The Ridge at Clear Creek, flagstaff-az

there is so much trash and bio hazards around the property the washer and water heater where left outdoors like that for well over a few months left by maintenance there is lots of trash and what look like biohazards and feces in shared walkways and sidewalks and when you report these to the office they say and i quote well its not our job to clean this up. They only clean up the property during move in even though they state otherwise they are lying

Living here has been awesome, the location is great the views are great, the hot tub is amazing, service/maintenance is actually really good and timely. The free coffee and gym is also super lovely. This is a great place to live while finishing up school at NAU it’s such a nice place to live.

I would not recommend this complex. The problems started the day we moved in. We were given the wrong unit, and when we finally got into the correct one, it still wasn’t ready—peeling flooring, an unconnected washer/dryer, and missing closet and laundry room doors. Despite these being pre-existing issues, they still tried to charge me for some of them when I moved out. The communication and urgency from management are terrible. Our water heater failed in the middle of winter, and after they replaced it incorrectly, we were left without heat/hot water on a freezing, snowy night. I called their listed emergency number three times with no answer and had to stay at a hotel. The emergency number they advertise is apparently obsolete, and despite multiple emails afterward, I never received a response or reimbursement. The dryer also stopped working, leaving me unable to do laundry. Their “solution” was letting me use another unit, but only from 9 AM–5 PM—conveniently the exact hours I work. I ended up having to use a laundromat. After three days of waiting with no urgency from management, I eventually took the dryer apart and fixed it myself. And don’t let them tell you these problems were caused by a previous management company. They’ve changed management companies three times, and somehow the same problems continued. Yes, it’s cheap and close to campus, but you get what you pay for. Poor maintenance, terrible communication, outdated emergency services, and zero sense of urgency. I waited until I received my deposit back to post this because I genuinely didn’t trust that I wouldn’t be charged for something after leaving a negative review.

The office/maintenance team is one of a kind. I regularly deal with Brian and Audrey and the culture they have as a team is always a pleasure to be around. Brian is always on top of his work taking care of residents and the property. They are quick and professional. And always willing to help! I really couldn’t ask for a better office team work with. Thank you both for making my day!

Update to my prior review, although we did have troubles with our carpet and some turmoil with that we have worked with the front office and found that what happened was just a lot of miscommunication and since then all has been corrected. We were able to get our flooring fixed and now feel like we have a good bond with the office and those who work in it. Audrey was a life saver and did an awesome job with communicating everything to us and making sure we were taken care of. We look forward to our next year here and really do love living here now that our concerns were heard.