Victory at Burcham Place, east-lansing-mi

We had a wonderful experience touring this student housing community! Bailey was incredibly helpful, informative, and thorough throughout the entire process. She took the time to answer all of our questions, explain everything in detail, and make sure we felt comfortable and confident in our decision. Her professionalism and welcoming personality made the experience that much better. Thank you, Bailey, for making this experience so positive!

I have lived here for about a year, and resigned for next year. There were some issues with maintenance at the beginning of move-in, but this seems to have improved a lot with the new manager. They usually come within a day or so, and do well around my dog. Overall, it’s pretty nice as long as you get an apartment you like. The office staff are also very nice, and plan really fun events! My favorite was the make your own bouquet. I hope that the improvements they’ve made recently also includes opening the pool back up!

Had such a great experience with Victory at East Lansing! The managers Bailey and Jessica were amazing and super helpful. They answered all of my questions and gave me all the information I needed without making anything feel confusing or overwhelming. They were really nice and welcoming and made the whole process so easy!

They never returned my security deposit. They also told me they could not verify which damages/why cleaning fees were needed (our apartment was scrubbed clean by myself before I moved out, they also charged a key replacement fee when I handled them my key and moved out) When I called, I was told their system wasn’t working, so they couldn’t access my account. The representative said they would email their manager about the issue. I asked to be CC’d on the email, but they said they weren’t allowed to do that. They assured me that either the manager or the representative would call me back. It has now been a week, and I still haven’t heard from anyone. Very disappointing and unprofessional.

I just recently moved my daughter out, and I have to say the new office staff has been absolutely lovely and so helpful throughout the process! It was such a relief to have a team that was kind, responsive, and willing to help. After reading through some of the past reviews, I can also see how much of a positive difference the new management has made. It’s clear they truly care about their residents and are working hard to create a better experience. I really appreciate all of their help and would definitely recommend giving the new team a chance!