The Jack, flagstaff-az

Posting as a parent of an NAU student. My daughter lived at The Jack for 2 years (and sister apartment Skyview for a year prior to that). As a parent, the apartment felt very safe, including gated parking, key fob entry for all exterior doors and elevators. It has great common areas including an outdoor grill area, pool and other amenities. Maintenance was always responsive whenever something came up & the front desk staff were always friendly and helpful. My daughter was in a studio that was really charming, great floor plan. The location is perfect, walkable to downtown Flagstaff and close to campus. At move out after graduation, the damage fee for touch up paint seemed reasonable and appropriate. The tandem parking takes some effort, but completely worth it for the secure, gated lot. I’m grateful that my daughter had a safe place to call home during her years away at college.

Wow! Where do I even begin with the Jack?! 😱 The apartments are top notch, the staff is friendly, lobby/elevators are always clean, great amenities, etc. I wish I could spend the rest of my life at the Jack. As a guest of the Jack, I always feel welcomed. This is the best apartment complex I have ever been in (as someone who has been in thousands ☺️☺️☺️). Great job to the Jack staff/maintenance , keep up the great work 👏!!!!!!! Also, how could I forget about the best parking arrangement the Jack has to offer?! How smart with the tandem parking 🚗🚙

There was a slight hiccup with my room assignment upon move in, but the staff was ready to help and made it clear they wanted to ensure I got the best possible outcome. Things to note are that parts of the parking garage isn’t fully covered, so your car may not be fully protected from the elements. Another is that the walls are not very sound proof, but overall good enough and gets the job done. I was also pleased to see the freezer has an ice maker :) For an apartment centered around student living, The Jack is pretty good for what you’re paying as opposed to others.

We have gone the entire summer without AC. It is constantly a miserable 80 degrees in my apartment. I have put in 7 service requests for it; each time they tell us they fixed it, but it immediately stops working in less than a day. Rent is decently cheap but management is not very helpful, unfortunately. They also lost one of our packages in the mail room once and we didn't recieved it until months after it was delivered. 2/5 stars.

this is the worst place i have ever lived. no amount of money could pay me to ever live here again. it’s always dirty and they never fix any maintenance issues. they are not accommodating to any needs at all. they do not care about the people that live here they just want your money. i would never recommend for someone to live here unless you want it to be the worst time of your life and live in actual hell!