The Retreat at Gainesville, gainesville-fl

I'm writing this review to let people know that Mr. Reed the new manager at Highbranch is trying to rectify some issues that have occurred with past residence and I appreciate his efforts. After explaining everything to him and my daughter talking to him and presenting evidence, im glad he was able to take care of the issue and resolve it. I hope he and the new management company continues to do right by their customers. It's highly appreciated.

My son lived there for a year and loved it. When he moved out, we recieved what I considered to be excessive move-out charges. The new manager, Hunter, reviewed my dispute and canceled all the charges. That was a much more generous outcome than I expected.

The house and the amenities are great but there have been several problems. Such as our ac on our second and third floor is broken so the second floor gets very cold when third floor really doesn’t. Our microwave and sink both have problems and because there have been so many issues response time is pretty slow.

I’m not really sure where to start because we have been having unresolved issues ever since we moved in last year, but recently our experience has gone exponentially downhill. There is a good chance this review could receive an AI generated response saying that they will get in contact with us to resolve our issues, but at this point I highly doubt they would follow through, considering the fact that our household has reached out via email, calling, and walking in multiple times and we still feel that we’ve essentially been ghosted because of the lack of communication and competence here. To preface, last year we had multiple problems with appliances (detached/smoking stovetops, broken fridge handle, etc) that never got fixed, even after multiple maintenance requests (the maintenance team is it’s own separate issue which I will address), a leaking AC downstairs, which resulted in a big mold problem TWICE because it didn’t get fixed properly the first time (also resulted in destruction of personal property), a broken AC upstairs in the middle of summer that didn’t get fixed for a week (we also didn’t get portable ACs in our rooms in the meantime until we followed up on it after a few days), and outside lights that have never worked (still don’t). Going into the new school year, there was a change in management but no changes in overall quality. We have had issues with appliances again, a broken washer and dryer, and even a small fire at an outside electrical outlet during exterior power washing, leading to a week long power outage in our house. This has produced our biggest headache at our time at Retreat/Highbranch because all of these issues either took extensive outreach on our part or just haven’t been fixed at all. I’m literally typing part of this from a neighbor’s house because we’ve been forced to do our laundry here for the past 2 weeks. This month alone, we’ve had to call the fire department because of the smell of electrical fire, send multiple emails to management (including regional), and call/walk in to the office to be heard at all. The worst part is that it all seems to be in vain because we haven’t heard back from anyone in almost a week. Every time we call, we either get a false promise for a call back or no solid response at all. For how much we pay to live in a house that hasn’t even provided basic amenities, it seems ridiculous the lack of respect we’ve been given, not even the decency of a recent update on where we are on their “list” of people that need new appliances. We’re fully convinced the only reason we even got our power back is because of the amount of times we called and walked in, which shouldn’t be necessary in the first place. Considering that new management took over during the summer, they’ve had months to get themselves together for this year’s residents, but they haven’t. Because of that, we don’t feel comfortable or even safe to live here anymore. Our families have reached out to the Highbranch team multiple times to try to come to a resolution, but we’ve just been left feeling cheated and ignored. With still no update about our maintenance issues and compensation disputes, I am left leaving my first ever google review just to give this place 1 star because I’m not sure how much else we can do. Above all, do not rent here unless you are willing to put up with their lack of communication and poor maintenance.

If you are a parent reading this review, I want you to pay very close attention to what I say. This place is an absolute nightmare to deal with and, if you are looking for a complex that will give you peace of mind that your child is safe and taken care of in their housing, this is not the place for you. Not only does this complex ask you to sign your paperwork and get your keys before you even go to your unit to inspect it for problems, you can rest assured that the problems you do find will not be dealt with in anything resembling a reasonable timeframe. Over the course of the last year I have called the office no less than two dozen times, only to be treated unprofessionally by its employees who are unresponsive every time we have an issue. I have thought very seriously about consulting with an attorney and putting together a class-action lawsuit because you will not meet anyone who is satisfied with their living situation at Yugo Highbranch. Please pay attention to this review because I can guarantee you that you Will remember it every time you have a problem if you choose to live here.