Nantucket Walk, gainesville-fl

I lived at hunters Crossing for nearly 4 years. When I originally moved in, Melissa was the Manager and she was amazing. The property was clean and safe and any issues were resolved with kindness and respect. After they pulled her away and had new management come in the property has gone downhill. Anytime there was an issue with Kristie, her response was if you don’t like it I’m happy to get you out of your lease. When I ended my lease to move to New York, I made sure I had everything in order and asked lots of questions about the move out process. I was told multiple times by multiple people because of the length I have been in the apartment I would not have to clean the carpets because they would be replacing them. In addition, I made sure the property I was in, from the house, to the garage, to the storage shed were all cleaned. There was no debris left behind, everything was swept, floors were washed, Appliances were clean, Windows were washed, Fans were cleaned, AC filter was changed. Thankfully I took pictures because now I’m receiving a bill for $256. For what they call light cleaning and carpet cleaning. I have absolutely no idea what they had to clean because I left it in better shape than when I had moved in. I even patched any walls from any curtain rods so that when they went in to paint, they would just have to paint over them. I am absolutely disgusted at how this was handled and that I had been lied to and now charged for things I should not be charged for. Pictures are attached and I would say buyer beware if this is the way they treat somebody who kept the property clean and was not an issue, Imagine if you were not as clean as I am. In final I requested someone from the front office to stop over to inspect the apartment before our moving truck left for NY and they declined instead asking me to complete the move out form and leave the keys on the countertop which you can see was done by the photos. I 100 percent contest these fees! Shame on you hunters crossing and cmc!!! The passive response to oh sorry but let me pass this off is an unacceptable response! It shows how poor the customer service is and care.for its tenants truly is.

If I could give a zero star review I would. This is the worst management company in the state of Florida. DO not rent from them. I lived at Hunter's Crossing for only 4 months and was absolutely hosed by this company. They will rent you an apartment riddled with mold and broken appliances, dirty dishwashers and charge you a lease buyout fee even if you have health concerns. They will charge you with phantom cleaning and moving charges regardless of how well you clean the apartment. AVOID AT ALL COSTS.

By far the place to live! Management and maintenance are quick to respond and get things done quickly. The homes are beautiful, private and so quiet. The clubhouse, gym and pool are well maintained and have a lot of amenities available to the residents. I love living here and have renewed my lease for another year!

Coventry Apt’s Jacksonville Florida. A/C went out Friday evening and a tech came out quickly even though it was raining and although it couldn’t be fixed brought a portable A/C and we at least had that until today Monday. Called early and they sent over the maintenance person Lazaro and he fixed the issue very quickly , he also fixed an issue with our bathroom lights. He was friendly, fast and efficient. Extremely pleased how we were taken care of by Lazaro.

I truly wish that I could leave this management company a zero star review. I am currently living at Spyglass Apartments and have been living here since June 2021. I recently transferred from one of their 1x1s to a 2x2 this past August. I will start out by saying that the team at Spyglass has always been very kind and willing to help. However, I have run into nothing but issues and poor management since my transfer. Nearly 30 days after moving out of my 1x1, I received a bill from CMC for over $900 in damage charges. They charged me for a couch and chair replacement, carpet replacement, pet treatment, and cleaning. I fully accepted the charge for the couch and chair as I do have cats and I was also willing to pay for the carpet replacement despite the fact that it probably could have just been steam cleaned. These charges would have been fully covered by my security deposit and pet deposit. I was confused to see a pet treatment charge and a cleaning charge as the carpet was replaced and I had had the unit fully cleaned prior to move out. I reached out to Spyglass and they directed me to their corporate office who then directed me to central billing. I have now spoken to 4 different employees at central billing, 2 corporate employees, and multiple employees at Spyglass to no avail. My guarantor has also reached out to all three phone numbers as well as we have both sent dispute emails to central billing as instructed to do so by corporate. Neither my guarantor nor I have received a response to our email and when we reach out via phone we are passed off from person to person without ever getting any help. We have been told that the pet treatment was done to the carpet prior to it being replaced in hopes that it would not need replaced, that it is performed on any unit with a pet, and that it was a treatment to the subflooring. No one has been able to give us a straight answer on what it is actually for or been able to remove the unfair charge. When I questioned the cleaning charge and requested photo evidence of what I was being charged for, I had to speak to 4 different people before even beginning to get anywhere. When I finally got through to someone who was able to send me photos from my move out inspection, I was provided with photos of a clean refrigerator, kitchen sink, bathtub, and drawers. The only photo that even showed a bit of dirt was a baseboard behind the refrigerator. They also marked down on their notes that they were charging for the cleaning of blinds, windows, ceiling fans, and the patio, however, there were no photos to back up these charges. When questioned, they told me that the charges were proven valid by the onsite team and that they could send me a copy of the invoice from their cleaners. I work in property management and I have NEVER heard of billing a tenant back for your company's cleaning vendor if the unit was left clean. They also tried to argue that the lease states that they require professional cleaning prior to move out but upon reviewing my lease as well as their move out preparation email, it clearly states that they only require professional CARPET cleaning and that the regular cleaning can be completed by the tenant. I paid for a carpet replacement so this cleaning charge is not covering the carpet. My guarantor reached out to corporate again this morning, 9/19, at 10 am and was promised a call back by a supervisor. It is now 5:30 pm on 9/19 and we have still not received a call back.