Canopy, gainesville-fl

DO NOT RENT HERE. If I could give zero stars, I would. I signed a legally binding lease agreement for unit 1302-D. When I arrived on my scheduled move-in day with my money orders paid and ready to take possession of my room, I found out that my assigned room was ALREADY OCCUPIED. Management completely breached the contract by failing to deliver the unit. To make a nightmare situation even worse, they refused to immediately relocate me to a comparable vacant unit and flat-out refused to refund my money, hiding behind a 'no refund' policy even though THEY were the ones who broke the lease. They literally took my money and left me stranded without a place to live. Do not trust this management team with your money or your living situation. Save yourself the stress and look anywhere else.

I lived at Canopy for two years and experienced three different management changes, making communication and accountability frustrating. After moving out, I was charged $400 for carpet replacement. The move-out statement included a photo of the carpet, but it looked undamaged. The only note was "$400 for carpet replacement" with no explanation or evidence of why it needed to be replaced. I don't even wear shoes inside my apartment, and the carpet looked the same as when I moved in. Charging residents hundreds of dollars without any explanation is unacceptable. DO NOT LIVE HERE.

As someone who rarely writes Google reviews, please take this review seriously. Do NOT move here. The five-star reviews are incentivized with gifts. I remember during my freshman year, they asked me to put a five star review despite me never living at Canopy. Some of the staff are RUDE, UNPROFESSIONAL, and will LIE to you about even basic things. Some will not respond to emails or follow up when issues are reported. I moved in August and am still dealing with problems that should have been fixed before move-in. There is an ongoing termite and roach infestation, and pest control does nothing. Maintenance requests take far too long or are ignored, and when they do show up, the issues are not fixed unless it’s a specific person doing the work. Management does not take concerns seriously. You will be charged random extra fees with no clear explanation, and getting answers about billing is impossible. I signed with my rent being in the low $600s and now I am paying almost $700 dollars not including utilities. The newer staff do not know what they are doing but are the main faces you see everyday. This place is frustrating to deal with and not worth the cost. Save yourself the stress and live somewhere else. There are some staff members that are helpful during stressful times.Bri, the manager that usually has glasses and a top bun (forgive me for not remembering your name), and Kai. The main maintenance man is pretty helpful too. Watch out for anyone else.

At first I was hesitant to move in because of the reviews, but the Canopy staff has been very helpful for the past month, answering my 257,625 questions lol. I moved into a BEAUTIFUL unit with a great roommate and got everything I wanted and more out of the apartment. I wanted to live on the 3rd floor, a very clean roommate, have a fabric couch, updated appliances, and that is exactly what I received. The staff took the time to clarify any concerns I had, and treated me with kindness and understanding. Very excited to live at Canopy!

Regretfully, no incentive to renew. Was left a mess upon roommate move out that I’M expected to clean otherwise I would get hit with a fee equal to a months rent according to a notice. Unless this has occurred in the sole hour of the day I’m not home, I have yet to see anyone come by to do a move out inspection. Why should the person left to live with the mess face the repercussions of the ones that were the source of the mess? I understand the need to reduce costs but the role of a cleaning vendor shouldn’t be forced upon the renewing resident so that the resident does the vendors role for free. Barring painting of the bedrooms and a replacement of a carpet by the vendors, I’ve had the sole responsibility of cleaning/ improving the apartment. As of 8/12 I have yet to see any cleaning or a simple sparkle be done. I’ve had to take out 10+ bags of junk left in the common area, none of which was mine, such as a used cat litterbox that still had poop in it that the owner just dumped in the common area. I DO NOT HAVE A CAT! I had to carry a roomate’s abandoned fridge down 3 stories of stairs by myself to dispose of it (which flattered that you think I have wonder woman strength but that’s honestly a safety liability.) Hell, I even bissel upholstery cleaned the couch, which I don’t think a yet to be seen cleaning vendor would’ve done. I cleaned messes that existed even before I moved in last year (the apartment appeared not cleaned upon original move in), such as massive dust piles in the utility/ laundry areas and on top of the kitchen cabinets which caused a multi day episode as I have a pretty bad dust allergy. I even repaired the vinyl flooring which was damaged before I moved in last year as nobody ever came to fix it. This is all a stressful and time consuming process to do while still in the midst of summer classes and working! All that free labor and potential injury for what? The convenience of not moving turned up to actually be an inconvenience.