The Crossing at Sante Fe, gainesville-fl

I can’t say enough great things about The Crossings at Santa Fe. From day one, the entire team has made my experience nothing short of amazing. The staff here truly goes above and beyond to make residents feel comfortable, supported, and genuinely cared for. A huge and heartfelt thank you to Madison, Ramiro Ricaurte, and Brianna (I apologize if I spelled your name wrong!) for your professionalism, patience, and kindness throughout everything. You’ve all been incredibly helpful and have made every step of the process smooth and stress free. It really shows how much you care about the residents and the community you’re building here. I also want to give a big shoutout to the entire maintenance team they are always on point, responsive, and do an excellent job keeping everything running the way it should. It does not go unnoticed. I’ve truly loved my experience here since the very beginning. If it were up to me, everyone on this team would be getting raises and rewards across the board because that’s how much I appreciate the work you all do! Thank you again for everything. Please keep being the amazing, welcoming, and hardworking team that you are. It makes all the difference!

My son started as a resident at this place on Aug, 16th after me being at the office for nearly 2 hours to have them correct the payment issue. Once the payment issue was sorted and payment done I was given the room key. The room had below problems: Filthy Refrigerator Filthy Stove top Filthy washer dryer Filthy Kitchen sink Dirty Patio Broken TV left on the floor No microwave No WiFi ( Wifi was informed as not working for past 4 months from an existing resident who had been there for more than a year) I had put maintenance request for all of the above. The Wifi request was closed with no action. I had been calling them to let them know and it always went to their automated machine.

(UPDATE) THEY DID NOT FIX MY DRYER AT THE END OF THE WEEK!!! Dont respond to a poor review and try to make yourself look better when you cant live up to the expectations that YOU set :( very upset I am very unimpressed with the new management and new staff that they put into place. With several phone calls for various topics the amount of times I have heard "I dont know" or the phone simply isn't answered, is not the way to handle with your tenants. Between my dryer being broken long over a week if not past 2 weeks with no fix. They implemented a 2nd party to handle the utility bills, but are not able to tell us when last months utility bill will be posted. Oh and by the way when it is it might be posted with September and you have to pay 2 bills at once or it might not(They don't know) they gave old leasing info to this 2nd party which I now need corrected. According to Christy "oh I can play that game with them" of who fixes it. It is not a game and based on this new managment I think they are the only ones playing around. PLEASE for your tenants we are begging you to get it together. I wish I could say I love the switch to Caliber living, but I dont. Only you habe the opportunity to change our minds.

Ramiro was outstanding throughout the entire leasing process. He was professional, knowledgeable, and incredibly friendly from start to finish. He took the time to answer all of my questions, explained everything clearly, and made the whole experience smooth and stress-free. His communication was excellent, and he genuinely cared about helping me find the right place. I truly appreciate his patience and dedication. If you’re looking for someone who provides exceptional customer service, I highly recommend working with Ramiro!

I would particularly like to recognize Christy Starr and her team (Hunter, Jordan, Ivy, Roderick) at The Crossing at Santa Fe for their outstanding support during my son's recent move-in. We encountered several issues with the apartment when we arrived, and Christy was extremely helpful, friendly and solution-oriented. She listened to our concerns, immediately started arranging solutions and personally helped us get things moving during what is clearly a very busy move-in period. What impressed me most was her positive attitude and genuine willingness to help my son get settled and feel comfortable in his new home. Her team has also been very helpful and responsive, despite the obvious stressful situation of many Students moving in and having taken over just 3 weeks from previous management. A difficult move-in experience can be stressful, particularly when you are helping your child settle into a new place, and Christy's support made a real difference. Thank you, Christy and team — your efforts are very much appreciated!