Clear Creek Village Apartments, flagstaff-az

2 stars for the 2+ years I’ve lived here and they never changed the gym water fountain filter. They added a coffee machine just around the corner though. But on a more serious note they said my concerns with my roommate and how I felt unsafe and deeply uncomfortable in the house with him there weren’t enough to warrant a room switch. I’ll let y’all decide. •1st day he moved in he took my dog in his room while I was showering, then lied to my face and said he didn’t know it was in there. It’s not a small dog. •constant talked about his sexuality and his partners to the point I asked to never speak of these things( i don't want to hear about this stuff from anyone quite frankly) • room smelled awful because he did not clean/ keep up with cat litter • put cat litter by my chair where I sat (living room) • Harmed his self at 1AM and was banging on my door that I “needed to save him” (I was a Hospital Corpsman in the Navy) • after he came back 3 days later from the hospital i took my camping stuff and slept in the nearby woods for a week because he made it extremely uncomfortable to be there • always walked around in underwear at all times of the day to the point I had to ask him to wear clothes • just about every interaction was some for of him pushing or pressing boundaries • got angry at me for telling him all of the above and said I have no right to criticize him or call him out because I , get this, play Christian music and 1 time I watched a movie till 1 am (which he wasn’t home till about midnight, to which he then came into the living room and flipped all the lights on) After he harmed him self (for attention, yes thats a thing) that was my last straw. This happened in October 2024 and again I slept out in the woods for a week after he came back from the hospital. I brought all this to the management and I was pretty much told tough luck. Now fast forward 3 weeks later as im finished a meal at the bar counter top in the living room /kitchen he comes out and makes food. It was distracting so I moved to my desk which was 90° to my right. No big deal, it’s where I normally sit to work/study. This apparently triggered him and he started freaking out saying he’s allowed to make food. At this point im flabbergasted because I didn’t say anything, make any noise or anything. He was just looking for a reason to start an argument. I rightfully told him he was crazy and acting as such and this prompted him to run to the offices and complain about me , which magically that was enough to warrant one of us to move to a different apt #, which after living in that apartment for over a year, and him for 3 months. I gladly moved despite being established there longer. This whole ordeal i was deeply disgusted with. This management company takes the support of the Alphabet community to the worst degree while spitting in Veterans faces. As a Veteran using suicide to gain attention is abhorrent and for this kid to harm himself and then act like everything was all good , and to be mad at me because I called the ambulance was vile. My concern and being rightfully uncomfortable living any further with this kid in the same apartment was shrugged off. All while this kid invents issues and his biggest complaint was that I played Christian music. Lastly I was charged $225 for painting fees when I moved out , for ballpoint pin size nail hole from hanging pictures. While I have no doubt it falls into some category of being a chargeable fee it’s just absurd.

These apartments are the biggest we have found and so close to campus!!! So many college kids living right with you so it’s a fun community! And the amenities are awesome!!!!

The people in the leasing office are always so friendly and helpful! I like the location of our apartment and our neighbors :)

Now that I’ve finished my college experience, I lived at Clear Creek Village for 3 out of 4 years. The only reason I stayed was because I could share a 2x2 with my best friend at a relatively low price (it went from $659 in 2022–2023 to about $1,000 in 2024–2025). Outside of that, I would not recommend living here. Maintenance issues were constant and slow to be addressed. At one point, we were without a washing machine for over two months. When we explained we couldn’t afford to go to a laundromat, we were simply told to use one. Our freezer stopped working and all of our meat, fruit, other foods went bad (hundreds of dollars of food) They didn’t come to fix it for weeks. We had to bring a mini fridge from Phoenix up to hold our food. Then they replaced the fridge with another broken fridge which then also took another week to get replaced. We have had various things break in our apartment and it always takes forever for it to get fixed. There was also a serious safety issue involving a hornet nest. Both my dog and I were stung over 20 times. Despite this, management refused to notify residents or properly address the issue. They would not treat areas outside of the physical building, even though the nest was located on a sidewalk within the community where residents regularly walk. We put up warning signs ourselves to try to protect others, and then watched staff tear them down. The move-out and relet process was even worse. I relet my lease to a friend, but CC goes through management changes and updates to their system and being bought out so frequently they know nothing about you—despite multiple in-person visits. It nearly impacted my housing and job. I turned in my keys on May 28, 2025, but was later told they couldn’t access the unit because they “didn’t have my keys,” so my friend couldn't move in. And finally, when it comes to the final statement, they are constantly asking me to pay it, but it is incorrect and has the wrong payment dates for the balance and so I contact the person I was told to contact (Charisse) and she told me it was correct and so I told her no it was not correct and she told me I needed to contact the utility provider. The utility provider informed me that Clear Creek had never told them the correct lease end date and that Clear Creek still needed to do that so I could see the correct balance. I have emailed 5+ times saying I would not be paying for July and eventually they told me they would get things fixed. Update 11/11/25: I was sent to collections for the incorrect July balance. I had to dispute the charges and provide extensive documentation proving the relet and communication history. The balance was only corrected after I stated I would file a complaint with the BBB. However, the collections account was not properly updated. Update 11/17/25: On 11/3, I paid the amount I owed for May and June (not July) to protect my credit. I was told the balance was corrected, but when I contacted the collection agency, they informed me the amount was still inaccurate and part of my payment had been misapplied. Update 12/30/25:Management acknowledged the billing issues and confirmed they owe me my $250 security deposit. They stated they were unable to clearly explain the remaining balance and would need to revise my final statement. They also indicated this process would remove the account from collections and allow the deposit to be issued I have emailed 12/30, 1/6/26, 3/24/26, 4/7/26, 4/14/26 for an update/status on the refund Update 4/14/2026: Due to the continued delays, inaccurate billing, and failure to return my security deposit, I have formally filed a complaint with the Better Business Bureau.

They're so short staffed when it comes to high quality maintenance personnel. We've had a work order in since we moved in 3 months ago and still haven't gotten our dishwasher fixed yet. Same thing with the drawers in the bathroom. Not to mention that the other day the