The Main on University, fairfax-va

The Main charges a premium price tag while offering a subpar facility. The internet is horrible and half the time doesn't even work. The elevators continuously have problems that I haven't seen fixed after months. The construction is of poor quality, there are cracks popping up in my walls and this place hasn't been around but a few years. Again regarding internet, the place we found the modem/router was in one of my roommates closets with everything haphazardly thrown in there (see image attached). 3/4 of the rooms in my unit have had plumbing issues upon move-in. The cleaning job prior to move-in was also surprisingly lackluster, and in my specific case, utterly non existent (again, see images attached) They also failed to have me sign all of the proper forms upon move in. This kept me from having access to the mail room which resulted in the loss of one of my packages. This isn't a huge deal compared to everything else, but i also think the gym doesn't have enough to get a high quality workout. I prefer just walking to campus for the far superior gyms, Im paying almost $1400 before fees and utilities, and i would really expect a better living situation than where I lived for $400/month less than I am currently paying. Im incredibly disappointed in my choice to live here and actively tell people to spread the word to not stay here.

Updated: ⚠️ DON’T LET THE POSITIVE REVIEWS FOOL YOU. MY EXPERIENCE WAS COMPLETELY DIFFERENT. ⚠️ I had planned to return my keys the night my lease ended, but the office provided no after-hours key drop box or any other way to return the keys outside business hours. The earliest I could return them was 7:30 a.m. the next morning, yet I was still charged two full days of holdover fees for being only about six hours late. Based on publicly available reviews across multiple platforms, my experience does not appear to be an isolated incident. Other residents have repeatedly reported concerns including poor communication from management, difficulty reaching staff, unexpected or excessive fees, charges for issues they believe were not their responsibility, recurring maintenance and Wi-Fi problems, parking issues, and a general feeling that management prioritizes enforcing policies over reasonably resolving residents’ concerns. While every resident’s experience is different, the consistency of these complaints across multiple review platforms is concerning and ultimately influenced my decision to share my own experience as well. ⚠️You will never know how much you’ll end up paying for utilities — even if you’re barely home most of the month. ❓Because the utilities are outsourced, the leasing office and the utility company just keep passing responsibility back and forth. Nothing gets resolved. ❗️Please remember this and do NOT live here. Your issues will not be solved.

I have a concern about dishonesty. When I was interested I was offered a 4 bedroom for 1600. I had knowledge that my friend was living in that same exact room for 1100, but for me it had risen 500 dollars for the next year. They also kept rudely messaging and calling me and my family multiple times a day urging me to sign the lease right now or i’d lose my spot, but my friend said they are doing this to pressure me because half the rooms are usually empty. I was able to secure 1100 rent in the area with more amenities. Would recommend tenants do extra research on the pricing here.

This place is the absolute worst place I have lived in so far. Me and my friends moved into a 4-bedroom apartment that we still currently live in to our dismay. Ever since the moment we moved in we have had constant issues with this place and I wish I was exaggerating. Our dishwasher and garbage disposal were broken the first day we moved in as well as our washing machine and dryer went out as well. They told us that it could take up to 2 weeks to get new ones which luckily it didn’t but that’s still ridiculous. Our fridge had a dent in it and our counter top was chipped as well and we had nails sticking out of walls and rooms doors getting jammed while we’re inside. Every time we complained we were met with generic responses that did absolutely nothing. If the apartment complex is expecting us to follow the lease they should be as well and yet they are not living up to the standard of living. We were tricked into renewing because we had moved on and not even a month after we got a message from them saying we should renew for next year before rates go up because they would be increasing in a few days. They told us we had until that Monday and we got the message Friday. Clearly we had only been living there for a month so we had high hopes and signed the lease which was definitely a mistake. While I understand the workers can’t do anything the management can and choose not to. I even asked for their higher ups number and they refused to give it to me and now the new lease has covered everything including stating that if anything is broken in the apartment or not up to standards they are not required to do anything about it or let us out if the lease. This place also is very confusing because they charge prices like a regular apartment but then have dorm housing rules. This is absolutely ridiculous and if you can avoid this place please do. I quite literally don’t have anything nice to say and I wish I was free from this place:)

Gabriella in the office was amazing! First time I was able to get questions answered and she even called me back to inform me of changes. Best customer service! The Main on U is a beautiful apartment complex, I only wish some of the students would treat it as the premier apartment complex in the area. Great amenities and a super great place to live!!!