Hilltop Townhomes, flagstaff-az

not worth living here. i moved to a new complex in town and have had a much better experience. i recommend you do too if you live here/are interested in living here. additionally, the staff like to park in the handicap spot even though they do not have handicap placards. it is basically on campus, which was nice, but it is not worth the price. better off finding a much cheaper apartment and biking/walking to campus. and, for what it is, the price is way too high. makes no sense to have 4 people living together in a shoddy unit where each person is paying $900-$1100. absolute scam. LOOK ELSEWHERE (plus, if you look at the other reviews, you will notice that all of the good reviews are from people who toured the facility, they did not live here. majority of the bad reviews are from past and current residents)

Austin gave us a tour of the place and he did an amazing job answering questions and explaining pricing and how everything goes, the apartment is genuinely gorgeous and I definitely will be applying for next fall!

I understand that being in the business with college students can’t be easy! HOWEVER, this place is a complete joke. They do not clean or make things right for the students when they move in. They do not respond to requests for maintenance. Then when you move out they find something, anything to charge you for. We had to clean everything before we could move them in. My daughter and her 4 room mates were all charged for something. Two of them shared a bathroom and were both charged for cleaning when the mom scrubbed the bathroom for 2 hours on move out day. The couch they gave our kids was destroyed. They told them they had already replaced to many and wouldn’t replace theirs. After parents got involved, they swapped two cushions sill leaving the one that had a HUGE spring sticking up in it so you couldn’t sit on it. The replacement didn’t have connectors so the couch moved every time you tried it sit on it. Our kids bathrooms were gross on move in and things were falling apart. On move in there were holes in the walls that hadn’t been repaired and paint that didn’t match. My husband being in construction and told that they paint every time no matter what filled the little holes to help them out. They then charged our daughter $115 for paint that they were already doing and on holes that were already there.Their fridge handle broke off, just wear on the screws over time. They put in multiple requesting and on move out day it still had not been fixed. They cancelled my daughter portal on move out day but sent a request for the $115. She has been emailing trying to show pictures and proof that we shouldn’t have to pay and they drag it out not responding trying to get it sent to collections. We are looking into a complaint with the BBB. They are just hoping you pay them to be done with them. They are absolute crooks and I would NOT recommend them!

LOOK ELSEWHERE! Hilltop, much like its sister communities, has management that reeks of incompetence and neglect. There have been more than TWENTY car breakins during the past few months, and management is dragging their feet installing any real security or peace of mind. They don't care, they simply don't. Nothing gets done with haste unless Hilltop stands to profit some way. And their desk hours are laughable. Oh, you want to pick up a package? Sorry, we decided to close at 4pm today instead of 5 like every other day we're open, for some reason. The staff are at least nice and understanding, which is honestly probably one of the few redeeming qualities about this community. Otherwise, I'd say its a dump. There's a 50/50 chance the apartment you move into will be filthy or have broken furniture, just like mine was when I first moved in. Like I said, LOOK SOMEWHERE ELSE TO LIVE!

We moved our son into these apartments last week. We had a few issues upon move in with the apartment being clean and furniture being worn. When brought to Hilltops attention, they immediately made it right and then some. They had cleaners in the next day and replaced the sofa. We are so thankful for their swift action. My son loves living here and weee so grateful he has his own space to learn and feel at home.