The Rocks, east-lansing-mi

(Adding to my previous review, as I am unable to reply to it.) I previously lived in an unfurnished apartment, so when I signed my lease at The Rocks in November 2025, I specifically asked about the furniture in my bedroom. At the time, The Rocks had completely different management. The previous management told me they would be able to move the furniture out of my bedroom and store it so that I could bring my own bedroom furniture from my previous apartment. This was one of the main reasons I ultimately decided to sign a lease here. However, The Rocks changed management and failed to communicate this change to their new tenants. It wasn't until about a week before move-in, when I called to double-check that the bedroom furniture had been removed, that I was informed there was new management and that they would no longer be able to move or store the furniture for me. Because I was given such short notice, I had to scramble to find and lease a storage unit for my bedroom furniture, costing me an additional $150 per month. This was an expense I would not have had if the original agreement had been honored or if the management change had been communicated to me sooner. This new management has consistently failed to take initiative and communicate important information to its tenants. What I expected to be a positive living experience has instead been an ongoing nightmare. SAVE YOURSELF THE TIME, MONEY, AND UNNECESSARY STRESS. THERE ARE BETTER PLACES TO LIVE!

Whoever vacuumed my room over the summer clearly vacuumed everywhere except under the bed. You can tell they did not move any furniture around while cleaning. When I moved in and rearranged my room, I found piles and piles of the previous resident’s old contact lenses on the carpet. ABSOLUTELY DISGUSTING. My feet were also completely black before my roommate mopped because of how dirty the floors were. It is clear that the cleanliness of these apartments was not a priority when preparing them for new tenants. In addition, our AC has not been fixed since we moved in mid-August. I have genuinely tried to be patient, but at this point, the situation has become unacceptable. We did not have AC when it was 90 degrees outside, and we live on the third floor, where the heat rises. My roommates and I did not even want to sleep in our rooms at night because of how hot they became. Management also does not provide us with updates about the AC unless we reach out first. They eventually gave us a portable AC unit to help in the meantime, but it has been anything but helpful. It leaks water all over the floor, and my roommates have to spend every morning using the towels we have to clean up the water. It is essentially pointless to use and has created an additional problem rather than solving the original one. Because of this portable AC unit, OUR ELECTRICITY BILL HAS SKYROCKETED. We were told utilities would be approximately $60, but now my roommates and I are being charged $133 each. Despite the ongoing AC issue and the additional electricity costs caused by the portable unit, management has made no apparent effort to compensate us or provide any meaningful solution. There has also been a serious lack of communication from management. No one informed us that the property manager who had been helping us with our AC issue was no longer working here. We only found out after asking for him ourselves. The new manager has also not made an effort to come out of the office and speak with us directly about the situation. Unfortunately, we have also overheard management discussing us negatively with other leasing office staff while we were in the office. That is extremely unprofessional and made an already frustrating situation even worse. Overall, THIS APARTMENT COMPLEX HAD BEEN DIRTY, SECRETIVE, UNHELPFUL, AND EXTREMELY FRUSTRATING TO DEAL WITH! The lack of cleanliness, ongoing AC problems, increased utility costs, and poor communication have made living here a very unpleasant experience. I would choose to live with DTN Management again before considering renewing my lease here.

Since living here I have had a great experience. My friends and I were scared because of reviews but I see all this stuff with bad reviews are pretty much personal issues. Not to shade anyone, but of course we wouldn’t be notified of new management hiring / switches but the new management has been great and communicated everything with me. Maintenance comes out everytime even if we have have to reput in the order, and the office staff are pretty friendly. I’ve recommended my friends to live here next year and have plenty of friends who currently live here who love their apartments as well!

I recently did a virtual tour with them. While there was a minor hiccup with my internet and getting on they were pretty patient with me! ( I was 10 mins late lol). I ended doing the virtual tour with their Community Manager and they were great! They answered all my questions and gave me tour of the amenities and the model that they have! The only downside I had was that I wasn’t able to get any of the free snacks and drinks they had lol. 10/10 would recommend to anymore looking for housing!

Couldn't be happier with this property. Everything from move-in to maintenance requests has been smooth and professional. The apartments are spacious and updated, and the location makes getting to campus a breeze. A top choice for MSU students.