Spyglass Apartments, gainesville-fl

I had lived at Spyglass for 3 years. Before RangeWater management took over, I used to recommend it to anyone asking me about where to live in Gainesville. Our time there was fine, but our move out in July 2026 is where the problems began. For context, I had pets in the home. 2 cats and 1 adult dog. After moving out we received a statement saying we owed Spyglass $1,300 in damages/replacements. After reviewing, I agreed to partially pay the amounts they were requesting, but I am disputing the carpet replacement charge. Throughout my entire time living in that unit, I was treating the carpets every week and vacuumed thoroughly. My animals never once defecated or urinated on those carpets. After disputing this charge, they proceeded to tell me it was due to severe “stains associated with pets”. Upon reviewing the photos, there was not a single stain to be seen, but their photos conveniently had a green tint to every single one of them(magically showing up on the wall pictures as well) which made the carpet photos look worse than they were. They also admitted to me in writing they did not attempt professional cleaning before deciding to replace the carpet. IN MY MOVE OUT PHOTOS they are already lifting the carpet. They were planning on replacing the carpet before I even left. And wanted me to pay for it all. After pointing this out, suddenly the reasoning changed to severe pet odor, rather than staining (something conveniently hard to prove) . However in none of the move out inspection notes did it state an odor or stains were detected. It took them 3 weeks to provide me documentation of my pre move out inspection stating there was pet odor and saturation through the carpet prior to my move out. Funny because the woman who inspected my apartment before we moved out, didn’t once lift up any carpet to be able to see any “saturation”. The entire thing was shady from the beginning, but this is where it gets worse. I have in writing from them, the disputed charges will not be forwarded to collections until this matter is disputed. They would take multiple days to respond to me after every email. After receiving my pre move out inspection notes, 3 weeks after this dispute began, and 6 days after requesting said documentation, I asked how can I pay my undisputed charges of $480. No response. I waited, and re sent them an email asking again how can I pay my undisputed charges of $480, as the rental portal no longer allowed me access. I’d also like to note, their emails automatically sent about the move out charges specifically state not to call the office regarding disputes. Hence why communication was strictly through email. After still receiving no response as of today, 10/13, I got a call from a debt collector. They had forwarded my balance. They’re shady, the apartments are poorly maintained and this new management has done nothing but ruin it. I can’t recommend to anyone enough NOT to move here.

I lived at Spyglass Apartments for about three years. Last year, I even transferred from a 3B3B unit to a 2B2B unit because I genuinely liked the friendly community and the warm, helpful staff, and that was one of the main reasons I chose to renew my lease. However, around May 2026, the previous management suddenly shut down and a new management company took over. After the transition, I felt that some aspects of the community were not maintained as well as before, including pest control and the overall living environment. Eventually, I decided to move out. Even so, I was still happy with much of my experience living at Spyglass and had no intention of leaving a negative review. That changed when I received my move-out charges. I was honestly shocked. After move-out, we were charged $1,134.24 for full carpet replacement and $182.95 for painting. Spyglass claimed that pet urine affected “all carpeted areas” and required replacement of 88 square yards of carpet. However, the photos provided to us did not, in my opinion, clearly show damage throughout the entire carpeted area. We repeatedly asked for room-specific evidence showing damage to the carpet backing, padding, or subfloor, but the documentation provided did not adequately support the extent of the charge. The painting charge was also concerning because our move-in inspection had already documented “Ceiling paint defects” and “Wall paint defects.” Management later referred to wall scuffs, but did not clearly explain how the charged condition differed from pre-existing conditions or normal wear and tear. Management also stated that there was a pet odor “throughout the unit,” which does not match the condition in which we left the apartment. We hired professional cleaners, including professional carpet cleaning, before move-out. Because our account showed that we had a pet, I am concerned that this may have influenced the assumption of widespread pet-related damage. What was especially frustrating was the communication. We submitted a detailed written dispute. Spyglass responded once, but after that our follow-up emails were not answered. Instead, we continued receiving payment and pre-collection notices. I am willing to pay legitimate and properly documented charges. My issue is not about avoiding responsibility. It is about being charged substantial amounts without what I believe is sufficient evidence. I would strongly recommend that future residents keep detailed move-in photos, inspection records, cleaning receipts, and all email correspondence.

