Canopy, gainesville-fl

I lived at Canopy for two years and experienced three different management changes, making communication and accountability frustrating. After moving out, I was charged $400 for carpet replacement. The move-out statement included a photo of the carpet, but it looked undamaged. The only note was "$400 for carpet replacement" with no explanation or evidence of why it needed to be replaced. I don't even wear shoes inside my apartment, and the carpet looked the same as when I moved in. Charging residents hundreds of dollars without any explanation is unacceptable. DO NOT LIVE HERE.

At first I was hesitant to move in because of the reviews, but the Canopy staff has been very helpful for the past month, answering my 257,625 questions lol. I moved into a BEAUTIFUL unit with a great roommate and got everything I wanted and more out of the apartment. I wanted to live on the 3rd floor, a very clean roommate, have a fabric couch, updated appliances, and that is exactly what I received. The staff took the time to clarify any concerns I had, and treated me with kindness and understanding. Very excited to live at Canopy!

As someone who rarely writes Google reviews, please take this review seriously. Do NOT move here. The five-star reviews are incentivized with gifts. I remember during my freshman year, they asked me to put a five star review despite me never living at Canopy. Some of the staff are RUDE, UNPROFESSIONAL, and will LIE to you about even basic things. Some will not respond to emails or follow up when issues are reported. I moved in August and am still dealing with problems that should have been fixed before move-in. There is an ongoing termite and roach infestation, and pest control does nothing. Maintenance requests take far too long or are ignored, and when they do show up, the issues are not fixed unless it’s a specific person doing the work. Management does not take concerns seriously. You will be charged random extra fees with no clear explanation, and getting answers about billing is impossible. I signed with my rent being in the low $600s and now I am paying almost $700 dollars not including utilities. The newer staff do not know what they are doing but are the main faces you see everyday. This place is frustrating to deal with and not worth the cost. Save yourself the stress and live somewhere else. There are some staff members that are helpful during stressful times.Bri, the manager that usually has glasses and a top bun (forgive me for not remembering your name), and Kai. The main maintenance man is pretty helpful too. Watch out for anyone else.

The worst apartment complex I have ever lived in. Steer very clear from this place especially with the new changes they are making. My apartment was nice to be in only after I had to clean everything in the common areas myself upon moving in. It was a disaster walking into my new unit but after that everything was good for about a year… UNTIL the new management. They started allowing random people NOT students to move here, ranging from people in their 40s, drug dealers, etc. I literally witnessed many drug deals as well as seeing guns near my apartment; voiced my concerns and they did absolutely nothing. I also have gotten countless important packages stolen from in front of my door, and this has happened to others as well. There is a homeless encampment behind the trash chutes which people walk in our community to get to. They do not clean the surroundings areas anymore they used to pressure wash every few months. Now there is trash everywhere up and down the stairs and so dirty. People have random dogs and they don’t even check if they are supposed to be there and they do not enforce anything about dog poop, there is literally dog poop everywhere! My air conditioning was so outdated and it would leak every day and turn off, as well as mold everywhere. I had a mold problem in my laundry room that was on and off and they totally discarded that issue. Beware of the hidden fees as well, they will charge you $15 to be on the top floor, $15 for community events that conflict with everyone schedules and very cheap events. They added water to our bill halfway through the year when they never charged in previous years. When I first moved in it was advertised as student living and this is now far from it. They focus more on minuscule things rather than addressing issues the property actually has. The road to get to the complex is filled with passed sex offenders and it’s shown on the registry so I recommend not walking alone at night. People I know have been chased and their cars have also gotten broken into, there are no cameras on the property except the front office. They know about all of these issues and still continue to do absolutely nothing about it.. Don't even get me started on how rude the office staff is as well as how they don’t do their jobs correctly. I had to do the sublease process myself and they seemed to not even know how it worked. Make sure to read your lease throughly because they will try to sneak some sketchy words in there. I am so grateful I have moved out of there and I hope they knock this building down and rebuild something better.

I am writing to express my dissatisfaction with the condition of the apartment my daughter received when she moved in on June 23. The apartment was not clean upon move-in. The carpet, bathroom, and other areas were dirty and should have been properly cleaned before she took possession of the unit. In addition, several fixtures were not working, including the light in the walk-in closet, the stove light, and the hallway light. Furthermore, despite moving in on June 23, my daughter is still missing the drawers for her bed. This issue has yet to be resolved, causing unnecessary inconvenience. We are also being charged more than $100 each month, and the reimbursement process has been unreasonably slow. We expect these issues to be addressed promptly and the outstanding reimbursement to be processed without further delay. We respectfully request that the missing bed drawers be provided immediately, all maintenance issues be resolved, and the reimbursement be completed as soon as possible.