Victory East Lansing, east-lansing-mi

I have lived here for about a year, and resigned for next year. There were some issues with maintenance at the beginning of move-in, but this seems to have improved a lot with the new manager. They usually come within a day or so, and do well around my dog. Overall, it’s pretty nice as long as you get an apartment you like. The office staff are also very nice, and plan really fun events! My favorite was the make your own bouquet. I hope that the improvements they’ve made recently also includes opening the pool back up!

We’ve had ant problems for months now and I was told that an outside company comes twice a week to resolve the issue. It’s been two months and they haven’t done anything. They mark our maintenance request as complete yet no one will come to take care of it. The only way to get them to show the slightest amount of concern was to threaten them with a formal complaint, yet they came and did the least amount of work. It’s come to the point where I am going to fix of it myself because this apartment does not care about their residents wellbeing. I’m also very close to breaking my lease and file a complaint.

Excellent customer service. Jess and Alejandra in the leasing office are so friendly and easy to communicate with. They answered all of my questions and helped my daughter find the right fit for her at victory. Their pricing is very fair for East Lansing, the apartments are nice and the location is not far from campus or downtown. Thank you!

This is my second review, and unfortunately nothing has improved. I’ve lived here for five months, and I have never wanted to leave a place more than this one. For months, my wall has been leaking gallons of water into my room. Before I moved in, the unit clearly wasn’t cleaned—there were heavy dust buildups in the A/C and heater, and black mold was present in the shower upon move-in. My kitchen didn’t even have baseboards. When I requested they be installed, management placed loose blocks of wood on the floor without nailing or securing them. My closet door does not close properly, and multiple electrical outlets still do not work. When my shower drain broke, it was replaced but never sealed correctly. These are basic habitability issues, not cosmetic complaints. We were also told that paying more for an upgraded unit would include a washer and dryer, which we never received. As a result, doing laundry on-site costs around $5 per load, adding yet another unexpected and ongoing expense. What’s especially frustrating is that management clearly has the money to fix these problems, yet instead prioritizes gimmicky resident events like a “tater tot bar” or coffee bar while ignoring serious maintenance concerns. During an arctic blast, my heat went out multiple times in -15° weather, which is unacceptable and dangerous. Despite constant discounts and promotions, this place is not worth the price. I would genuinely rather live in the dorms. Seasonal maintenance is also severely lacking—leaves and snow are left unaddressed. Lastly, do not pay for parking. It’s $100 per month, no one checks permits, and parking spots are constantly taken with no enforcement. I strongly do not recommend living here.

Alejandra Castilla and Jess Ellis played a big part in making my move into my new apartment go smoothly. From the start of the process to the end, they were professional, easy to work with, and quick to answer any questions I had. They were always willing to help and clearly care about what they do, which made the whole experience much easier.