Cottages at Greensboro Apartments, greensboro-nc

Update: The front office has since relocated my daughter to another unit that "came available that day". We are thankful to the front office for that and have upgraded our rating. However, I asked a relative to do the walk through of the new unit with my daughter to make sure that it was okay and she was not allowed. Only my daughter could do the walkthrough. Additionally, the results of the "investigation" have not been shared with us and no accommodations have been made for her roommate, who shared with us that they came in and "cleaned the mold". I want to be clear that the presence of mold is a serious health risk irrespective of a maintenance request, it appeared (to us) that this issue was pre-existing. Mold permeates the environment and cannot simply be cleaned. Please know that this is not personal but this is OUR experience and it is important that people know what they are (potentially) signing up for. My father and I visited the leasing office after discovering what appeared to be black and green mold throughout the apartment. Upon entering the unit, I immediately noticed a strong mildew odor and began experiencing an allergic reaction. As we investigated further, we observed what appeared to be mold growth inside the kitchen cabinets, around air vents, and in other areas of the apartment. During our inspection of the vent in my daughter's bedroom, we also noted that the vent appeared to have been recently painted, raising additional concerns about whether previous issues may have been cosmetically concealed rather than properly addressed. We also note that the base under the kitchen sink was replaced as it was sunken in seemingly due to water damage. We met with you in the leasing office to report these concerns and informed you that we had photographs documenting the conditions inside the unit. During our conversation, you advised that my daughter would need to submit a maintenance request. When we expressed concern regarding the severity of the situation, you stated that you were "not trying to be funny" but questioned why the issue had not been reported previously. We then asked how soon the matter would be investigated, to which you explained that maintenance personnel were not on the property that day and that, once maintenance returned, they would determine whether the issue warranted further pursuit. You further stated that the property could not confirm whether the substance was mold and would not speculate. Additionally, you informed us that there were no other female units currently available. What was most concerning during this interaction was the apparent lack of urgency regarding the potential health and safety risks to the residents in said unit. At no point were alternative accommodations discussed, nor was there any indication that immediate steps would be taken to assess whether the apartment posed a health hazard. Given the visible growth, persistent mildew odor, and the physical symptoms I experienced upon entering the unit, these concerns should not be treated as routine maintenance matters. As a result of these conditions, my daughter no longer feels safe residing in the apartment. Immediately following our visit, she packed essential belongings and relocated to stay with a relative until the situation can be properly investigated and resolved. It is unreasonable to expect residents to occupy a unit where there are credible concerns regarding mold exposure and indoor air quality. I have attached only a few of the photos. We will update this review as this matter is addressed.

My daughter moved in and within the first week she had a roach issue and the management has yet to resolve it. We made it clear to them that she had an allergy to roaches (to the point she carries an EpiPen) and they have dismissed us every time we try to resolve the issue, on top of that when we inquired about getting her moved they still insisted we pay a transfer fee, even though it is a health concern for her to be staying there. Even on the day she moved in, her apartment was disgusting and she had to deep clean the entire space for hours, vents were covered in dust walls and doors were brown from the amount of dirt, etc. Also included the picture of the broken dresser she was given upon arrival.

The representatives were exceptional, they responded to emails promptly and returned calls right away. The entire application process was smooth, efficient, and hassle-free.

If I could get away with leaving zero Stars I would..... I loved there for three and a half years and never had a problem with the rent until I got sick... They refused to work with me in order to catch up that one month... So the arrearage continued to grow... It took the three years to replace the which was in bad shape that it was not secure... They were supposed to replace the refrigerator two years ago... I've lost a lot of groceries and food because the fridge did not work right... The actual floor boards was bowing up throughout the entire apartment... There was a groundhog living up under it.... Over the last year I had been getting stalked... Things would disappear... Items destroyed... Such as a pan so bent it of shape...a knife with the handle pretty much melted off... I've found papers that had been set on fire things spilled covering the walls... My microwave was stolen and replaced with a piece of junk...a walker and a wagon stolen... They management was well aware of this and did nothing... When I moved I did leave a mess because I left in a hurry leaving behind important papers, ID, and my computer... The reason for my leaving as I did because as I was packing I found a bullet in room. . It was unspent...I don't own a gun and neither did the one person that would really come spend time with me and it was not there the day before... The only ones that had access was maintenance and management... At one point I found out that something was glued in place so that my windows wouldn't close all the way so that I could not lock them... All of this I made management aware of... They did nothing... The only thing wrong when I left was that it was a mess... Nothing was damaged... However, a week after I left they reported numerous damages but did not state what they were...I was unable to lock the door when I left as I have them the keys the night before... So that means anyone had access to that apartment for a week...I left in a hurry because I was scared once I found that bullet... There was a recliner that had some scratches but it was mine to began with... Piece of junk microwave did not come with the apartment and was what they put in the place of my new microwave...I would not recommend living here if you value your safety...I am now in hiding because of whoever was stalking me... Anything I owed them was discharged in bankruptcy but they continue to send me threatening emails when they legally can't attempt to collect... So now I have to file charges with the bankruptcy court... Also I had renters insurance to cover and alleged damages of which I left none... Other than the mess...

They refuse to allow me to see the actual unit that will be rented to me. This is the first time I’ve been to an apartment complex that says “you can only see it after you’ve paid”… I did have a somewhat bad experience with another complex but that one did move me to another clean unit that costed more than the original one when I found out the org one had roaches and simply not clean enough. Looking at the other reviews here, I don’t think I would be treated fairly here so I decided not to put in an application. In the end sharing a somewhat upscale 2bd apartment with my friend costed about the same as this