The Flats on University, fairfax-va

I’m very disappointed with how The Flats on University handles maintenance requests and resident concerns. I submitted a maintenance request clearly stating that both the water and ice dispensers on my refrigerator were not working. Maintenance came out and fixed the ice dispenser, but the water dispenser was left unresolved, even though both issues were included in the original request. When I followed up, the general manager referred to the maintenance notes stating that the water filter had been replaced and asked me to provide a video. I sent the video as requested, but he said he couldn’t open it and asked me to send it another way. I understand that he may have wanted to verify the issue, but the way he approached me made me feel as though I was lying and needed to provide proof. I expressed that concern, along with my frustration about having to go through additional steps for something maintenance should have checked during the initial visit. Instead of acknowledging my concerns, the general manager responded defensively and stated that if I was refusing his assistance, there was nothing further anyone could do and he would consider the matter closed. I never refused assistance. I had already reported the problem, allowed maintenance to address it, and made the effort to provide the requested video. What disappoints me most is not the broken water dispenser itself. There are other ways to get drinking water. It’s the way a simple maintenance issue turned into an unpleasant exchange with management. Residents should be able to report problems and express concerns without feeling questioned or being told their requests will be closed because they are frustrated with the process. This experience has further damaged my confidence in the management of this property.

We applied for my daughter’s rental for immediate move in as she was having last minute issues and needed something immediately. We confirmed with flats at least FOUR times if July 15th move in is available, and each time they said yes. Her documents were signed, we as her guarantors signed it. Less than a week left into her current situation, they tell her July is not available and a manager will reach out to her to discuss her options. No manager called her and whenever we gave the office a call, no one responds and the AI is the most useless thing for this office. Whenever I finally reach the office, they sigh at your questions, roll their eyes and give attitude instead of giving good answers or atleast be nice when they’re the ones in the wrong. When my daughter spoke to them the manager told her “if you keep calling even if we have rooms available for you we will not give it to you”. There was no accountability taken by the management or the building whatsoever. If you guys are still showing early move ins, telling your tenants who by the way are paying YOU to basically to get lost and rolling eyes. Terrible management and needs to be dealt with. I understand everyone is going through changes, and as someone who works in customer service/retail departments, if you are wrong atleast find a way to fix it. don’t give your own customers attitude. Everyone in that building has bad attitude and never helps. Along with the lies and misleading information, they also lie about their waivers and fees.

The new management (scicon) is the WORST company switch over the flats could’ve gone with. When I first originally signed a lease with them was back in January 2026. Around May 2026 i got an email from them prompting “we know things change, are you still good with moving in with us. Please respond to this email with your answer”. By this time i was no longer going to move in, so i responded saying “my plans have changed, and i will no longer be moving in please reach out to me with any paper work or fees i may need to pay”. I then never received a follow up email until JULY listing moving in directions. I reached out to management and they listed the excuse that the email i recorded was an automated email and not sent from any of them therefore was null and void. I then requested me to be taken off the lease I which i got the response of “you need to find someone to take over your lease, we cannot terminate it”. With one month until the lease started, i scrambled and eventually found someone. I emailed them saying i found someone to get everything situated. It is not SEPTEMBER and the laziness the management was shown me with the lease still not being transferred after they told me to find someone to take over the lease. Ive sent countless emails, i’ve gone in person COUNTLESS of times, all in which ended in null and void because the managers are never in office. This management is the worse at their jobs and always says things are “in the works” and then hides behind college front desk students who can’t do anything (not their fault). The property was once amazing but after this switching of company stay far away unless you want useless management and broken amenities.

This is my second review with this property. I have been s staying at this place for almost a year and now we have another management and it has been bad in this place. If you see my first review, it has all been positive reviews because the management was really really good and they were up to mark no complaints at all, but with the new management, you cannot reach the front desk. You cannot even put up a maintenance request, and now our power has been out probably for more than six hours and nothing has been resolved yet. There there is no email. There is no phone number that you can reach out to them and someone reached out to me from Flats and her name was Faith Dixon and she has been providing me one line answers, no customer service at all. I would not suggest people to move in with this new management and I am currently looking for new lease outside of The Flats.

If you are interested in moving in to the flats READ THIS. The review says 2.7 average but that is from the previous management inflating it. If you look through the reviews from when Scion bought the complex it is ONLY 1 star reviews. They closed all amenities. The pool is closed, the sauna is closed, the tanning beds are closed, gym equipment does not work. Front desk hours have been shortened. If you have a job, you will not be able to ever talk to a human being about an issue. Even if you do some how find time, management will hide behind college students working the front desk who do not have the answers (that is not the students fault, that is on management(Scion)). If you do finally get a chance to speak with management, they will scream at you and be disrespectful, all because you want what you are paying for. DO NOT MOVE HERE PLEASE READ THE REVIEWS. Also if you do live here, find an alternate address or PO Box for deliveries. Packages are thrown around the front lobby and left unattended for hours-days.