Clear Creek Village Apartments, flagstaff-az

These apartments are the biggest we have found and so close to campus!!! So many college kids living right with you so it’s a fun community! And the amenities are awesome!!!!

The people in the leasing office are always so friendly and helpful! I like the location of our apartment and our neighbors :)

Now that I’ve finished my college experience, I lived at Clear Creek Village for 3 out of 4 years. The only reason I stayed was because I could share a 2x2 with my best friend at a relatively low price (it went from $659 in 2022–2023 to about $1,000 in 2024–2025). Outside of that, I would not recommend living here. Maintenance issues were constant and slow to be addressed. At one point, we were without a washing machine for over two months. When we explained we couldn’t afford to go to a laundromat, we were simply told to use one. Our freezer stopped working and all of our meat, fruit, other foods went bad (hundreds of dollars of food) They didn’t come to fix it for weeks. We had to bring a mini fridge from Phoenix up to hold our food. Then they replaced the fridge with another broken fridge which then also took another week to get replaced. We have had various things break in our apartment and it always takes forever for it to get fixed. There was also a serious safety issue involving a hornet nest. Both my dog and I were stung over 20 times. Despite this, management refused to notify residents or properly address the issue. They would not treat areas outside of the physical building, even though the nest was located on a sidewalk within the community where residents regularly walk. We put up warning signs ourselves to try to protect others, and then watched staff tear them down. The move-out and relet process was even worse. I relet my lease to a friend, but CC goes through management changes and updates to their system and being bought out so frequently they know nothing about you—despite multiple in-person visits. It nearly impacted my housing and job. I turned in my keys on May 28, 2025, but was later told they couldn’t access the unit because they “didn’t have my keys,” so my friend couldn't move in. And finally, when it comes to the final statement, they are constantly asking me to pay it, but it is incorrect and has the wrong payment dates for the balance and so I contact the person I was told to contact (Charisse) and she told me it was correct and so I told her no it was not correct and she told me I needed to contact the utility provider. The utility provider informed me that Clear Creek had never told them the correct lease end date and that Clear Creek still needed to do that so I could see the correct balance. I have emailed 5+ times saying I would not be paying for July and eventually they told me they would get things fixed. Update 11/11/25: I was sent to collections for the incorrect July balance. I had to dispute the charges and provide extensive documentation proving the relet and communication history. The balance was only corrected after I stated I would file a complaint with the BBB. However, the collections account was not properly updated. Update 11/17/25: On 11/3, I paid the amount I owed for May and June (not July) to protect my credit. I was told the balance was corrected, but when I contacted the collection agency, they informed me the amount was still inaccurate and part of my payment had been misapplied. Update 12/30/25:Management acknowledged the billing issues and confirmed they owe me my $250 security deposit. They stated they were unable to clearly explain the remaining balance and would need to revise my final statement. They also indicated this process would remove the account from collections and allow the deposit to be issued I have emailed 12/30, 1/6/26, 3/24/26, 4/7/26, 4/14/26 for an update/status on the refund Update 4/14/2026: Due to the continued delays, inaccurate billing, and failure to return my security deposit, I have formally filed a complaint with the Better Business Bureau.

They're so short staffed when it comes to high quality maintenance personnel. We've had a work order in since we moved in 3 months ago and still haven't gotten our dishwasher fixed yet. Same thing with the drawers in the bathroom. Not to mention that the other day the

Jamie was super helpful and positive. She answered questions and concerns I had with compassion and empathy for my situation putting my mind at ease. She’s super knowledgeable about everything. I appreciate her willingness to work with me. I’m thankful for her time and effort.