Highland Village Apartments, flagstaff-az

If you can live anywhere else in Flagstaff, I would. I have lived here now for my third year and watched the management change almost yearly with constant problems. I have had my upstairs neighbors dog's piss off their balcony daily with no support from the management when it was brought up multiple times, this includes a time the same tenant threw up on my walk way. It was ignored and brushed aside until animal control had to be called due to the dog be neglected by the people living in the apartment. All they could offer me was oh we knocked and told them not to do that and we need video proof before we actually want to help our resident's. Not to mention that amount of times that I have had to call the cops due to aggressive fights and disputes constantly in the parking lot, making me feel unsafe to even leave my own apartment at times. I have even had my window shot and my property destroyed while living at Highland Village Apartments, where the office staff did little to nothing to help their residents with this horrible experience. The next thing I would like to mention is the parking here. If you have a car and want to have access to parking, this is not the place for you. Highland constant does renovations and closes down over half of the parking lots for an entire year, leaving you with very little space to park in. They do not care how much parking it blocks off, nor if the construction wakes you up at 7 am. This in itself would not be a huge problem if they monitored the parking lot like they advertised that they did. However, I often during the school year could not find a spot to park as my parking lot was filled with cars who did not live here, or cars that parked in two spots just because they can. In the winter they also plow your car completely into the parking spot, making it even harder for you to get out. Not to mention the hill leading in and out of the apartment in a nightmare to access often causes cars to get stuck or slide completely down into the road. Overall, if you could live somewhere else, I truly would recommend that you do that. This place is not worth your money or mental stress that is brings you by living here.

I've had a few friends who have lived here in different units and just want to give a heads up because I don't know if I would neccesarily find myself living here. Every apartment I've been to here has kitchen sinks that squeal if you put the water on full blast, and the sprayer on the faucet genuinely causes such a mess because it's so strong that it makes a mist and blasts everywhere. Addiontially, the towel holders and toilet paper holders always fall off and they're hard to keep on or even keep from pulling out if the wall. I've been to one apartment where the balcony screen door doesn't completely close, and the sliding door is off level or thw windows aren't installed correctly either (which as someone whose installed windows and doors such as that, it's frustrating because it's not that hard to do.) In some units the AC doesn't work across different parts of the apartment, one I've been to the AC essentially didn't work at all upstairs which made it miserable in the summer. The floors creak terribly, especially the shower and the walls are so thin that I can hear showers creaking in other units, and genuinely hear most movements in other apartments to the point where it sometimes sounds like they're in the room with you. If you do you need maintenance, which often takes forever for a request to process, the maintenance often come in unannounced, super early, and can be incredibly loud or disruptive during times a person would be home in a standard work week, and maintenance even fixes things wrong sometimes. You have to pay for laundry as well, 5 dollars per load that goes through the washer and dryer. The fire alarms are way too sensitive to the point where if you open the oven it sets off the alarm, even if nothing is burning, and turning on a burner that even has a wisp of smoke sets it off as well. Parking spots are incredibly tight, to were a standard car can be hard to get in and out of without dinging someone's door, also not to mention there are usually kids running around unsupervised in the parking lots, dinging cars with balls or running out in front of traffic. And, one of the absolute worst things is there is usually next to no notice when a new roomates is moving in. I've had multiple friends who have had less than 30 minutes notice that someone is moving in which makes it incredibly awkward/stressful for both parties. Overall, the rent is on the cheaper side, but that's for a reason because it doesn't come without a laundry list of landlord specials and delayed messages from offices/crew.

The rent is cheap for a reason here. I have lived here for four years in different units and had problems at every single one. The management has changed here several times and has never gotten better. The mail privileges were taken away a few years ago and we still don't get packages or mail; the office has to deliver them. Several office staff are rude and unprofessional when talking over the phone. They tell you what you want to hear to make you stop calling and don't fix the problem. My apartment got shot, breaking the window entirely and it took them two weeks to clean up the glass and replace the window. I lived with a wood board over the hole and had to clean up the glass shards because their team didn't. They only offered that I could stay in their display apartment for the weekend when this happened. This place is not student friendly; I have had several problems with neighbors blasting music all hours of the day making it impossible to study or do homework. The management said there is nothing they can do, so I had to call the police to knock on their door which they just turned back on the music after they left. This place is dog friendly but doesn't monitor anything they claim they do with the dogs. Many dogs roam off leash and owners do not pick up after their dogs leaving the grounds disgusting and smelly. I have lived on the bottom floor twice where the people above me have had a dog and let their dog pee on their balcony causing it to drip onto my door, window, and railing and I am left to clean it up. The management did not help with this matter, and I had to call animal control. The parking situation is horrendous here. People park horribly or in two spots causing there to not be enough parking available. My car has been hit in the parking lot three times, one of which was a hit and run because they do not have cameras here. When it snows, they also plow your car into your spot so you can't get out and the hill getting into the complex is covered with ice all winter making it hard for cars to get back home. The maintenance team is supposed to pick up the grounds, but they do not pick up near buildings people can't see. I have also had numerous emergency maintenance issues like mold growing under my sink because the disposal broke, mice in my apartment because they didn't seal them out properly and water leaks in many walls caused by the water heater or a burst pipe.

I work for a doctor's office up here in Flagstaff. My home is extremely important to me. I've been at these apartments for almost 10 years. The property management/front desk is awesome. They work very hard to make sure the residents are kept happy and the property is maintained . The front office people are Brittany, Vi, Amy, Jericho, Chris. When it comes to maintenance they have a great maintenance crew. Fernando and Jason work extremely fast and they make sure the job is done correctly. They have really good maintenance crew with them as well. I support the work of the apartment complex. I believe that they should be given all the support by corporate of whatever is needed. 10/10 nothing less! I would suggest to others living here full-time or for school.

I've had such a great experience staying at Highland Village. Between the living space and staff I've been so grateful finding this spot. Anytime I have questions the property manager (Brittany) has always been there to help me out. The assistant property manager (Amy) has also been a huge help with the whole process of moving to a new apartment. These girls go above and beyond to make the renters feel welcomed and cared for! The maintenance staff is so friendly and always there to help!