Beware! If you rent here, there is a good chance you will be buying new carpet for Spyglass when you move out. Read all the recent reviews. Everyone is complaining about the move out and fees. When we started questioning things, that is when "mistakes" started to be uncovered. My sons and their friend rented a 3BR/3BA at Spyglass Apartments for almost 2 years. For the most part, they enjoyed it there. They moved out in July 2026. Management slapped them with a $909.88 move out fee. This included a cleaning fee of $230 and prorated carpet replacement charge of $679.88. As for the carpet, we found it hard to believe they were saying the carpet had above normal wear and tear. There were no pets, the boys were new to the area--no friends and not many visitors. They were just 3 people. On 08/20, we formally disputed this charge via certified mail and requested documentation and proration calculations. About a week later, Alivia from Spyglass responded via email. The email had their move out photos. These had shadows and were taken way too close, and bizarrely all 3 bedrooms and 3 bathrooms were labeled "bedroom A" and "bathroom A". The photos showed footprints, probably from the day they moved out. Also, she told us the carpet was brand new in Sept 2024 (one month before they moved in), but admitted they made a mistake with the square footage in their prorated calculation. The actual square footage was less, so they adjusted the prorated carpet fee down. Included was the vendor invoice for the new carpet replacement (from Aug 2026). This showed the real square footage and the total cost that was used to calculate the new prorated rate. On this invoice, we noticed a project code from the vendor. That code revealed the apartment was last renovated in 2018. Spyglass did not provide any proof that the carpet was replaced in Sept 2024, so we felt it was fair to question the age of the carpet again (on 09/16). On 09/23, Alivia replied back. She said the carpet was actually replaced in May 2023, not Sept 2024. They provided that invoice and adjusted the prorated carpet fee down again. We still held off on paying because we felt the carpet charge was wrong and were trying to figure out our next steps. Then on 10/13, they sent a pre collection notice giving us a deadline of 09/16, a date almost a month in the past! It is obvious they made another sloppy administrative mistake. Then on 10/15, they sent an email stating the account was sent to collections. Altogether, the carpet replacement charge came down by 53.6% because of the wrong square footage and then the wrong age of the carpet (initially they said we owed $679.88 and it went down to $440.92 and then it went down to $315.32). While we feel the replacement charge was unfounded and unethical to begin with---also know that had we not questioned things and asked for documentation, these overcharges or mistakes would have gone unchecked. How many other tenants have they overcharged? We did not dispute the cleaning fee. And technically, with keeping the $300 deposit, they owe these boys $70. When/if they comment below, I won't be reaching out. We filed a formal complaint with the Florida Attorney General. If they are on the up and up, then this should not be a problem for them. https://www.myfloridalegal.com/consumer-protection.

I signed my apartment in the middle of July and had a great experience getting everything together. The staff was super friendly and helpful, we have had to call maitnence few times and they were always here within a day to help with any issues. Signed a 3x3 at a great price, the clubhouse has a coffee maker that's always open that taste really good and the free parking is probably my favorite part because the last two places I signed would always have people booted or towed for no reason. Thank you again to the staff for helping me a great decision.

I want to start off by saying that the maintenance team here is great. They provided prompt and thorough service for each of my maintenance requests. However, I was very disappointed with how the management team handled the return of my security deposit upon the expiration of my lease. Management wanted to charge me $305 dollars for a full repaint of my apartment. I only lived in this apartment for 10 months and did not do anything to degrade the paint beyond what is ordinary wear-and-tear. When I explained this to management, they did not remove the repaint charge. Instead, they claimed that because they "did not have access to previous tenant records," they didn't know how much damage they could attribute to previous tenants. As a result, they decided to hold me responsible for a full repaint. Only when I pointed out that I was not responsible for keeping previous tenant records did management finally drop the repaint charge. However, I think this attempt to charge me for damage that I was not responsible for reflects very poorly on management.