Victory on Abbot, east-lansing-mi

I haven’t been here very long, but my experience so far has been fairly satisfactory. They got new management in early spring, and there seem to have been some significant improvements. The biggest issue is maintenance. There isn’t a large enough crew to cover all of their properties, so repairs can be slow. However, when they do come, they generally do a good job. They also won’t replace something unless it is completely broken or inoperable, even if it was already damaged when you moved in. The laundry machines are another issue. They appear to be outsourced to a private company and are frequently broken or difficult to use. There are only a few washers per floor, so if one is broken and another is in use, it can be a hassle. The final issue is the excessive monthly parking fee. I would understand the cost if parking were assigned or covered, but it is unassigned, open parking. Rent is somewhat higher than ideal, but given the location, it is about what you would expect. Overall, considering the price, amenities, and maintenance, I’d say it is slightly below fair value, but it’s still not a bad option, especially compared with many other apartment complexes.

Everything about this place is a scam. I left my apartment with my personal belongings in it over the summer since I pay a 12 month lease and renewed the same space. I returned to my apartment after summer on August 16th and my apartment was a construction sight with everything I own touched and shoved into closets. Kat Twig was 0 help when we asked her why it’s not livable as my lease states I pay for it starting August 1st. She made snarky faces at me and called me rude for asking questions about construction and when we can move in. I am betting appalled. do not live here please.

My daughter’s apartment was not cleaned. Completely filthy. We moved her in on Friday.Reported it to management and they said they could try to get someone to clean it but it wouldn’t happen until Monday. They said they would send her an email with a gift card to cover cleaning supplies as we opted to clean it ourselves. It took several hours to clean! My husband had to clean reminisce of dry vomit off the bathroom wall and at the base of the tub. Her bedroom had a light switch that turns nothing on. 5 electrical plugs in her room do not work. The apartment is lopsided!! You literally are walking downwards into her room. Cupboards are so small you cannot fit a standard size cookie sheet or a box of cereal in them. Under the kitchen sink it smelled like something died. The hallway closet door is too big to open all the way as the kitchen counter is in the way. Whoever did the renovations were not skilled professionals. Dont be fooled by the eye candy of a place looking nice in their photos. Those barn doors provide no privacy and the lock is a joke. The hallway and stairwell are disgusting!!!! If management can’t find good cleaners then they need to pick up a vacuum and start keeping the stairwell and hallways decent. I wished I had seen these reviews before signing the lease. Just found out she has no hot water and management wasnt too concerned about it saying it will take some time because they are back logged on their maintenance request.

If I could give this apartment complex a 0 star, I would. They made us pay for a full month on August 1 for move-in, but my daughter couldn’t move in until August 18 and it wasn’t pro-rated. The doors are always propped open or left unlocked & a homeless man hiding under a tarp cornered her in the laundry area & threatened her safety; then her roommate lost her key fob to get into the apartment and went to pay for a new fob to be told the machine that makes them is broken, so they had to leave the apartment unsecured for months while the apartment complex did nothing for them. The whole complex smells like weed (even though it is non-smoking), they haven’t cleaned the halls since before move-in (there has been a hotdog on the hallway floor since the move in week in August, trash all over the floors, dried vomit at the end of the hall, loud music blaring at all hours from other residents…still need more issues? The hot water boiler went out right before Christmas break & the apartment complex didn’t fix it for over 2 weeks because the majority of the residents went home for the holiday-but, my daughter had to stay there because she works-without any hot water! The “mandatory $90 amenity fee” that she has to pay to cover the pool, BBQ’s, volleyball courts, gym, clubhouse are all at the other complex over 1/4 a mile away & when she did go to swim in August 19 the day after move in-it wasn’t filled-so she’s paying for things that aren’t even available to her, the mailboxes don’t lock easily at all & are left open a lot because the locks don’t turn & packages keep getting stolen! The maintenance people come in without advance notice regularly, they’ll walk in while they’re sleeping, or without even knocking…which seems really safe for a 19 yr old female in the room alone with a grown male entering?!?Did I mention the sinkhole in the parking lot that has been there for weeks & just getting larger? The paint in the bathtub (literally on the tub bottom) is peeling off, it doesn’t have a stopper (didn’t have one at move-in & they haven’t repaired it), the cabinet was missing shelves at move-in (still haven’t brought the shelf)…such a trash complex & terrible management that doesn’t even respond to calls or emails! Let’s add to the experience she has had; we met with the office manager, Alec, regarding these issues & he was so pleasant (insert sarcasm) that he was nice enough to revictimize my daughter on the assault in the building that he said “she never came in & he didn’t hear about it”…she pulled up her email regarding the incident with his response to her to show him it & he still said he didn’t remember it. I called the higher manager who listened and asked what she wanted & all my daughter wanted was to get released from her lease as she didn’t feel safe-only 3 months left of her lease & we were told no & that there was NOTHING they would do for her. Fast forward less than 2 weeks later, my daughter gets an email from the office at 10:30p on a Friday (leasing office is closed on the weekend) stating that she was going to be moved to a whole different complex (close to a mile away) along with other her roommate because of codes that the complex wasn’t adhering to & they had to be moved out in 5 days! My daughter was home at the time for the week & had to go back early & panic pack her apartment up as she had to work Monday-Wed & when she went to the clubhouse on Monday to get the new key-she was told she’d be living with a random person they’d never met! She called me & I again spoke to the office & let them know under no circumstances was she moving there & they were in violation of the lease that was signed. Castira said she’d attempt to find something for them. They knew way in advance about the issues, and could’ve done more-but just treat the college kids like trash & like they don’t know what they’re doing. They’re taking advantage of the college kids & charging for things they don’t provide! If you are smart, you wouldn’t sign a lease here! $903 a month for a trash apartment & terrible customer service.

This review is for Bailey. She is so nice, knowledgeable and professional. It is a pleasure to have her on the phone and explain everything about the rent. It’s the first time renting from this property and I hope that everything is going to be as advertised. Fingers crossed 🤞🤞and good job Bailey!