Lark Gainesville, gainesville-fl

I rarely leave negative reviews, but our experience with Lark Gainesville has been extremely frustrating and disappointing. My son was a delegate/sublease resident whose term ran January through the end of May. He completed his move-out and returned his keys early, on May 23. We have extensive time-stamped photo and video documentation of the entire process, including his completed Check-Out paperwork, all apartment keys and his parking pass being placed into the envelope, and the envelope being slid under the office door in the leasing lobby. Yet more than two months later, he continues to receive statements and emails claiming that his keys were never returned and that there is a balance for missing keys. We have repeatedly reached out by email, phone, and in person trying to bring finality to his account. Communication with management has been incredibly difficult, at this point, impossible. We are still waiting for a promised phone call from the property manager, Isabella, from several weeks ago. Despite our repeated attempts to resolve this directly, we still have no meaningful resolution. After stopping in the office today in person to try and resolve in person, we were told Isabella is on property but unable to speak with us directly and we could leave contact info for a call back. What makes this situation even more frustrating is that the leasing lobby has security cameras. Management should be able to review their own footage from the exact date and time shown on our time-stamped video to independently verify that the envelope containing the keys and parking pass was returned. The footage should also allow management to determine who first entered the office afterward and trace what happened to the envelope from that point. At this stage, this appears to be an internal recordkeeping or handling issue, not a failure on my son's part to return his keys. He followed the instructed move-out procedure, returned everything early, and fortunately documented it extensively. When a resident fulfills their obligations and has clear documentation showing that they did so, they should not have to spend months making phone calls, sending emails, and visiting the leasing office trying to correct the property's records. My advice to future residents: DOCUMENT YOUR MOVE OUT EXTENSIVELY! Take photos and time-stamped video of your completed paperwork, the condition of your apartment, and especially the actual return of your keys and parking passes. Keep copies of every email and communication. Hopefully you'll never need that documentation, but based on our experience, I would not complete a move-out here without it. We would still appreciate someone in management simply reviewing the documentation, checking the property's camera footage, correcting the account, and finally bringing this matter to a close.

Severely unmaintained. I attached here some pictures in order to provide evidence of what I am going to say. Firstly, the complex is overall dirty. The pool area near the barbecue is infested with flies. The trash room gets littered, and sometimes it is even impossible to enter it. I'm not even going to describe the smell. Gym is lacking maintenance too. The cable machine has been broken since I first started my lease here. They still did not move a finger. Water fountains are also in the same page. Most of them are either beeping red or yellow as the filter has not been changed in a while. They also do not provide parking for bikes. The only spot would be parking it on the street, on the racks, where they get stolen and rained on. You also cannot put them in your balcony. Everything related to improving the quality of life here seems to move extraordinarily slow. The only thing that works seamlessly here is the charges/fines system. Don't you ever forget to return your parking pass. They are going to move in lightspeed in order to charge you that $100. Maintenance/cleaning people are awesome people though. The problem in this complex is the neglectful management. update: they quickly responded to this review stating that they were working on resolving those issues. As for the water filter they only changed the one I sent the picture on. All of the other ones are still unmaintained. Gym equipment was never repaired despite they saying they were in touch with the manufacturer already. Upon my move out, they charged me a damage fee for pet damage. I don’t have pets. That was caused by the previous resident. They were hard to reach and I ended up just paying them. Don’t do business with these people, they take advantage of students. They get away doing the bare minimum, or not even that.

Don't sign with them if you want to live comfortably. We had an accident in our apartment, where our kitchen needed to be replaced as well as some of our cabinets. They didn't come to us EVER to help the situation, we went without a stove and microwave for almost 2 months. and then they offered to transfer us to another unit, in hindsight, we maybe should've done that, but none of us had time because we work and are full time students. 4 months later, our cabinets are nowhere to be seen, and just give excuses that the building is old and what not. We didn't have a kitchen for 2 months and spent insane amount of money eating out, and they didn't care once so ever. Even though, we spoke multiple times to the manager, we always got the same response. Now upon moving out, I'm getting charged for a paper i left under my bed and my tub being stained (even though it's been stained before i moved in), i never put a work order in because i ended up putting a mat over it after trying to clean it multiple time and just assumed it would be fine because it was stained beforehand. Now im getting charged almost $100 for "cleaning" fees. On top of all this, when i moved in, the state of my room/bathroom was gross, and didn't look like they cleaned it. Your unit is supposed to be clean before moving in. Patrick you should be ashamed of yourself on the way you talked to me, telling me I'm "lucky" for not getting charged for anything else and mocked me. That's disgusting. If you want a good management, don't come here, terrible communication and doesn't fix anything, and oh wait leaves all their maintenance stuff in your apartment as if we're a storage unit. don't sign here, here's your explicit warning. actually, worst place i've ever lived at, go live anywhere else it's probably better.

It started out great when I first moved in. I got a concession addendum and everything, so at first I felt good about choosing to live here. But after that, the prices just kept going up, and every time I ask whether there’s any room for negotiation, I get told it’s “up to corporate” what discounts are applied. It honestly makes it feel like keeping current residents here is not a priority. I’ve also had issues with maintenance. My AC was broken for about a month, and every time maintenance came out, I was told it was fine when it clearly wasn’t. It did not actually get fixed until my fourth or fifth call. On top of that, there are things around the complex that break and just stay broken for years, like the TVs in the hallways and the treadmills. It’s concerning that security doors (ones that need a fob) that are supposed to protect the complex are constantly broken and literally anyone can walk in. Trash shoot rooms are always packed with trash, and at some points, not even walkable. Another big issue is the pool curfew. There’s supposedly a curfew, but it’s never enforced. My balcony faces the pool, and people are out there playing music and being loud well past 1 a.m. on weekdays. Security also does basically nothing on a day-to-day basis. The only thing that ever seems to get enforced is booting cars the second a parking pass expires. The internet is also bad. It’s slow, unreliable, and definitely not what it should be. In conclusion, Lark doesn’t seem to care about keeping residents, just finding new ones they can throw fees onto. As a person who’s been here for 2 years, if you plan to stay in gnv for more than a year, I wouldn’t recommend this place. Edit: also note that the majority of 5 stars are empty reviews…

Beautiful lobby with 3 closed study rooms and a table tennis and pool table. Lovely Jacuzzi and pool for friends along with a grill which many people use. My apmt has been nice and clean, no bugs or complaints. Highly recommend living here compared to some other options!