Carelton Courtyard, galveston-tx

So I went to UTMB and needed a place to stay for a few months. I got added to a lease for someone who needed a roommate, but DO NOT RENT HERE. There are a lot of mice and roaches. Mind you I was on the 3rd floor. I caught countless mice myself, because I had pest control out there so often! They only came on Wednesdays. One mouse ran across my feet while I was sitting at my desk 🤢 The roach infestation was so bad, as soon as I turned off the lights they would come out. I also had 2 roaches (on different occasions) crawl out of my backpack at school. So embarrassing. 😭 There is no covering on the stairs, so when it rains you get wet! People smoke cigarettes and weed in-unit, so it reeks. I had a rough time sleeping because of the smell. I put a maintenance request to look into the ac unit because when it was blowing air it smelt like smog, but nothing changed. Laundry room is in terrible condition, there’s 4 washers and 2 stayed broken and they all smelt like mildew. And the dryers did not work. I should’ve taken a picture but someone taped some messages across the dryers for the establishment! They really need to do better at Carlton. I used to hang my clothes around my apartment to dry. I hope whoever gets my apartment does not suffer the following fate, because this was truly the cherry on top! The AC broke (it would run hot & then run cool, but we couldn’t tell what was happening - I thought my roommate was messing with the AC, I couldn’t sleep comfortably) we finally realized and got maintenance to come repair. But we ended up being way overcharged for electricity from March - August. I tried to discuss my grievances of my very large electricity bills with management. They said it was my responsibility, despite ridiculous usage readings of 5000 kWh & averaging $400 monthly charges. I discussed with my electricity provider (green mountain energy) and they told me to contact centerpoint, but centerpoint said they can’t do anything because it’s correct. After being further charged almost 2k in electricity for the month of August (when I moved out), I went back to management here and asked to be provided with records of the ac maintenance repairs on the ac at the time I was there and they denied. It was a week after I moved out, but new management is rude and not understanding. It seems like they do not care about their tenants. I have no choice but to speak to the state about this matter. This has been a HORRIBLE short stay (Jan-August)!! DO NOT RENT HERE! I repeat!!

Love my apt beautiful spacious bedrooms and living room and the dining area. Ms samantha is wonderful very polite and kind. She explained everything about our apt. And Mr tim also was a big help. And the neighbors are friendly also. The maintenance team are excellent if we need something fix they come in mins time and fix the problem. I would highly recommend these apts to family and friends.

i helped some relatives get their unit and I would say I was happy with the service. Monica who toured us around the place was patient with all the questions. Stephanie & Kristi for helping over the phone and Katherine for helping them with the move in.

I’ve been living with an hole in my cealing for over a week and they still did not fix that lol never ever get a lease here, i can’t wait my lease off…

In my 3 years of living here I have enjoyed it tremendously. Management is good, they always listen to complaints and follow through with them. I love Eron, Paul, and Samantha, a great team at the property. Outstanding team, it's been a pleasure living here. If they keep their rent affordable i will continue to stay.