Riverside Villas, fort-worth-tx

the smoke detectors are a little sensitive but overall, nice place for the value. the staff are friendly and i appreciate how pet-positive the complex is. the resident events are pretty cool too

I’ve only lived here for about a month, and unfortunately, my experience so far has been disappointing enough that I’m already looking into my options for moving somewhere else. My issues actually started before I even moved in. During the application process, communication was difficult. There were multiple times when I spent a significant amount of time trying to get someone on the phone, and getting answers to basic questions was more difficult than I expected. Since moving in, I’ve had similar issues with communication and maintenance. Shortly after moving in, I had a problem with my A/C. I submitted a maintenance request and explained what was happening, but the first two repair attempts did not resolve the issue. There also wasn't much information provided about what had actually been done during those visits. I eventually had to submit additional requests and provide significantly more detail before the issue was properly addressed. After the first couple of unsuccessful repair attempts, I went to the front office because I wanted some additional help getting the issue resolved. Instead of having someone at the office help address or escalate the problem, I was directed back to the maintenance portal and told to submit another request with more information. At that point, I had to provide a very detailed explanation of the situation, what had already been attempted, and what I was looking for to get the issue resolved. My experience with the office has been similar with other questions as well. On multiple occasions, when I’ve gone to the front desk looking for assistance, I’ve been directed back to email or another online system instead of being helped directly. I understand that some requests may need to be handled through specific channels, but that isn't always clear beforehand. Going to the office in person specifically to get help and then being redirected elsewhere can be frustrating. Response times have also been inconsistent. In my experience, responses have taken anywhere from about 1 business day to as long as 14 business days. I understand that staff can be busy and that not every question can be answered immediately, but the lack of consistency can make relatively simple questions or issues surprisingly difficult to resolve. The property itself looks very nice from the outside, and the location is definitely one of its biggest advantages. If you work for American Airlines, being directly across the street is extremely convenient. The property and amenities are also what initially made it appealing to me. Unfortunately, I don't feel that the actual resident experience matches the appearance or the price. For what you pay here, I expected a much higher level of communication, responsiveness, and customer service. I'm only one resident, and this review is based entirely on my experience so far. However, after only about a month, having already dealt with communication problems, multiple maintenance requests for the same issue, and difficulty getting assistance from the office, I would strongly recommend doing some additional research and reading recent resident reviews before signing a lease. The property may look great during a tour, but based on my experience so far, I would personally look elsewhere.

Now that I moved out. The pros: the lady at the office is cool she handles everything well. The apt is nicely sized and the ac is good. Chandler was great person! The cons: Make sure you ask about your deposit. Because I was paying that monthly and they tell me I can’t use it in the end. So make sure you ask questions because at the end they charge u for everything when u move out so be careful. We cleaned as much as we could but it still wasn’t as clean . They charged for lint removal for a washer it was 70 dollars . Anything that needs to be cleaned is gonna be charged even if u clean it yourself. So I suggest hiring someone to detail clean it. The fire alarm goes off every time you cook. U can hear your neighbors . The community is ok. There’s this lady always yelling at nighti think she played music was jamming lol. But other than that it’s ok. Edit: they got back to me with the photos that they charged 600 dollars on. Becareful yall it is not worth 600 dollars. It’s so crazy. I liked the layout. I stayed a year.

Had lived there for 5 years. Most the everything was great until the last year. I stared getting new tenants in my unit (roaches) they would be gone for a month then come back. Learned that no matter how clean i kept my places they would travel through the walls from other units. I was going to stay an additional term but was mislead by verbal agreements after already questioning them and being reassured it wont change to just in the end being embarrassed and put into a hard situation that did not have to happen. Would not recommend based off of that terrible experience. It is in a nice location but you will have all the kids from the surrounding complexes at the pool enjoying your amenity.

This is BY FAR the weirdest place I've ever lived. I moved in on 06/23 and Riverside Villas is living up to its name. Water is EVERYWHERE all the time and there's "nothing" they can do about it? Really?!?!? How about starting with capping some of these sprinkler heads! INSANITY! (Oh, the first picture is a sprinkler head shooting AT LEAST 8 feet in the air. Looked like Old Faithful!!) Also, there's nowhere to park that's close to my apartment so I had to pay another $80 for covered parking, which is way too expensive.