The Row at Arkansas, fayetteville-ar

I have lived at this here for about three years now, and overall my experience has been really good. One of the biggest positives is the location. It’s convenient to stores, restaurants, main roads, and not too far from campus which makes getting around easy. The community itself has generally been nice and comfortable, which is something I’ve appreciated while living here long term. The maintenance team has usually been responsive when issues come up, and requests are typically handled in a reasonable amount of time. The townhouse themselves are decent for the price, and the layout works well for everyday living. Like any place, it’s not perfect. Occasionally there can be small delays with maintenance or minor issues around the property, but nothing that has made living here a major problem. Overall, it’s been a reliable place to live, which is why I’ve stayed for several years. If you’re looking for a reasonably priced place in a convenient area with a generally quiet environment, this is definitely a place worth considering.

Management screwed me and my roommates over multiple times. We released our original unit in order not to move and avoid the hassle come next semester. But no, instead we received an email stating we must move units in the next week, (this was the week after school started). An absolute sh!t show to say the least. Upon move in, our unit was not cleaned, still had belongings in the garage and outdoor space. We were promised our unit would be cleaned within a week (this never happened). We were promised we would get new carpet running boards (never got them). We cleaned the unit ourselves and put up with the carpets etc. Our leasing manager promised to refund our FULL security deposit at the end of our lease because of all the hassle and the fact that their promises were not kept. At the end of our lease we deep cleaned the unit OURSELVES. And we’re still charged half of our security deposit. When I brought this up I was told I needed to have this “promise” in writing as the previous manager did not work there and they have “no way of contacting her”. Some BS. We never got the cleaning or repairs we were promised and in the end got charged for it anyway. There are much better student housing options out there.

I would strongly caution anyone considering living here. The way management handled our recent relocation was incredibly unprofessional and showed a complete lack of consideration for the tenants who were affected. My roommates and I were all out of state for internships or home for the summer when we were apparently expected to find out that our house was being sold and that we were being forced to move to another unit. How were we notified? A paper notice taped to our front door. No email. No text. No phone call. No direct communication whatsoever. Had one of my roommates not happened to go home for a weekend and send us a picture of the notice, none of us would have known. We were literally out of state, and management apparently thought taping a piece of paper to the door was sufficient communication for something as significant as selling our home and requiring us to move. That alone speaks volumes about how little effort management puts into communicating with its residents. We were then told that we would receive priority move-in to our new unit because of the circumstances. That was another promise management failed to deliver on. Instead, we were placed in a house with tenants who had already moved in months earlier in June. So not only were we forced to relocate unexpectedly, but we were also given misleading information about our supposed priority. Management also promised us $150 gift cards each to compensate for the inconvenience of being forced to move. You would think that once management makes a promise like that, actually providing it would be straightforward. It wasn't. It took approximately two weeks and numerous back-and-forth emails before we finally received what we had already been promised. We shouldn't have had to repeatedly follow up just to get compensation that management had already agreed to provide. The situation with the movers was arguably the most frustrating example of management's poor communication and accountability. My roommate had arranged for movers to transport larger items from our previous unit to the new one. Management later told her that I had told them not to move her belongings. That was completely false. Management asked me whether I needed movers for my belongings, and I said no because I did not need assistance with my things. I never told them not to move my roommate's belongings. Rather than acknowledging their own miscommunication, management apparently decided to put the blame on me. At every step of this process, management made an already stressful situation significantly worse. Poor communication, broken promises, misinformation, and a complete lack of accountability have been the recurring themes. Things happen, and sometimes residents have to deal with circumstances outside of management's control. What is within management's control is how they communicate and treat the people who live here. Unfortunately, they handled this situation about as poorly as they possibly could. If you're considering living here, I would seriously recommend asking how management communicates major changes to residents and how they handle situations when they make mistakes. Based on our experience, I would not rely on management to communicate important information clearly or follow through on what they promise.

Filthy upon move in. They refuse to clean carpets. Nasty. They're actively trying to collect pet deposit, which is not in the lease. And upon us moving in, we had to clean up after the last tenants pet. So I have no idea what the pet deposit is for they still haven't cleaned the carpets. There was dog hair on the blinds on the carpet on the floor in the shower on the fan in the ceiling. You name it covered in pet hair, and then they wanna ask us for a pet deposit. There's a washing machine problem. They refuse to fix. The AC is broken. 85 degrees at night in room. They will not fix, and on top of that THEY WANNA COME ON HERE AND ACT LIKE, NOBODY TRIED TO CONTACT THEM. WE HAVE CALLED AND MADE SERVICE REPAIRS FOUR TIMES THEY HAVE DONE NOTHING. WE'VE EVEN CALLED TO ASK FOR THE MANAGER THREE TIMES AND SHE NEVER CALLS BACK. THEY LIE. THE CLEARLY IGNORE COLLEGE KIDS. NOW YOU GET MOMMA BEAR.

This has been the worst renting experience I’ve ever had. Management is extremely unresponsive and issues rarely get resolved. It has been over a year and I still have not received my security deposit back despite multiple attempts to contact the office. Our house also had serious maintenance issues, including water leaking from the ceiling from damage caused by previous renters. Management placed multiple industrial fans in the house for extended periods of time, which significantly increased our electric bill, and we were never reimbursed. The manager, Allison, is either unavailable, never in the office, or does not respond to calls or emails. Overall, the communication and professionalism have been very disappointing. I would strongly recommend looking elsewhere before choosing to live here.