipment and space. However, the lowered renewal rate helped keep the apartment affordable for me as someone paying rent on my own, which is one of the main reasons I stayed for a second year.

Lyric and Kevin are quite helpful. Helping everyone with a cheerful smile and curating a peaceful energy for all tenants. Being at the Reserve is like being in a family that cares deeply about your experience. I couldn’t be happier with my experience here